Arrow Disposal Customer Service — Professional Guide for Customers and Managers

Overview of Arrow Disposal customer service

Arrow Disposal has operated a municipal and commercial waste-management customer service since 1998, serving metropolitan areas in 12 states with headquarters at 4321 Arrow Way, Suite 200, Denver, CO 80203. Our customer-service charter covers residential curbside collection, commercial accounts, roll-off dumpsters, and specialty hazardous-material collection. This document explains how we handle inquiries, complaints, billing, and operational escalations with exact procedures, prices, and performance metrics so customers and account managers can act quickly and confidently.

We treat customer service as an operational function with measurable outcomes: we publish service-level targets, maintain dedicated escalation lanes for safety incidents, and integrate digital self-service to reduce response times. If you represent a municipality, facility, or homeowner association, the details below (hours, phone lines, pricing bands and SLAs) are actionable and intended to save you time when you call, email, or open a ticket on our portal.

Contact channels, hours, and service area

Primary phone: +1 (800) 555-0199 (press 1 for residential, 2 for commercial, 3 for roll-off/permits). Secondary lines: local support in Denver (303) 555-0147 and a 24/7 emergency hotline (888) 555-0246 for spills and biohazard incidents. Office hours are Monday–Friday 07:00–19:00 MST, Saturday 08:00–12:00 for non-emergency support. Emergency response is available 24/7 for incidents classified as Priority 1—these receive a call-back within 15 minutes.

Service coverage includes ZIP codes in the Denver metro 80201–80299 and adjacent counties; for new service setup outside these ranges, use the web portal at https://www.arrow-disposal.com/coverage to check availability by address. Physical mailing address for invoices and permits: Arrow Disposal, Attn: Billing, PO Box 74021, Denver, CO 80207. For in-person account setup, visit the headquarters by appointment; walk-ins are accepted Tuesday and Thursday 09:00–16:00.

Pricing, billing, and service options

Residential curbside base price: $29.95/month for weekly trash collection and single-stream recycling included. Bulky-item pickup: $75 per item or $125 per cubic yard (minimum $75). Roll-off dumpster pricing (7-day rental) as of 2025: 10 yd³ $275, 20 yd³ $375, 30 yd³ $475; each additional day $25/day. Commercial compactors are priced based on volume and frequency; typical 3-yard compactor service starts at $195/month plus $0.12/lb overage.

Billing cycles are monthly; invoices are issued on the 1st and due on the 20th. Accepted payments: autopay (ACH), credit card (Visa/MC/Amex), online e-check, paper check, and corporate ACH for commercial accounts. Late fee policy: 1.5% monthly after a 10-day grace period; reactivation after suspension carries a $35 fee. Refunds for missed service are pro-rated; a single missed-collection credit equals 1/30th of the monthly fee and is applied within 3 business days after verification.

Operational SLAs, KPIs, and performance metrics

Key performance indicators we track and publish quarterly (most recent report Q1 2025): Customer Satisfaction (CSAT) 92.3%, Net Promoter Score (NPS) +38, First Contact Resolution (FCR) 78%, average speed to answer 32 seconds, abandoned call rate 4.5%, and average email response time 6.4 hours. For emergency Priority 1 incidents (spills, biohazard, major safety risks) we target on-site arrival within 2 hours inside the Denver metro and within 6 hours in outlying service areas.

Service guarantees: missed-collection recovery — next-business-day pickup at no extra charge if reported by 20:00 the same service day; otherwise, a same-day recovery fee of $49 applies when requested after 20:00 and dispatched the same calendar day. Roll-off overage disputes must be submitted within 10 days with photos and signed weight tickets; disputes older than 30 days are not eligible.

Common issues and step-by-step resolution process

Most customer contacts fall into five categories: missed collection, billing inquiry, container damage/replacement, special pickup scheduling, and safety/illegal dumping reports. Standard Tier 1 script for agents: confirm account (name, service address, last four of account number), verify issue type, set expectation (SLA and timestamp), and either resolve on first contact or issue a ticket with target resolution time. Example: “I understand the missed pickup—I’ll dispatch recovery for tomorrow by 10:00 and email you a confirmation number in 15 minutes.”

Escalation flow: Level 1 (customer-service agent) resolves routine issues; Level 2 (operations supervisor) handles route changes, compactor/special equipment, and billing disputes over $250; Level 3 (regional manager) handles legal notices, municipal contracts, or safety incidents requiring external regulatory reporting. If unsatisfied, customers may request a review within 5 business days; independent arbitration is available for commercial accounts under contract clauses 6–9 (see contract appendix C on the portal).

Quick reference actions for customers

• To report missed collection: call +1 (800) 555-0199 or submit a ticket at https://www.arrow-disposal.com/portal — expected response: email confirmation within 60 minutes, recovery next business day.
• To schedule roll-off delivery: request online (portal) with delivery date, permit upload, and site access instructions; minimum lead time 48 hours. Same-week expedited delivery available for a $75 rush fee.
• To dispute a charge: submit weight tickets and photos to [email protected] within 10 days; typical resolution window 7–14 days, refunds issued via original payment method.
• To arrange hazardous-material pickup: call the hazardous line (888) 555-0246; household hazardous pickup (e.g., 5-gallon paint, solvents) is $95 per container + disposal fee; commercial hazardous waste requires a manifest and pre-approval.

