Bali customer service number — definitive practical guide for travelers and residents

Overview and why accurate numbers matter

When you arrive in Bali — whether through I Gusti Ngurah Rai International Airport (DPS) or by ferry — having the right customer service numbers saves time, prevents scams, and can be critical in emergencies. Bali receives over 6 million international visitors in years like 2019 and recovered steadily after 2022–2023; with heavy tourist flows, lines and delays are normal, so direct phone or WhatsApp contact often gets faster results than in-person queues.

This guide gives verified, high-value contacts and practical operational details: airport and government websites, emergency numbers, major airline and mobility contacts, typical prices (taxis, SIM cards), and step-by-step verification tips so you can reach the right department quickly.

Essential numbers and quick contacts

Keep this short list saved in your phone. These are the primary starting points for emergencies, airport issues, and official tourism support in Bali. Always confirm final digits on the operator’s official website before sharing sensitive information.

  • Emergencies (national): 112 — national emergency number in Indonesia (works on mobile networks island-wide). For police non-emergency: 110
  • I Gusti Ngurah Rai International Airport (Denpasar/Bali): address Jl. Raya Gusti Ngurah Rai, Tuban, Kuta, Badung Regency, Bali 80361. Website: https://www.baliairport.com — use the site for terminal, lost-and-found, and flight info.
  • Provincial government / tourism: Bali Provincial Government portal https://www.baliprov.go.id and national tourism https://www.indonesia.travel — both list official office addresses and licensed tour operator registries.
  • Major Indonesian carrier (useful for domestic flight queries to/from Bali): Garuda Indonesia call center (head office): +62 21 2351 9999; local airport counters at DPS also handle rebooking and refunds.
  • Ride-hailing and delivery customer service: Grab and Gojek primarily use in-app support (open the trip or order and click Help). For airport transfer issues, use the app’s “Contact driver” and then escalate via the in-app complaint form for logs and refunds.

Local services, prices, and practical contact points

Taxis from Ngurah Rai to central Kuta typically cost IDR 80,000–150,000 (USD 5–10) for metered Bluebird or airport fixed fares; negotiated private transfers (hotel shuttles) range IDR 150,000–400,000 depending on distance and vehicle type. Always ask for an official receipt (struk) that includes driver name and license plate — you’ll need it when filing customer service complaints.

Local SIM cards (Telkomsel, XL Axiata, Indosat Ooredoo) are sold at the airport and convenience stores. Typical tourist packages in 2024 run IDR 30,000–150,000 (USD 2–10) for 5–25 GB and include local minutes. Telkomsel is generally the most reliable in rural or remote areas of Bali; if coverage is critical (mountain roads, remote beaches), purchase Telkomsel’s tourist SIM at the airport counter.

Airlines, hotels and major providers — what to call for what

Flight disruptions: call the airline first (use the phone number on your e-ticket or the carrier’s official website). For Garuda Indonesia use the call center above; for other carriers always confirm numbers on the airline website or your booking confirmation. If you booked via an OTA (Online Travel Agency) such as Booking.com, Agoda, or Expedia, contact the OTA’s customer support number in addition to the hotel/airline — they have separate cancellation/refund rules and timestamped records.

Hotels and villas: most reputable properties publish a local landline and a WhatsApp Business number. For complaints about on-property services (safety, plumbing, billing), request a manager by name, note timestamps and photos, and escalate to the OTA or credit card provider if unresolved within 48 hours.

How to verify numbers, escalate, and document interactions

Call verification steps: 1) Check HTTPS site (green padlock) for the operator’s contact page; 2) cross-check the number against their social media verified account (blue tick) and Google Business listing; 3) capture screenshots and call logs — take note of agent name, time, and ticket/reference number. This documentation speeds up refunds and consumer protection claims.

If a local provider gives a different phone number, ask for: (a) a written confirmation via WhatsApp Business; (b) invoice/receipt that lists the company name and tax ID (NPWP for Indonesian businesses). For unresolved consumer disputes, contact the Bali Provincial Consumer Protection Agency (BPSK Bali) via the provincial website at baliprov.go.id for next-step mediation — be prepared to supply copied receipts and timestamps.

  • Escalation checklist: collect photos, timestamps, itemized receipts, agent name & ticket number, in-app screenshots (for ride-hailing), then submit via the operator’s official complaint channel and your payment provider if applicable.
  • Safety tip: save emergency numbers +112 and local embassy/consulate contacts for your country before arrival. Embassies can assist with serious criminal or medical incidents and have 24/7 hotlines listed on their websites.

Do Bali blinds have a lifetime warranty?

The Bali Promise
We believe so strongly in the reliability of our products that we back them with an industry-leading limited lifetime warranty.

How long does it take to get Bali blinds from Costco?

How long will it take to receive my order? Standard blinds and shades are normally delivered two weeks after your order is processed. Delivery time for tailored Roman shades is three weeks, and for custom shutters it is six to eight weeks.

How do I contact Hunter Douglas customer service?

How do I Contact Hunter Douglas Customer Service? Hunter Douglas can be reached at 1.800. 789.0331 Monday – Friday 9:00am – 8:00pm EST. To contact a dealer find your nearest dealer using our locator here.

Is Bali better than Hunter Douglas?

Brands such as Levolor and Bali offer more budget-friendly options, but the long-term benefits—including extended warranty coverage and exceptional build quality—solidify Hunter Douglas as an optimal choice for homeowners prioritizing quality and lasting value.

How do I contact Bali motorization?

Need Assistance? Contact Bali Customer Service at 1-800-221-6352 or email us at [email protected].
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Is Levolor better than Bali?

Bali Blinds has more employees as well, and seems to be the more successful. The only category in which Levolor has a higher number than Bali is the price! We have sampled both products through the years, and our most recent sample is 2022. It was our findings that the Bali Blinds were superior to Levolor in every way.

Jerold Heckel

Jerold Heckel is a passionate writer and blogger who enjoys exploring new ideas and sharing practical insights with readers. Through his articles, Jerold aims to make complex topics easy to understand and inspire others to think differently. His work combines curiosity, experience, and a genuine desire to help people grow.

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