Arlo customer service phone number — how to find it and get the fastest resolution
Where to find the official Arlo customer service phone number
Arlo does not publish a single universal phone number for all countries on third‑party sites; instead it centralizes regional contact information on its official support pages. The fastest, most reliable way to obtain the correct phone number for your country and product is to open Arlo’s official support/contact page at https://www.arlo.com/en-us/support/contact/ (choose your region from the globe icon in the top-right if you are outside the U.S.). That contact page lists live chat, scheduled call options, and any local phone lines Arlo maintains for your market.
If you are inside the Arlo ecosystem (you have an Arlo account and devices registered), the in‑app support path typically provides a direct click‑to‑call or scheduled callback for your account and device type: open the Arlo app → Settings → Help → Contact Support. Using the in‑app path ensures the agent has immediate access to your account ID, registered device serial numbers and recent logs, which shortens call handling time.
What to prepare before calling Arlo support
Phone time is most productive when you arrive with the precise data Arlo support will request. Gather the device model name (e.g., Arlo Pro 3, Arlo Ultra 2, Arlo Essential), the device serial number (visible on the camera body or in the Arlo app under My Devices), the MAC address if relevant, and the firmware version (Settings → Device → Device Information). Also have the purchase receipt or invoice date and seller name if you are discussing warranty or RMA matters.
Prepare your Arlo account email and the last 3–5 event timestamps (date/time of missed recordings or errors). If the issue is network related, note the router model, ISP name and upload/download speeds (run a quick speed test, e.g., speedtest.net). Having these specifics at hand lets the agent reproduce the problem quickly and, if hardware replacement is necessary, start an RMA right away.
- Essentials to have before calling: Arlo account email, device model, device serial number (from app or product label), firmware version, purchase date and seller, brief reproduction steps, and two representative event timestamps.
- Optional but helpful: router model and firmware, camera placement photos, and any error codes or LED patterns shown by the device.
When a phone call is the right choice and what to expect
Use phone support for account/billing escalations, warranty/RMA requests, persistent hardware failures (reboots, offline status, physical defects), or urgent security incidents (compromised account, suspicious livestream access). For basic setup, firmware updates or one‑off configuration questions, chat and knowledge base articles often resolve issues faster. The Arlo support portal contains step‑by‑step guides and firmware notes that handle 60–70% of common setup and connectivity problems without a call.
When you do call using the official number or schedule a callback through the app, expect to receive a case/ticket number. Typical first‑tier troubleshooting aims to verify serial and firmware, reproduce the issue, and escalate to engineering or RMA if required. While resolution time varies, hardware RMA authorizations are commonly issued during the call and replacement processing (shipping, carrier handling) generally takes between 3 and 14 business days depending on your region and stock availability.
RMA, warranty and escalation—practical steps and rights
Arlo consumer products are covered by a limited hardware warranty (standard term is one year in many regions for consumer purchases). When you call, explicitly request an RMA or Return Authorization number if the agent determines hardware failure. Record the RMA number, the agent’s name, and the estimated ship date. If you have proof of purchase older than the warranty period, Arlo support will still document the failure and offer paid replacement/repair options in many cases.
If a phone agent cannot resolve your issue, ask for escalation to Level‑2 engineering or a supervisor and request a timeline for follow‑up (exact time and internal ticket number). For billing disputes (for example, Arlo Secure subscription charges), request a detailed invoice and the specific policy used to deny refunds. Escalation language that helps: “Please escalate to engineering/quality control and provide the internal ticket number and expected SLA for response.” Keep all reference numbers and email threads for consumer protection or chargeback purposes.
Alternative contact channels and quick links
Besides phone support, Arlo maintains live chat, an official community forum, and a knowledge base with firmware release notes and diagnostics logs. For account and subscription management, use the Arlo web portal at https://my.arlo.com. The community forum (https://community.arlo.com) is monitored by power users and Arlo staff and is useful for configuration scripts, third‑party integrations and real‑world placement advice.
- Official support/contact page: https://www.arlo.com/en-us/support/contact/ (region selector available)
- Account portal: https://my.arlo.com — where you can review subscriptions, invoices, and open support tickets
- Community and knowledge base: https://community.arlo.com for troubleshooting steps, firmware notes and user reports
