Reduce Customer Service Costs
How to Reduce Customer Service Costs — An Expert Guide Executive summary and cost framing Reducing customer service costs is not about cutting staff blindly — it’s about redesigning channels, automating repetitive work, and measuring outcomes. As of 2024, benchmark contact-center costs per interaction vary by channel: $2–$5 for chat/email, $6–$12 for voice, and $0.10–$0.50 … Read more