Do you mean a specific company named “Arcadia”? There are several organizations called Arcadia (for example: Arcadia Power / Arcadia (clean energy) in the US, Arcadia Group — the UK retail group that entered administration in 2020, Arcadia Broadband, Arcadia University customer service, or a local Arcadia store/branch).
Please tell me which Arcadia you want the customer-service text about (or paste a website/address if you have one). Once you confirm, I will produce the requested detailed HTML content with accurate practical details.