Armstrong customer service phone number — expert guide

Where to find the correct Armstrong customer service phone number

Armstrong is a regionally organized broadband, TV and voice provider whose customer service phone number is assigned by service area and by the type of request (billing, technical support, new service, business accounts). The single most reliable place to get the exact, up‑to‑date phone number for your account is Armstrong’s official customer portal: https://www.armstrongonewire.com. On that site you can log into your account or use the “Contact Us” / “Find a Store” tool and enter your ZIP code to reveal local office addresses, store hours and the phone number tied to your service address.

If you do not have immediate online access, check the top right corner or reverse side of any Armstrong paper bill or the PDF billing statement in your email — the customer service phone for billing and payments is printed there and is specific to your billing group. For new-service requests, many regions publish a centralized sales line on their regional landing page; for outages and technical support, the ARMSTRONG ONEWIRE portal and the mobile app will show an outage map and the priority support number for real-time reporting.

What to expect when you call — menus, wait times, and business hours

Armstrong uses automated interactive voice response (IVR) menus to route calls. Typical menu branches separate: (1) technical/repair, (2) billing/payments, (3) new service/installation, and (4) business accounts. When calling from the phone associated with your account, the IVR often recognizes your number and offers a faster path to agent support. Be prepared for a 1–3 minute automated verification (account number, address) before being placed in queue.

Hold times vary by day and region; based on industry benchmarks for regional ISPs, expect busy periods (weeknights 5–9 PM) to produce 10–30 minute holds and off‑peak situations to be 3–10 minutes. Technical support for outages and field dispatch is typically prioritized — many customers report dispatch timeframes of same‑day to next‑business‑day for service calls depending on the severity and whether parts/technicians are available in your ZIP code.

Exactly what to have ready before you dial

Having precise account and device data speeds resolution. When you call, have the following information available: account number (usually 8–12 digits printed on your bill), the service address and ZIP code, the primary phone number on file, and the MAC address or serial number of the modem or gateway (12 hexadecimal characters, e.g., 00:1A:2B:3C:4D:5E or 001A2B3C4D5E). If the issue is TV‑related, note the receiver or set‑top box model and serial; if voice/VoIP, note the handset or ATA model and any error messages or displayed codes.

Also be ready with timing details: when did the problem begin (date and time), whether multiple devices are affected, and any troubleshooting already completed (power cycle, factory reset, cable checks). Documenting error lights (e.g., downstream/upstream/link) and speed test results (use speedtest.net or the Armstrong diagnostic tool in the app and record Mbps down/up and latency in ms) will help the agent triage your case more quickly.

Actionable checklist before calling

• Account number and billing ZIP (8–12 digits); last payment date and amount if dispute/billing question.
• Modem/gateway MAC and serial (12 hex digits), set‑top box serials, and error LEDs observed; speed test result (download/upload in Mbps, latency in ms).
• Exact service address, preferred callback number, and best time window for technician visits (if dispatch likely).

Alternative channels and when to use them

Phone is best for urgent outages, account security verifications, or arranging technician dispatch. For less urgent issues—plan changes, equipment upgrades, or reviewing invoices—use the Armstrong customer portal (armstrongonewire.com) or the Armstrong mobile app; both allow chat, asynchronous messaging and secure document receipt. Social media channels (verified Armstrong Facebook or Twitter pages) can sometimes surface outage notices or regional updates, but they are not a substitute for authenticated account actions that require secure verification.

For business customers with Service Level Agreements (SLAs), there are often dedicated account managers and a business support line published in the commercial contract or the business customer portal. If you are a commercial account holder, refer to your contract for the exact business support phone number and escalation matrix (response-time guarantees, credits, and priority dispatch windows such as 4‑hour or 8‑hour response for critical outages).

Escalation, corporate contacts and dispute resolution

If frontline agents are unable to resolve a billing, service or repeated outage concern, request an escalation to a supervisor or the customer relations team and get a reference number for the escalation. Armstrong maintains regional customer relations and formal dispute processes; the portal’s “My Cases” or “Support History” section will show case numbers and status. Keep records of all case numbers, agent names, and timestamps to support any future billing credits or service guarantees.

For legal notices, franchise issues or written correspondence, use the mailing address provided on your invoice or the “Contact Us” page in the customer portal. If you need to locate a physical retail or payment center, search “Armstrong store near me” on armstrongonewire.com and use the ZIP‑based lookup to obtain store addresses, local phone numbers and hours for payments, equipment pick‑up, or in‑person technical appointments.

What is the phone number for Armstrong Bank customer service?

Please contact our customer support team at 888-680-2655.

Does Armstrong cable offer senior discounts?

Armstrong offers a basic cable service with a wide selection of programming that provides the most value to all customers. Senior discounts are not available.

What is the 10 year warranty on Armstrong?

Armstrong® Suspension Systems are warranted to be free from defects in materials or factory workmanship and are also warranted against the occurrence of 50% red rust as designated by ASTM D610 test procedures for a period of 10 years from the date of installation (except for obvious defects in materials or factory …

How do I contact Armstrong ceiling?

1-877-276-7876
Contact Armstrong Ceiling Solutions
1-877-276-7876 or use our online form.

How do I contact Armstrong customer service?

Call 1–877–277–5705 today!

How do I pay my Armstrong cable bill?

Payment Options

1. Automatic Monthly Payments – Checking/Savings Account.
2. Automatic Monthly Payments – Debit/Credit Card.
3. One-Time Payment – Checking/Savings Account.
4. One-Time Payment – Debit/Credit Card.
5. Pay By Mail.
6. Pay In Person.