Jerold Heckel Mastering Customer Service: a practical, data-driven playbook Mastering customer service requires a deliberate combination of strategy, processes, people, and technology. This guide condenses best practices I have used as a customer experience director across B2B and B2C teams (2015–2024) into actionable standards: measurable KPIs, onboarding and coaching cadences, SLA targets by channel, and a realistic … Read more
Banxa Customer Service — Expert Guide Overview and what to expect Banxa is a fiat-to-crypto payments provider used by exchanges, wallets and end customers to buy and sell cryptocurrencies. From a customer-service perspective the core focus areas are identity verification (KYC), payment processing (card, bank transfer, local rails), and post-transaction support (refunds, disputes, chargebacks). In … Read more
Telfar customer service number — how to reach support, what to expect Does Telfar publish a customer service phone number? No. Telfar, the New York–based fashion label founded by Telfar Clemens in 2005, does not publish a dedicated public customer-service phone number for general inquiries. The brand manages customer service primarily through its official website … Read more
Golden Revive — Customer Service Playbook and Operational Details Company snapshot and contact information Golden Revive is a restoration and aftercare company founded in 2015 that specializes in furniture, small-appliance, and textile revival services. Our corporate office and primary customer service center is located at 1234 Market St, Suite 210, Denver, CO 80202. Primary phone … Read more
Taco Customer Service: Practical Playbook for Operators and Managers Core Principles and Value Drivers Exceptional customer service in a taco operation combines speed, order accuracy, and hospitality. For full-service taquerias the top priorities are hospitality and table-turn efficiency; for quick-service taco counters and drive-thrus the dominant metrics are throughput and accuracy. Industry benchmarks (2023–2024) show … Read more
Phonak hearing aid customer service — professional guide What Phonak customer service covers and how the system is structured Phonak (a Sonova brand headquartered in Stäfa, Switzerland) provides customer service through a tiered ecosystem: the manufacturer (Phonak/Sonova), authorized dealers and clinics, and dedicated tech support/online resources. The manufacturer handles warranty validation, factory repairs, firmware distribution … Read more
Homebody Customer Service: Practical Playbook for Brands Serving Stay-at-Home Customers As more consumers self-identify as “homebodies,” businesses must adapt customer service to a profile that values convenience, clarity, and low-friction remote interactions. This playbook explains how to design, staff, measure, price and operate customer service specifically for homebody segments using concrete targets, sample scripts, and … Read more
Kiss & Fly Customer Service: Expert Operational and Service Guide What Kiss & Fly means and why customer service matters “Kiss & Fly” refers to the short-term curbside drop-off area at airports and transport hubs where drivers stop briefly to let passengers out. Although dwell times are measured in seconds to minutes, this area has … Read more
Water Drop Customer Service: Expert Operational Guide Overview and Purpose This document outlines a professional customer service model for a water delivery or “water drop” business serving residential and small commercial customers. It consolidates operational benchmarks, contact-channel design, escalation matrices, and sample pricing models relevant to businesses launched between 2018–2025. The guidance is written from … Read more
Customer Service Analyst — A Practical Professional Guide A Customer Service Analyst (CSA) translates customer interactions into measurable business improvement. In practice, CSAs combine customer experience (CX) knowledge, analytics, and operational insight to reduce costs, raise satisfaction scores, and influence product/service changes. Typical employers include B2C and B2B firms, contact centers of 50–5,000 agents, and … Read more