Arccos Customer Service — professional guide

Arccos customer service supports a hardware+software product ecosystem (Arccos Caddie smart sensors, mobile app, and optional Caddie subscription). Good support means both technical troubleshooting and clear commercial policies: sensor replacement, warranty handling, subscription billing and data export. This guide explains exactly how Arccos support operates, what data and evidence to prepare, the realistic timelines you can expect, plus step-by-step troubleshooting you can do before opening a ticket.

Everything below is written from the perspective of a support professional who has handled golf telemetry hardware and mobile apps: practical, reproducible steps; concrete timing expectations; and the minimum information you should include when contacting support so your case is resolved in one exchange.

Contact channels, availability and response expectations

Primary contact is via the Arccos support center and the in‑app Help feature at https://www.arccosgolf.com/support. Most modern hardware/software vendors use in‑app diagnostics; Arccos is the same — submitting a support request from the app attaches logs and device metadata, which shortens diagnosis. Expect an automated acknowledgement immediately, and a human reply typically within 24–48 hours on weekday business hours (Monday–Friday, 9:00–18:00 local time). Live chat or callback options are sometimes offered during peak season; use in‑app chat during the first 30 days after purchase for fastest attention.

If your issue is time sensitive (hardware failure before a tournament, pairing problems the day before an event), state “time‑sensitive” in the subject and include the scheduled event date. For shipping and replacement queries, turnaround depends on inventory: domestic replacements usually ship within 2–5 business days; international shipments can take 7–14 days. Keep order numbers and purchase date readily available to accelerate processing.

Warranty, returns and pricing details

Arccos hardware is sold as a one‑time sensor purchase (commonly in 14‑sensor kits for a full bag) and paired with the Arccos Caddie app. Historically, a 14‑sensor starter kit has retailed in the $179–$199 range at online retailers; replacement individual sensors are sold separately on the company store (typical single‑unit price range $12–$29). Arccos also offers free basic analytics in the app and an optional subscription tier (Caddie Pro) for advanced shot‑by‑shot insights and AI club recommendations; paid plans have been offered in the general range of $79–$99/year in recent years, but exact current pricing is listed on the website.

Manufacturers generally provide a limited warranty period (commonly 12 months) covering defects in materials and workmanship; for any warranty claim you will be asked for a proof of purchase (order number, date, or retailer receipt). Return windows for non‑defective buyer’s remorse vary with the retailer—check the seller’s 30‑day or 60‑day policy. For warranty replacements, Arccos support will request serial numbers and device logs before approving replacement shipments.

Common technical issues and precise troubleshooting steps

Most support calls fall into predictable categories: sensor pairing and connectivity (Bluetooth), GPS or shot detection accuracy, missing shots/double counts, and battery replacement. Before contacting support, perform these reproducible steps: (1) ensure your phone OS is supported (iOS 14+/Android 9+ typical baseline); (2) enable Location Services and Bluetooth, and give the Arccos app “Always” location permission on iOS; (3) confirm app version (open app > Settings > About) and update to the latest release; (4) restart phone and re‑pair sensors if necessary.

If sensors won’t pair: remove any previously paired sensors in Bluetooth system settings, then use the app’s “Pair new sensors” flow. If shot detection is inconsistent, check that you played with the phone in the recommended position (in the pocket or on a belt; not inside a golf cart battery compartment) and that you have the correct club mapping (verify club names in the app). For persistent GPS offset, toggle device location mode between high accuracy and device only, and run one GPS recalibration round; collect a 9‑hole sample and export the track to share with support if the issue persists.

How to prepare a support case (what to include)

Provide the minimum viable diagnostic package: order number or purchase date, sensor serial numbers (printed on each sensor), app version number, phone model and OS version, and a short chronology of actions you already took. The more precise you are, the fewer follow‑ups support will need and the faster you’ll get a replacement or a fix.

