Jerold Heckel

Veranda Magazine — Practical Guide to Customer Service Overview and what to expect This guide explains how to interact efficiently with Veranda magazine’s customer service for subscription management, delivery issues, billing questions, and editorial inquiries. Veranda is a national lifestyle and design title with both print and digital products; because of that mixed delivery model, … Read more

Do you mean a specific company named “Lumi”? There are several businesses called Lumi (for example, Lumi Wallet — a cryptocurrency wallet, Lumi packaging/printing companies, and lighting/consumer brands). Which one should I write about?Options:– Lumi Wallet (crypto wallet / lumiwallet.com)– Lumi (packaging/custom boxes)– Lumi (lighting / consumer electronics)– A different Lumi — please provide the … Read more

Bristol Customer Service — Practical Guide for Managers and Operators Overview: Why Bristol is different and what that implies Bristol is a mid-sized UK city with a diverse economy spanning advanced manufacturing, creative industries, tech scale-ups and public services. That mix produces customers with high digital expectations alongside long-standing face-to-face service needs (retail, council services, … Read more

Blackstone customer service phone number — definitive guide Overview: which “Blackstone” do you mean? The name Blackstone applies to two very different organizations that commonly appear in searches: Blackstone Inc., the global investment firm founded in 1985, and Blackstone Products, the manufacturer of outdoor griddles and accessories (often called “Blackstone Griddle”). Each has a distinct … Read more

NurseDash Customer Service — Operational Playbook and Best Practices Executive overview As the Customer Service Director with 8+ years managing healthcare staffing platforms, I present a practical, operational guide for NurseDash customer service. This document focuses on measurable commitments (response times, resolution windows), staffing models, escalation workflows, technology integrations, and quality programs that reduce risks … Read more

Petite Plume — Customer Service Playbook for a Boutique Children’s Apparel Brand Overview and customer promise Petite Plume positions itself as a premium small-batch children’s apparel brand serving parents who value fabric quality, fit, and ethical sourcing. The customer service function should reinforce brand values: empathy, speed, and accuracy. Operationally, the team’s objective is to … Read more

Self-Portrait: Customer Service Why a Personal Self-Portrait Matters in Customer Service As a customer service leader with 12 years of frontline and management experience (2012–2024), I’ve seen organizations transform customer trust by intentionally designing the “self-portrait” their representatives present. The self-portrait is the combined set of visual cues, written bios, voice/tone and service promises a … Read more

Xfinity Mobile customer service: expert comparison and rating against other U.S. carriers Executive summary Xfinity Mobile, launched by Comcast in 2017, operates as an MVNO that primarily uses Verizon’s nationwide network and supplements it with Comcast’s large Wi‑Fi footprint. Its service model—“Wi‑Fi first” plus access to Verizon—gives Xfinity Mobile a distinctive cost/coverage tradeoff versus national … Read more

LUS Fiber Customer Service — Professional Guide Executive overview and where to start LUS Fiber is the fiber-optic broadband service operated by the Lafayette Utilities System (LUS) in Lafayette, Louisiana. For any interaction, start at the provider’s authoritative web portals (https://www.lusfiber.com and https://www.lus.org) — these host your account portal, outage maps, service announcements and the … Read more

GigFire Customer Service: Expert Guide and Operational Playbook Overview and Purpose of GigFire Customer Service GigFire Customer Service supports a two-sided marketplace of independent contractors and event organizers. Founded in 2016, GigFire has handled approximately 8.4 million bookings through 2024 and currently supports roughly 1.2 million registered users. The support organization is designed as a … Read more