Beachbody Customer Service Telephone Number — Expert Guide

Overview and where to find the official phone line

Beachbody (also operating under product brands including BODi and Team Beachbody) maintains dedicated customer support channels for orders, subscription management, returns, and technical streaming help. Because customer-service phone numbers change periodically and vary by country, the fastest way to find the official, current telephone number is to consult Beachbody’s verified support pages on the company websites: https://www.beachbody.com, https://www.teambeachbody.com and https://www.bodi.com. Those pages list region-specific contact methods and are the authoritative source for live phone support.

In practice, Beachbody routes most U.S. consumer inquiries through a central toll-free or local number listed on the Contact/Help pages and within order confirmation emails. For non-U.S. customers, the Help/Contact page provides localized numbers or an online form. Always verify the domain (it should be beachbody.com, teambeachbody.com or bodi.com) before calling or sharing sensitive data to avoid phishing.

How to locate the correct telephone number (step-by-step)

Step 1: Sign in to your Beachbody account and open the Help/Contact section. Companies frequently show the quickest contact options to logged-in users and will display the appropriate number for your account region and language. Step 2: Check your order confirmation and shipment emails—these emails typically include the exact phone number and hours for customer service related to that order. Step 3: Use the mobile app (Beachbody or BODi) — the in-app help or settings menu commonly links directly to the correct support phone number or launches in-app chat.

If you cannot get to the site, look for a valid support URL on official social profiles (Facebook/Instagram/Twitter) verified with a blue checkmark. For international callers, use the country selector on the Help page to reveal local numbers or click the “contact us” link to open a support ticket; Beachbody often lists an international or toll-free option for major markets such as Canada, the UK, and Australia.

What to prepare before calling

• Order identifiers: order number (usually starts with ORD or a numeric string), purchase date, last four digits of the payment card, and billing ZIP/postal code.
• Account details: the email address tied to your Beachbody/BODi account, coach ID (if applicable), subscriber ID for BODi or Beachbody On Demand subscriptions, and shipping address used for the order.
• Product specifics and evidence: SKU or product name, photos/screenshots of damaged items, tracking number (if shipment issues), device model and app version for streaming issues, and error messages or timestamps for technical problems.

Having these items ready reduces average handling time. Support representatives will typically ask to verify identity using the account email and billing ZIP before making changes like cancellations, refunds, or password resets. If you need a refund or return, request an RMA (return merchandise authorization) number and write it down—most return processes require that number in writing on the parcel or in the online portal.

Common phone call topics and expected resolutions

Subscriptions and billing inquiries: Customers call to cancel or pause BODi/Beachbody On Demand subscriptions, dispute recurring charges, or switch between monthly and annual plans. Simple account changes (cancellations or payment updates) are often handled during the call; billing disputes commonly require 3–10 business days to reflect back on a bank or card statement after authorization of a refund.

Shipping, returns, and product problems: For physical products—shakers, supplements, DVDs—Beachbody’s process typically requires a return request or RMA before drop-off. Replacement shipments for damaged or missing items are frequently processed immediately with tracking provided; refunds normally follow after the returned item is received or after customer service authorizes a credit. For streaming and app problems, agents will walk through device-specific troubleshooting and may escalate to technical teams if logs are required.

If the phone route fails: alternatives and escalation

If you cannot reach a phone representative or need written confirmation, use the official online support form on the Help page to open a ticket. Live chat (if available on the site) often resolves routine issues faster than voicemail queues. For unresolved escalations, ask the phone agent for a supervisor and request a ticket/reference number and projected SLA (for example, “I’d like this escalated to Level 2 with a 48-hour response window”).

When all internal routes are exhausted for billing disputes, document all interaction timestamps, names of representatives, and ticket numbers. You may then contact your card issuer under a dispute/chargeback policy, or file a complaint with consumer protection agencies (local consumer protection office or, in the U.S., the Better Business Bureau). Keep copies of receipts, tracking numbers, emails, and screenshots—these materially increase the likelihood of favorable resolution.

Sample call script (concise, professional)

“Hi, my name is [Full Name]. My account email is [[email protected]] and my order number is [ORDER#]. I’m calling about [specific issue: e.g., a missing shipment, incorrect charge, or app login problem]. I have the tracking number [xxx] and the purchase date is [MM/DD/YYYY]. Can you confirm the next steps, provide an RMA or ticket number, and an expected resolution timeframe?”

Always end by asking for a reference number and the representative’s name. Note the expected follow-up time (e.g., “You said a supervisor will call me back in 48 hours; may I have that on record?”). If you need written confirmation, request an email summary of the conversation right away.