Jerold Heckel

Napoleon Fireplace — Practical, Expert Guide to Customer Service Overview: What Napoleon customer service covers and why it matters Napoleon is a major manufacturer of gas, electric and wood-burning appliances; their customer service is responsible for warranty support, replacement parts, technical troubleshooting, and dealer/service-network coordination. For any appliance that affects home safety or combustion — … Read more

Astech Customer Service — Expert Operational Guide Overview and Strategic Positioning This document provides a professional, operationally detailed approach to running “Astech” customer service as a best-practice model for a mid-size technology company. For clarity, the company examples and contact templates below are illustrative (e.g., “Astech, sample company, founded 2010”) and should be adapted to … Read more

How to contact Stitch Fix customer service — a professional guide Quick overview Stitch Fix launched in 2011 and scaled from a single-person stylist model to a public company (IPO in 2017). The company operates a mix of automated and human support channels: a public Help Center, in-app support, social channels, and a team of … Read more

Sendwave customer service — how to reach support, what to expect, and practical tips Overview: official channels and the phone-number question Sendwave is a digital remittance app focused on fast person-to-person transfers. It was acquired by WorldRemit in 2018 and continues to operate as an app-based remittance brand. Unlike traditional banks, Sendwave does not operate … Read more

What is Customer Service in BPO? Definition and strategic role Customer service in a Business Process Outsourcing (BPO) context refers to the contracted delivery of customer-facing functions—voice, chat, email, social media, and back-office support—by a specialized third-party firm. Unlike stand-alone contact centers, BPO customer service is embedded in broader outsourcing contracts that often include IT … Read more

Assistant Customer Service Manager — Practical Guide for Hiring, Managing, and Measuring Role summary and core responsibilities An assistant customer service manager is the operational second-in-command in a customer-facing organization, typically reporting to a Customer Service Manager or Director. In organizations with 25–250 customer service agents, the assistant manager handles day-to-day queue management, agent scheduling, … Read more

Dossier Customer Service Phone Number — Expert Guide Why an accurate Dossier customer service phone number matters For any brand named Dossier — whether a fragrance company, furniture retailer, SaaS provider, or corporate records service — the customer service phone number is the fastest route to resolution for order issues, billing disputes, warranty claims, and … Read more

Customer Service Speakers: Expert Guide for Hiring, Measuring and Getting Results What customer service speakers do Customer service speakers are professional trainers, consultants and keynote presenters who translate customer experience (CX) theory into practical frontline behavior. Their work typically covers empathetic communication, incident recovery, escalation protocols, scripting and empowerment strategies for agents. Engagements range from … Read more

Blue Plus Customer Service — Comprehensive Operational Guide Executive summary and positioning Blue Plus customer service is positioned as a full-service support organization for healthcare members, brokers, and provider networks. The goal is to deliver high-quality, compliant assistance across enrollment, claims, benefits explanation, prior authorization, and appeals. As of 2025, leading healthcare support centers aim … Read more

Sugarlips Customer Service — expert, practical guidance Overview and why it matters Sugarlips is a contemporary women’s apparel brand sold through both its own direct channels and third-party retailers. For customers, “Sugarlips customer service” means two distinct experiences: direct-brand support (orders placed at the brand’s site or via brand-run outlets) and retailer support (orders placed … Read more