AniList customer service number — what exists and what doesn’t

Short answer: AniList does not publish or operate a customer service telephone number. The platform provides user support exclusively through online channels — primarily its website help/contact form, official social accounts, Discord community, and developer GitHub. For a globally distributed, mostly volunteer-supported service like AniList, online ticketing and community-based support are the designed and documented pathways for resolving account issues, feature requests, and bug reports.

Knowing there is no phone line is important: any web page, forum post, or social account that claims to represent an “AniList phone support” number should be treated as suspicious. If you need official help, use the links and procedures described below to ensure your request reaches the AniList team or its verified community moderators and that your personal data is handled securely.

Official channels and exact links

Primary site: https://anilist.co — use the “Help” or “Contact” link at the bottom of the site to access official support options. AniList also maintains public documentation for developers at https://anilist.gitbook.io/anilist-apiv2-docs/ and hosts code and issue trackers under the organization page at https://github.com/AniList.

For community and real-time help, AniList has an official Discord server and Twitter account; links to both are posted on anilist.co so you can verify them directly from the main domain. When in doubt, navigate to the root domain and follow the verified links there rather than clicking third-party referrals.

How to submit an effective support ticket

When you open a support ticket through AniList’s help/contact form (the route linked from anilist.co), the quality and completeness of the information you provide determines how quickly staff can diagnose and resolve your issue. Tickets that include concise, technical detail avoid back-and-forth and commonly resolve in a single response.

• Account identifiers: exact AniList username and the email address tied to the account. If you have multiple accounts, state which one is affected.
• Repro steps and timing: precise steps that reproduce the issue, the exact time (with timezone) when you observed the problem, and whether it is intermittent or persistent.
• Technical context: browser and version (e.g., Chrome 115.0.5790), device/OS (e.g., Windows 11, Android 14), whether you used the web app or a third‑party client, and any error messages or HTTP status codes seen.
• Evidence: screenshots or short screen recordings, a copy of the GraphQL query (for API issues), and any request IDs or console logs. For media-related issues include the Media ID (visible in the URL) and URL where the issue occurred.

Provide these items in the initial ticket. Typical internal response targets for non-critical issues are often 24–72 hours, but response time varies by volume and the nature of the request. For security-sensitive matters (account compromise, suspected data leakage) mark the ticket as urgent and use the site’s instructions for account recovery.

Account recovery, privacy requests and billing

AniList’s account recovery is handled online — use the “Forgot Password” flow on the login page to receive a reset link sent to your registered email address. If you do not receive a reset email, check spam/junk folders and any email filters; if still unsuccessful, submit a support ticket identifying the account and providing proof of ownership (previous purchase receipts if applicable, prior usernames, or other identifying information).

Regarding billing and paid services: AniList historically operates as a free service with some optional site features or community-driven funding; it does not provide telephone-based billing support. Any payment-related inquiries should be submitted through the help/contact portal with transaction IDs, payment method (last 4 digits only), date of transaction, and the email used for the purchase. For formal data or privacy requests (GDPR/CCPA), follow the privacy or contact instructions reachable from the footer of anilist.co so the request is routed to the correct team.

Developer and API support, outages, and escalation

If you are integrating with the AniList API, use the official API docs at the GitBook link above and report reproducible API bugs on the AniList GitHub repository. Good bug reports for API issues include the full GraphQL query, operation name, example variables, HTTP response and headers, timestamp, and the client IP range if relevant. This level of detail reduces triage time and leads to faster fixes.

For service outages, first check AniList’s official accounts and the site banner (if present). Many community-discovered outages are posted instantly on Discord and Twitter; for longer incidents, the team provides updates on the same channels. If you have a critical production outage that affects an app or integration, open a clearly labeled support ticket and include logs, error rates, and the business impact so the team can prioritize appropriately.

Safety, verification, and avoiding scams

Because AniList does not offer phone support, any unsolicited phone calls demanding passwords, payment, or “account verification” should be treated as scams. AniList staff will not ask for your password over the phone, over direct messages, or via email. Always verify support links by navigating from anilist.co and prefer support tickets or official Discord channels for sensitive issues.

If you encounter impersonation or phishing (fake phone numbers, cloned websites, or fraudulent social profiles), capture screenshots and submit them through the help/contact form on the AniList site. Include the URL or username of the impersonator, timestamps, and any messages you received so the moderation or security team can take action and notify other users if necessary.

Is AniList better than MAL reddit?

I use MyAnimeList for anime tracking and Anilist for manga tracking, and I’ve noticed that while Anilist has a wider selection of anime and manga, as well as having a dark mode & a more polished interface, MyAnimeList has about 10 times the userbase of Anilist.

Is MyAnimeList illegal?

MyAnimeList is primarily a database for social cataloging. You are able to watch anime on MyAnimeList, for which it links out to anime streaming sites such as CrunchyRoll, which is fully safe and legal, yes.

What does AniList do?

AniList is an anime and manga database, tracking, and social site.

What is the best AniList app for iOS?

Silvianna is the best Anilist client for iOS. Anilist is the popular website for anime and manga fans, where you can keep track of your favorite series, or discover something new to watch or read.

What is an AniList?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview AniList is a website and API primarily used for tracking and discovering anime and manga. It serves as a database for anime and manga entries, allowing users to track their progress (what they’ve watched or read), rate content, and connect with other fans. It also offers features for social interaction, like posting statuses and sharing lists.  Here’s a more detailed breakdown:

• Database and Tracking: AniList maintains a comprehensive database of anime and manga entries, including details like titles, descriptions, genres, and more. Users can create and manage lists of the anime and manga they’re watching or reading, marking episodes or chapters as watched/read and assigning ratings. 
• Social Features: Beyond tracking, AniList facilitates social interaction. Users can share their lists and progress with others, post statuses (similar to Twitter), and engage in discussions within the community. 
• Advanced Features: AniList offers a more modern and feature-rich experience compared to some alternatives, including advanced scoring systems (allowing for ratings out of 5, 10, or with decimals), the ability to rate individual aspects of anime (like story, visuals, and audio), and a native dark mode. It also supports tracking non-Japanese content like Korean and Chinese anime and manga. 
• API Access: AniList provides a free API for non-commercial use, allowing developers to access and interact with the site’s data. This API is used by various third-party apps and tools. 

AI responses may include mistakes. Learn moreWhich one is better, Anilist or MyAnimeList?Nov 27, 2021Reddit · r/animeAnilist API | Free GraphQL APIs | Postman API NetworkAnilist is an anime API with information about 1000s of animes. The API is free for non-commercial use and allows 90 requests per …Postman(function(){
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Does AniList have a mobile app?

MyAniList is a sleek, intuitive app for iOS and iPadOS that keeps track of anime and manga you’ve consumed through your AniList.co account.