Beachbody customer service phone number — how to find, use and escalate

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1 Beachbody customer service phone number — how to find, use and escalate

Where to locate the correct Beachbody phone number

Beachbody does not maintain a single universal support line for every issue and country; instead, the correct phone number is routed by product (Team Beachbody Coach services, Beachbody On Demand/BODi subscriptions, physical product orders such as Shakeology or supplements, and corporate/investor relations). The most reliable place to find the current, legally published phone number for your exact need is the company’s official support pages: https://www.beachbody.com and the support portal (commonly support.teambeachbody.com). Your order confirmation email or the Billing section of your online account will display the phone number and the hours that apply to your order type.

When searching, always verify the number on a secure, HTTPS page and compare it to the number shown in your account or order confirmation to avoid phishing or scams. If you are in the United States look for a toll-free number (starts 1-800 or 1-888); for other countries, Beachbody often lists country-specific local or toll-free lines or provides an international dialing format (+1-XXX-XXX-XXXX or the country equivalent). If you cannot find a phone option, the support site will usually offer a “Request a Call” or live chat alternative.

Which phone number to call for specific problems

Break down your issue before calling so you select the right queue: billing and subscription cancellations belong to the payments/support queue; streaming or app access issues are handled by digital support; physical product shipping, returns and refunds go to fulfillment/customer care; Coach program and marketing/affiliate questions route to Coach Support. Calling the wrong department increases hold time and likelihood of transfer. Have your account type ready (Coach, Member, Buyer) so the agent assigns the correct team.

Typical hold times for e-commerce companies vary by season: expect shorter waits (5–15 minutes) outside major sale periods and longer waits (20–60+ minutes) during Black Friday, New Year, or major program launches. If your matter is urgent (fraud, unauthorized charge, medical/product safety), tell the agent you need expedited handling and request a case ID and escalation contact to force faster resolution.

For purchases, always note the order number (e.g., #12345678), purchase date, last four digits of the card used and tracking number when available. If calling about a subscription, have the subscription ID or the exact email tied to the account; agents often cannot locate an account without those two pieces of data and will require identity verification steps to proceed.

Checklist — what to have before you dial

Order number and date (example: Order #12345678, purchased 2025-02-14).

Account email and customer/Coach ID (if applicable); last 4 digits of payment card for verification.

Photos/screenshots of product defects, app error messages, or billing line items you dispute.

Tracking number for shipments and the shipping address on the order for delivery questions.

Preferred resolution and timeline (refund, replacement, credit) so the agent can propose concrete steps.

Alternatives when you can’t reach Beachbody by phone

If phone lines are busy or a number is not published for your country, use the company’s web support ticketing system, live chat, or email. The support portal normally provides a “Submit a Request” form; this creates a documented ticket (case number) and is traceable if you later need escalation or a chargeback dispute. Chat transcripts and ticket IDs are useful evidence and often lead to resolutions within 24–72 hours.

Social channels (verified Twitter/X, Facebook, Instagram) can produce rapid visibility for time-sensitive issues, but never post personal account numbers or payment details publicly. If you have a Coach, contacting your Coach first is often the fastest route for account and program questions—Coaches have dedicated support pathways and can escalate to Coach Support teams directly.

Sample call script and expectation timelines

Use a concise, factual script: “Hello, my name is [Full Name], account email [[email protected]]. I’m calling about Order #[12345678] placed on [MM/DD/YYYY]; the shipment shows undelivered and tracking number [1Z9999]. I’d like either a replacement shipped within 5 business days or a refund to my card. Can you provide a case number and the expected timeline?” This gives the agent all necessary facts and a clear ask; insist on a case ID for follow-up.

Standard resolution timeframes: shipping replacements typically ship within 3–7 business days after approval; refunds are processed on the merchant side immediately but commonly appear on bank statements within 3–10 business days depending on the bank; subscription cancellations are usually effective immediately for new billing but may remain active through the current billing cycle in some cases—confirm the agent’s confirmation message or email. If a refund is promised but not received within the stated timeframe, use the case number to escalate and request a manager review; most companies will resolve escalated cases within 48–72 hours.