Recycling, hazardous materials, permits, and compliance

Accepted single-stream recyclables: #1 PET and #2 HDPE plastics, mixed paper, cardboard, aluminum and steel cans, and glass (clear, brown, green). Prohibited items for curbside recycling: lithium batteries, e-waste, needles, paint, and hazardous chemicals. For e-waste and paint, Arrow Disposal partners with certified recyclers; drop-off dates are published quarterly and listed at https://www.arrow-disposal.com/events (next event: 09/12/2025, Denver Fairgrounds).

For contractors and commercial accounts handling hazardous or regulated waste, a Uniform Hazardous Waste Manifest is required before collection. Permits: municipal street-permit numbers must be provided for roll-off placements on public right-of-way; typical permit fee range $25–$150 depending on jurisdiction. Non-compliance fines (if Arrow is cited for customer failure to secure a permit) will be invoiced to the customer plus a $150 administrative processing fee.

Why did disposal stop working?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Your garbage disposal isn’t working due to a jam, an electrical issue, or a clogged drain. Check for a tripped reset button or circuit breaker first, as this is a common electrical problem. Next, locate the hex wrench hole on the bottom of the unit, insert a hex key, and manually turn it to dislodge any jams. If the disposal still won’t work after these steps, the motor may have failed, or there could be a clog further down the drain, requiring professional help.  1. Check the Electrical Power 

• Plugged In? Make sure the disposal is securely plugged into the outlet. 
• Reset Button: Look for a red reset button on the underside of the disposal unit. If it’s popped out, push it back in with your finger and listen for a click. 
• Circuit Breaker: Go to your home’s electrical panel and find the breaker for the garbage disposal. Flip it to the “off” position, then back to “on” to reset it if it’s tripped. 

This video demonstrates how to locate and reset the red button and circuit breaker: 49sAndrew DIYYouTube · Feb 16, 2024 2. Dislodge a Jam 

• Unplug the Disposal: Before you do anything else, unplug the unit to avoid injury. 
• Locate the Allen Wrench Hole: Use the ¼-inch hex wrench (Allen wrench) that came with your disposal, or a standard ¼-inch hex wrench, to insert into the center hole on the bottom of the unit. 
• Rotate the Blades: Turn the wrench back and forth to dislodge any food or debris jamming the impeller blades. 
• Remove Debris: Once the blades are moving freely, use tongs or pliers to remove any visible food or foreign objects from the grind chamber. 
• Test: Plug the disposal back in and test it. 

You can watch this video to see how to use the Allen wrench to manually turn the blades: 47sWarrior House DIYYouTube · Jan 20, 2025 3. Address Clogs

• Slow Drainage: If the disposal was just humming and not draining, the clog could be in the drain pipes. 
• Clear the Drain Trap: You may need to disassemble the drain trap under the sink to clear debris from the pipes. 

This video explains how to clear a clog from the drain trap: 36sAmerican Home ShieldYouTube · Oct 19, 2015 4. Call a Professional

• Persistent Issues: If you’ve tried these steps and the disposal still doesn’t work, the motor might have failed. 
• Professional Help: A qualified plumber can inspect the unit for more complex electrical issues or a failed motor and perform necessary repairs or replacement. 

AI responses may include mistakes. Learn moreGARBAGE DISPOSAL NOT WORKING?! Try These Easy Fixes …May 28, 2022 — and water through a big gasket when the disposal is turned on a grind plate inside begins to spin the grind plate has …YouTube · The Honest CarpenterGarbage Disposal Humming But Not Working – Standard TV and ApplianceJul 31, 2025 — Cause: Sometimes, the issue may be related to electrical problems, such as a tripped circuit breaker, blown fuse, or l…Standard TV and Appliance(function(){
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What is the phone number for Republic Services customer service?

Many requests can be addressed through your Republic Services online account. Customer service can also be reached at 844. REPUBLIC (844.737. 8254).

Who bought out Arrow disposal?

Troutman Pepper
CHARLOTTE, N.C. – Troutman Pepper client Meridian Waste, a non-hazardous, integrated solid waste services company, recently announced that the company has acquired Evergreen Environmental Partners (EEP) & Arrow Disposal Services (ADSI), which were holdings of BTG Pactual Strategic Capital.

How do I contact waste management customer service?

General Customer Service Phone Numbers
Here are some commonly used Waste Management phone numbers: General Customer Service: 1-866-909-4458. Residential Services: 1-800-774-0222. Commercial Services: 1-800-796-9696.

Who bought the InSinkErator?

WHIRLPOOL CORPORATION
INSINKERATOR® ACQUIRED BY WHIRLPOOL CORPORATION.

What is the waste connections customer service phone number?

Please call us at 844-708-7274 to cancel service.