Jerold Heckel Keypoint Customer Service: Practical, Measurable Guidance from an Expert Executive summary Great customer service is a system, not an attitude. The “keypoints” below translate strategic goals into operational rules, measurable KPIs, and repeatable practices you can apply in a support center, retail environment, field service team, or online help desk. Expect the guidance to reduce … Read more
Patient Now Customer Service: A Practical Guide for Health Systems Executive summary and why this matters now Patient expectations have shifted: healthcare delivery is now judged as much on service quality as on clinical outcomes. Since the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) public reporting began in 2006 and CMS Value-Based Purchasing … Read more
Unemployment Customer Service — Washington State (Expert Guide) Overview of Washington unemployment customer service The Washington State Employment Security Department (ESD) administers Unemployment Insurance (UI) benefits and operates customer service channels for claimants and employers. The ESD website (https://esd.wa.gov/unemployment) is the authoritative source for online claims, current procedures, forms, and official announcements. Customer service covers … Read more
MobileX Customer Service — Expert Operational Guide Overview and strategic objectives MobileX customer service is designed to deliver consistent, measurable support across voice, chat, email, and in-person channels. For a company serving between 100,000 and 2,000,000 subscribers, the target operational profile is: first-contact resolution (FCR) ≥ 82%, customer satisfaction (CSAT) ≥ 88%, and net promoter … Read more
Best Books on Customer Service — a professional reading & implementation guide Why a curated reading list matters for customer service leaders As a customer experience (CX) leader with 12+ years running contact centers and CX programs, I choose books that translate directly into measurable change. Reading is not an academic activity; it must supply … Read more
Atención al cliente de Progressive Leasing (guía en español) Qué es Progressive Leasing y cómo funciona su atención al cliente Progressive Leasing es un proveedor de alquiler con opción a compra que opera a través de socios comerciales minoristas. Su servicio al cliente gestiona consultas sobre estados de cuenta, pagos, devoluciones en tienda asociada y … Read more
Georgia Farm Bureau Customer Service — Practical, Expert Guide Overview and scope of customer service Georgia Farm Bureau (GFB) customer service supports insurance products (personal auto, home, farm, commercial, life), membership services, and producer-focused programs such as agricultural advocacy and Farm Bureau-sponsored benefits. Customer service functions include initial policy inquiries, premium billing, claims intake and … Read more
Sparkle Car Wash — Customer Service Best Practices and Operational Playbook Overview: What Exceptional Customer Service Means for Sparkle Car Wash Sparkle Car Wash positions customer service as a measurable profit center rather than a soft cost. In mature markets (2018–2024) car washes that treated service as an operational KPI reported 8–15% higher membership retention … Read more
Coros Customer Service — an expert operational guide Overview and what to expect Coros is a specialized sports electronics maker whose product support centers on firmware, sensor calibration, and hardware warranty workflows. Customer service priorities typically include device diagnosis, warranty verification, software bugfixes, and logistics for repairs or exchanges. If you treat the process as … Read more
Bosch Customer Service Number USA — Complete Practical Guide Primary Bosch customer service contacts (USA) If you own Bosch home appliances, the central U.S. customer service line to schedule repairs, ask warranty questions, or get troubleshooting help is 1-800-944-2904. That number routes you to Bosch Home Appliances North America (Bosch Home), which handles dishwashers, refrigerators, … Read more