AultCare Customer Service Number — Complete, Practical Guide

Overview and primary contact details

AultCare is a regional health plan headquartered in Canton, Ohio, serving Medicare, Medicaid, employer and individual markets. The single most important number for members is the Member Services line; most routine requests (benefit questions, ID cards, claims status and referrals) are handled there. As of the latest verification, the main Member Services phone number is 330-363-6360 and there is a toll‑free option at 1-800-344-8858. For members who require text relay or TTY, use 711 through your relay service.

Always verify any phone number printed here against the back of your AultCare ID card and the official site (https://www.aultcare.com), because plan phone lines and hours can change seasonally or with new plan years. The corporate mailing address used for formal correspondence (appeals, provider notifications) is AultCare, 2600 Sixth Street SW, Canton, OH 44710 — this is the standard physical address for member paperwork and certified mail.

Key phone numbers and immediate routes (quick reference)

• Member Services (local): 330-363-6360 — for benefits, ID cards, eligibility and claim status (Mon–Fri typical business hours).
• Member Services (toll‑free): 1-800-344-8858 — same routing for out‑of‑area members.
• TTY/Relay: 711 — for hearing/speech impaired users (use with your state relay service).
• Website for secure messaging, forms and plan documents: https://www.aultcare.com — sign into the member portal for protected communication and digital ID card.

How to prepare before calling Member Services

Calls are faster and more productive when you have the right data in front of you. Have your AultCare ID card, member ID number, date of birth, and the provider’s name and date of service ready. If the call concerns a claim, note the claim number (if available), billing provider NPI/TIN and the exact billed amount. Expect to provide authorization details when asking about prior authorizations or referrals.

Typical on‑hold wait times fluctuate by time of day and season (open enrollment and plan renewal windows see higher volume). Empirically, weekdays from 8:00–10:00 AM can be busiest; mid‑afternoon (2:00–4:00 PM) is often faster. If you need to avoid long waits, use the website’s secure message center or call at 10:30 AM–11:30 AM local time when call volume is often lower.

Specialized departments and when to contact them

Beyond general Member Services, AultCare maintains specialized units for providers, Medicare/Medicaid lines, behavioral health, pharmacy benefits, and appeals. For example, pharmacy benefit inquiries (formularies, step therapy, prior authorizations) are often handled by the Pharmacy Benefits Manager team; if your pharmacist cannot resolve an issue at the point of sale, call Member Services for a direct routing to pharmacy prior authorization.

Behavioral health and case management are typically handled by separate clinical teams. If your inquiry involves care coordination (complex chronic conditions, discharge planning, or long‑term care transitions), ask Member Services to transfer you to Case Management. For providers, use the Provider Services channel listed on the AultCare website to access credentialing, claims submission formats (EDI), and provider portal setup.

Documents, scripts and escalation steps (what to do if problems persist)

• Documents to have ready: AultCare ID card, member SSN or member ID, date(s) of service, provider name, claim/bill copy, Explanation of Benefits (EOB) if available, and any prior authorization reference.
• Sample call script: “Hello — my name is [Full Name], DOB [mm/dd/yyyy], member ID [########]. I’m calling about a claim from [Provider Name] dated [mm/dd/yyyy], billed amount $[XXX]. My question is whether this claim was processed and, if denied, the reason code so we can appeal.” Use short, factual sentences and request the agent’s name and reference number for the call.
• Escalation path: Ask for a supervisor if the agent cannot resolve your issue. For formal disputes/appeals, follow the appeals process outlined in your member handbook — typically this requires a written appeal sent to the Appeals Department (use certified mail to the main mailing address) and includes timelines (initial acknowledgement within 10 business days; resolution within 30–60 days depending on urgency and plan type).

Online self‑service: speed and documentation

Register for the MyAultCare member portal at https://www.aultcare.com to view claims, download digital ID cards, submit secure messages, and check prior authorization status. The portal preserves time‑stamped records of all interactions — useful if you need proof of prior questions or confirmations. Many routine requests (replacement ID, out‑of‑network claims) can be completed online in under 10 minutes.

If you prefer email, use the secure messaging inside the member portal rather than plain email to protect your PHI. For urgent clinical corrections or retro authorizations, call Member Services first and then follow up with supporting documents uploaded to the portal or sent to the claims address shown on your EOB.

Final practical tips

Always note the agent’s name, the date/time of the call and the confirmation number for any actions taken. If you are negotiating bills or seeking payment arrangements, ask for an itemized bill and get any payment plan in writing. For employers or HR departments handling group plans, maintain a designated plan administrator who has delegated authority and can interface with AultCare’s Employer Services to speed verification and enrollment tasks.

Remember to confirm phone numbers and office hours directly on AultCare’s official site (https://www.aultcare.com) or your member ID card before acting on time‑sensitive items; insurance contact details can change at plan renewal or with organizational updates.

What is the phone number for insurance house 24 hour customer service?

All other inquires, please or call us at 1-800-282-7024.

How do I find a provider on AultCare?

» Visit www.aultcare.com. » Select the Find a Provider button on the homepage. » Use the search boxes to help you find a provider. You can search by practice name, provider name, specialty, hospital affiliation, location, gender, and if they are accepting new patients.

How do I talk on MyChart?

Office then click general question find your provider. And select a subject enter your question and even attach an image you’ll receive a response within two to three business days.

Is there a customer service number for MyChart?

For assistance with account activation, logging in, or for questions about how to use the features in MyChart or find information, you can call our MyChart Support Center at 1-877-900-5741.

What do I do if I can’t log into MyChart?

On the MyChart login screen, click the Forgot Username? or Forgot Password? link for help. If you forgot both your username and password, start with the username first. You will be prompted to answer some security questions to verify your identity so you can recover your username or password.

What is the number for Medicare customer service?

1-800-633-4227
Talk to someone
You can also: Call us at 1-800-MEDICARE (1-800-633-4227).