Ashley Madison customer service number USA — expert guide

Short answer: there is no public USA phone number

As of 2025, Ashley Madison does not publish a dedicated United States customer service phone number for general member support. The company directs users to its online Help Center and in‑app contact tools to preserve privacy, allow secure ticketing, and keep a written record of requests. Attempting to call a third‑party number that claims to be “Ashley Madison support” risks scams and account compromise.

The primary official support entry points are the Help Center URL and the in‑app “Contact Us” function: Help Center — https://help.ashleymadison.com and the main site — https://www.ashleymadison.com. If you need telephone assistance for identity theft, billing disputes or other downstream issues, use official government and financial channels described later in this guide.

Why Ashley Madison avoids a public phone line

Ashley Madison’s business model emphasizes discrete, written communication—ticket systems, encrypted messages and anonymized profiles—because phone contact can increase the risk of identity disclosure. After the high‑profile 2015 data breach (which exposed the personal data of approximately 32 million user accounts), the company tightened processes to reduce live‑voice interactions that might be intercepted or spoofed.

Written support channels also provide an audit trail. When you open a ticket through the Help Center you get a case number that you can cite in follow‑ups, bank disputes, or regulatory complaints. This is why the Help Center is the recommended first point of contact rather than a phone call.

How to contact Ashley Madison customer support (step-by-step)

• Open https://help.ashleymadison.com and use the search bar for quick how‑tos (account deletion, credits, billing descriptor).
• If the article does not resolve your issue, click “Submit a request” or the in‑app “Contact Us” link to create a support ticket; include clear subject lines such as “Billing dispute — charge on 2025‑07‑01 for $19.99”.
• Expect an initial automated acknowledgement within minutes and a human reply typically within 24–72 hours; more complex investigations (fraud, data requests) can take 7–30 days depending on evidence required.

When you submit a ticket, store and copy the ticket/case number. If the first response is insufficient, reply within the same ticket thread instead of opening a new ticket; multiple tickets slow resolution and fragment the audit trail. If you are a paying member, tag your message as such and include transaction details to expedite verification.

If you cannot access your account because of lost password or email change, use the account recovery flow in the Help Center. If that fails, provide a government‑issued photo ID only when the Help Center explicitly requests it and via secure upload—never email sensitive documents to unknown addresses.

What to include in a support ticket (critical checklist)

• Account email and display name (exactly as shown on your profile).
• Date of last successful login (approximate day), and devices/OS used (e.g., iPhone iOS 17, Windows 10).
• Transaction details if billing related: charge date, amount in USD (e.g., $19.99), last 4 digits of card, and a screenshot or PDF of the receipt or bank statement line.
• Any relevant ticket number, screenshots of errors, exact error messages, and timestamped screenshots showing the problem.
• Clear statement of desired outcome: account deletion, refund, password reset, or fraud investigation.

Providing these fields up front shortens verification. For billing issues, banks will often request the merchant descriptor from your statement; include a screenshot showing how the charge appears. If your request involves suspected fraud, state whether you have already filed a police report and include the report number if available.

Refunds, account deletion, billing disputes and escalation

Ashley Madison uses a credit‑based economy for messaging and features; refund policies are governed by the Terms of Service. In practice, refunds are limited and handled case‑by‑case. If you believe a charge is unauthorized, first raise the issue in the Help Center; if unresolved, contact your card issuer to file a chargeback within the issuer’s timeframe (typically 60–120 days depending on the bank and card network).

For privacy or identity‑theft concerns, use U.S. government resources: report identity theft at IdentityTheft.gov and file a complaint at https://www.ftc.gov/complaint. The FTC Identity Theft hotline is 1‑877‑438‑4338. For credit monitoring and freezes, use AnnualCreditReport.com to order free reports from Equifax, Experian and TransUnion once yearly and contact each bureau directly to request a fraud alert or credit freeze.

Quick reference — official URLs and recommended contacts

Official Ashley Madison Help Center: https://help.ashleymadison.com

Main website: https://www.ashleymadison.com — do not trust third‑party “support” telephone numbers unless explicitly listed on that domain. Identity theft resources: https://www.identitytheft.gov and FTC complaints: https://www.ftc.gov/complaint (hotline 1‑877‑438‑4338). For credit reports: https://www.annualcreditreport.com.