AutoNation customer service number — how to contact, prepare, and escalate

Primary corporate contact and verification

AutoNation’s corporate headquarters is a reliable starting point for issues that local dealerships cannot resolve. The corporate office is located at 200 SW 1st Ave, Fort Lauderdale, FL 33301 and the main corporate telephone number is (954) 769-6000. For online contact and to locate dealership-specific numbers, use AutoNation’s official site: https://www.autonation.com/contact and the dealer locator at https://www.autonation.com/locations.

When you call the corporate number you will reach centralized reception or be routed to the appropriate corporate department (customer relations, finance, fleet, or legal). Document the agent’s name, date, time, and reference number for every call. If you require written confirmation, ask the agent to send an email summary to the address on your account — this makes later escalation and record-keeping far easier.

How to find the correct AutoNation dealership phone number

AutoNation operates more than 300 locations nationwide; each dealership maintains its own phone lines for sales, service, parts, and collision centers. The fastest method to find the correct number is the dealer locator: navigate to https://www.autonation.com/locations, enter your ZIP code or city, and select the store. Each store listing shows direct phone numbers for Sales, Service (usually labeled “Service / Parts”), and Fax when available.

Calling the exact dealership is crucial: warranty claims, service orders, and trade-in valuation are managed locally. If you call the corporate number and your issue is store-specific, AutoNation corporate will direct you back to the store’s direct line. Keep the store’s street address and store phone number in your records; for example, a typical listing will display the address, phone, and hours so you can reference them when speaking with support or preparing documents.

What to prepare before calling customer service

Preparation reduces call time and increases the chance of resolution on the first contact. Have the following items available: vehicle VIN (17 characters), stock number (if it’s a dealer vehicle), purchase contract or delivery receipt, service order number, license plate number, and the exact date of purchase or service. If you paid by card, note the last four digits and transaction date. If the issue is finance-related, have your account number and dealership name handy.

Also prepare a concise summary of the problem (2–3 sentences), the remedy you want (refund, repair, extension of warranty, etc.), and a timeline of prior contacts. If you anticipate escalation, collect emails and names of the store manager and service manager. Being organized helps the CSR locate records and often prevents repeated transfers across departments.

Key phone numbers, websites, and escalation path

• AutoNation corporate (main switchboard): (954) 769-6000 — address: 200 SW 1st Ave, Fort Lauderdale, FL 33301.
• Official contact pages: https://www.autonation.com/contact and dealer locator https://www.autonation.com/locations.
• When store-level resolution fails: request to speak to the Service Manager, then General Manager, then District Manager; if unresolved, ask for a corporate customer relations case number and follow up via the corporate contact page.

Typical escalation steps are: local service advisor → service manager → general manager of the dealership → district/regional manager → corporate customer relations. If the matter remains unresolved after exhausting internal routes, you can file complaints with external bodies: Better Business Bureau (BBB), your state Attorney General’s consumer protection division, and—where applicable—invoke your state Lemon Law or mediation/arbitration provisions under your purchase contract. Keep copies of all written correspondence and recorded times of spoken interactions.

Alternative channels, timing, and practical tips

Besides phone, AutoNation maintains online chat and email options on selected pages of autonation.com; social media channels (Facebook, Twitter/X) are effective for public escalation but always follow up privately for account-specific details. Business hours for dealership service desks typically run Monday–Friday 7:00–6:00 and Saturday mornings, but hours vary by location—confirm via the dealer locator before you call.

Practical tips: call in the morning right when the service desk opens to reduce hold time, request callbacks when offered, and use recorded case numbers to check status online. If a promised repair timeframe or a published policy (like a return/exchange window) is not honored, ask for the policy citation and a written confirmation of the exception or extension.

Sample opening script for the call

“Hello, my name is [Full Name]. I’m calling about my [Year/Make/Model, VIN last 6: xxxxxx], purchased at [Dealer Name] on [MM/DD/YYYY]. My issue is [brief description]. I have the purchase/service order number [#] and would like to request [refund/repair/date extension/manager callback]. Could you please open a case and provide a reference number?”

Use this script to stay focused and to prompt the agent to produce an immediate case number. Always confirm the agent’s name and the best callback number before you hang up; this reduces confusion if you need to escalate later.

What is the phone number for AutoNation help desk?

Call 1 (855) 343-7935 for jumpstart assistance.

Does AutoNation have a good reputation?

Overall, AutoNation is a trustworthy national dealership with reliable customer service in most locations. It has a strong online platform for buying or selling a car and offers good prices for car sales and trade-ins.

What is AutoNation mobile service?

As an authorized In-Network Mobile Repair Service, we come to you. We make the entire repair process convenient from start to finish. Our highly-rated mobile technicians bring all the tools and parts necessary to complete the repair at your location.

How long is the AutoNation warranty?

Protection from unforeseen costs down the road. Rental reimbursement, emergency roadside assistance, emergency travel expenses. Available for most vehicles from 1 to 7 years.

What company owns AutoNation?

AutoNationAutoNation / Parent organization

Can you haggle prices at AutoNation?

It’s one low price you can rely on. At AutoNation we believe the price you’re quoted is the definitive price you pay for your pre-owned car. Period. No haggling.