• Essential items to attach: order/receipt, 1–2 screenshots of the app error or sensor list, a short video of the pairing attempt if relevant, and dates/times (with time zone) of failed rounds. Example: “Order #A12345, sensor S/N 005B12A9, iPhone 13 Pro iOS 17.0, Arccos app v7.3.2 — attempted pairing 2025‑05‑03 09:15 MST.”
• Optional but useful: a 9‑hole or 18‑hole CSV export of round data (app > Settings > Data Export), which lets engineers correlate GPS logs to reported anomalies; and the device’s system logs if requested by support.

Escalation path and expected timelines

Typical escalation follows this sequence: Tier‑1 triage (within 24–48 hours) to collect logs and reproduce the issue; Tier‑2 technical review (72 hours) for firmware or backend-related issues; and final resolution: firmware push, replacement shipment, or refund within 7–14 calendar days depending on the finding and inventory. If your case requires cross‑department escalation (engineering or legal for rare data disputes), request a case number and a named point of contact so you can monitor progress.

For expedited replacement before a major event, request priority shipping and provide event date; merchants sometimes hold a small stock for urgent warranty replacements, but this cannot be guaranteed and may involve a courier surcharge. Always confirm return shipping instructions: many vendors require you to return defective sensors before crediting a refund, while others send a pre‑paid label to simplify returns.

Maintenance best practices to reduce support needs

Preventative care lowers support interactions. Replace CR2032 coin cells proactively when battery level in the app drops below 15%; typical published battery life can be up to 3 years for casual players (roughly 150–200 rounds), but heavy seasonal use will shorten that. Keep the app updated each month, and avoid storing sensors in extreme temperatures (below ‑10°C or above 50°C) to preserve electronics and adhesive pads.

Finally, back up your account data: enable automatic cloud sync in the app and periodically export CSVs of round history. This gives you a local copy of performance history in case of account transfer, device change, or an extended service ticket requiring dataset review.

How long do Arccos sensors last?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Arccos sensors are designed to last for at least two years without needing a charge, thanks to their permanent battery. Each sensor comes with a two-year warranty from the date of activation according to Arccos Golf. Proper storage during the off-season, including climate control and avoiding extreme temperatures, is recommended to maintain battery health, according to Arccos Golf.  While the average lifespan is two years, some users have reported sensors lasting for over five years. The actual lifespan can vary depending on usage, storage conditions, and how often the sensors are used, notes Haggin Oaks.  Arccos also offers a free sensor renewal program, where members can receive new sensors annually. This ensures that users have replacements for any sensors that might fail before the two-year mark, according to Arccos Golf. 

AI responses may include mistakes. Learn moreArccos Sensor Lifespan: How Long They Last & When to Replace ThemMar 19, 2025 — Learn about battery life, durability, and replacement options to keep your game on track. Arccos Smart Sensors are des…Arccos GolfWhat are Arccos Sensors and How Do They Work? – Haggin OaksNov 1, 2021 — Arccos sensors do not require recharging or solar charging. The small sensor and transceiver utilize a single permanent…Haggin Oaks(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more

How do I cancel an Arccos subscription?

Select your active subscription to manage and follow the prompts to cancel or make changes.

1. Note: After canceling, you will continue to have full access to Arccos through the end of your current billing period.
2. Email: [email protected].
3. Phone: 844-692-7226 (Mon–Fri, 11 AM–3 PM EST)

How to resync Arccos sensors?

And then take your club out of your bag. And twist the sensor. Into the hole at the end of the grip. Then you want to take the clubs. And put them back in your bag.

What is Arccos

$155.88
First year’s annual Arccos membership cost is $12.99/month (billed annually at $155.88), pricing subject to change.

How to pair arccos?

And then select pair Link Pro when prompted in the Arcos. App now you’re ready to play with your new Link Pro simply select Link Pro as the shot detection method.

Why aren’t my Arccos sensors working?

If Arccos sensors on your putter and 5 wood aren’t working, first ensure they are properly attached and fully charged. Remove and re-pair the sensors via the app to reset connections. Check for firmware updates in the Arccos app to fix bugs. Sensor malfunction can stem from dirt or damage–clean sensor contacts gently.