Barbour customer service number — how to find it, contact effectively, and solve common issues

Where to locate the official Barbour customer service number

Barbour maintains country‑specific customer support lines and the single most reliable place to find the current, correct phone number is Barbour’s official website. Visit https://www.barbour.com (or https://www.barbour.co.uk if you are in the UK) and click the “Help”, “Contact Us” or the footer “Customer Service” link. The site uses a country selector so the telephone number, opening hours and returns address update for your market automatically.

If you prefer not to use the web, Barbour is a UK heritage brand founded in 1894 and its corporate headquarters are in South Shields, Tyne & Wear, United Kingdom. For legal or corporate enquiries you can refer to the company pages on Companies House or the corporate section of Barbour’s site for registered office details and official correspondence addresses.

How Barbour phone support is organised and what to expect when you call

Phone support is typically separated into: order & delivery enquiries, product care and repair (including the Barbour rewaxing and repair service), and retail/store queries. When you call, automated menus often route you to the correct team — expect options for “orders”, “repairs/rewaxing” and “returns”. Typical opening hours for European markets are Monday–Friday, roughly 9:00–17:30 local time, though hours vary by country and may change seasonally.

When you reach an agent, clearly state your issue and have key data ready (order number, purchase date, product code stamped inside garments, and photos for damage/fit complaints). Typical first‑line resolution times for simple enquiries (tracking, cancellations) are 5–15 minutes on the call; repairs and rewaxing require an allocated job number and can take several weeks depending on workload and shipping times.

How to find the correct number quickly (practical steps)

• Go to Barbour’s website and use the country selector in the header or footer — the “Contact” or “Help” page displays the local phone number and hours.
• If you have an order confirmation email, the customer service phone number is often shown in the footer of that email and will match the market used at purchase.
• For repairs, look specifically for “Barbour Care” or “Care & Repair” on the website — that page frequently gives a direct phone line or a repair booking form instead of the general enquiries number.

Alternative contact channels and why they matter

If you cannot call, Barbour provides multiple alternative routes: an online contact form, email support, live chat (in select markets), in‑store assistants at Barbour retail locations, and social media accounts for basic triage. Use live chat for fast order updates (often instantaneous during opening hours), and the repair form for rewaxing because it captures measurements, product condition and shipping details in a structured way.

For escalation, request a reference or job number and the agent’s name. If an issue remains unresolved after the first contact, ask for a supervisor or the formal complaints route; many retailers have a 14‑ or 28‑day window for returns and a defined complaints escalation process that ends with written responses within a specified number of business days.

What to prepare before you phone Barbour (practical checklist)

• Order information: order number, date of purchase, retailer (Barbour.com, third‑party seller, or physical store), and payment method.
• Product details: product code/NFC/tag number, size and exact name (e.g., “Mens Bedale Wax Jacket”), and photos of defects or size issues.
• Logistics data: your delivery address, tracking number (where relevant), and preferred resolution (refund, exchange, repair, rewaxing).

Barbour repairs, rewaxing, warranties and expected costs

Barbour operates an in‑house care and repair service for wax jackets and other outerwear. This service typically involves assessment, rewaxing, patching and replacing fastenings. Turnaround times are influenced by seasonal demand — autumn and winter see peak volumes — and jobs are processed in arrival order. Expect a repair or rewax quote before work starts; small repairs can be completed within 1–3 weeks while major restorations may take 4–8 weeks plus shipping.

Costs vary by the extent of work and market. As a practical reference, retail wax jackets commonly retail between approximately £200–£600 (depending on model and finish), and a basic rewax/refresh service for a single jacket in recent years commonly falls in a mid‑range band (indicative: roughly £30–£90) — always confirm exact pricing when you book, as prices and VAT differ by country and by jacket size/style.

Final tips for productive calls and follow‑up

Be concise and prepared on the initial call: state the desired outcome (refund, replacement, repair) and provide supporting evidence quickly. If you are dealing with returns, note any retailer‑imposed windows (standard online returns windows are often 14–28 days) and whether postage costs are reimbursed. Keep records of all communications, including dates, agents’ names and reference numbers; these accelerate any follow‑up or escalation.

When in doubt about the right phone number or service route, use Barbour’s official site as the single source of truth. Bookmark the contact page, save order confirmation emails, and, for repairs, use the formal service booking page so you receive a written job number and quoted price before sending items.

Who owns Barbour?

the Barbour family
Since the incorporation of J. Barbour & Sons as a limited company in 1912, the company has always been led by a member of the Barbour family. The company is currently led by the family’s fourth generation, Dame Margaret Barbour, who took over in 1973 after the death of her mother-in-law, Nancy Barbour.

Why is Barbour so expensive?

Barbour jackets are priced higher due to their high-quality materials, craftsmanship and long-standing heritage. The longevity and durability of these jackets often make them a worthwhile investment. How long does a Barbour wax jacket last? With proper care, a Barbour wax jacket can last for decades.

How do I contact Barbour repairs?

If you would like your Barbour jacket repaired or re-waxed please contact the Barbour Customer Service team [email protected] or Tel: 0800 917 3000.

What is Barbour’s return policy?

Return Policy
Goods should be returned within 30 days of delivery. Please ensure to receive return tracking information from FedEx. Please note that return shipments may take up to 10 business days to reach us. Refunds can take up to 10 business days from receipt depending on your bank and the time of year.

Do Barbour jackets have a guarantee?

Barbour’s Warranty
We warrant that the product will be free from material defects for twelve (12) months after the date of delivery or such longer period as set out in our accompanying warranty.

What is a return and refund policy?

A Return and Refund Policy is a policy that dictates under what conditions customers can return products they’ve purchased from your ecommerce store and whether you’ll reimburse them or not. It will also let your customers know the time frame within which your company can accept returns.