Amp Research Customer Service — Expert Guide

Overview and where to start

Amp Research (manufacturer of PowerStep and similar power-running-board systems) maintains an online support portal and customer service pathway for warranty claims, technical troubleshooting, parts ordering, and dealer support. The primary online resource is the official website (amp-research.com), which centralizes product manuals, installation videos, part diagrams and a contact page for service inquiries. For most owners the fastest route is the support portal to open a ticket, attach photos and serial numbers, and receive a documented response.

When engaging Amp Research customer service expect a triage process: (1) basic troubleshooting by phone/email, (2) request for photos/video and proof of purchase, and (3) RMA or dealer referral if the fault appears to be a part failure subject to warranty. Typical first responses are often provided within 24–72 hours during business days, but timelines for replacements or repairs depend on part availability and shipping.

What to prepare before contacting support

Having specific, well-documented information reduces resolution time dramatically. Collect the vehicle make/model/year, the product kit number (printed on the instruction sheet and packaging), the unit serial number (motor or control module label), proof of purchase (invoice or receipt with date), and clear photos/videos of the symptom and mounting area. Note whether the step was dealer-installed or an aftermarket shop installed it — that affects warranty routing in some cases.

• Required items when contacting support: VIN, product kit number, serial number(s), purchase date, dealer/installer name and address (if applicable), and 3–10 second video showing the fault behavior.
• Tools and checks you should do first: a digital multimeter, 10mm/13mm sockets, Torx T30/T40 drivers, and a flashlight. Check inline fuses (10–30A range depending on vehicle harness), verify 12V presence at the motor connector when the step is commanded, and confirm that wiring harness connectors are free of corrosion and fully seated.

Warranty, returns and common timelines

Warranty coverage and RMA rules vary by region and by whether the product was OEM accessory or aftermarket-installed. Generally, Amp Research documents coverage for manufacturing defects and will replace failed components after inspection; however, coverage for physical damage, misuse, or improper installation is typically excluded. Have your proof of purchase ready — without it, you may be asked to work through the installing dealer or to pay for replacement parts.

Typical operational timelines to expect: initial email/phone triage within 1–3 business days, RMA authorization within 3–7 business days if covered, and replacement shipping 3–10 business days depending on stock and location. Expedited shipping or next-day service may be available for an additional charge. If an installer (dealer) is involved, scheduling installation or swap-out can add 3–14 days to the overall resolution time.

Common faults and step-by-step troubleshooting

Most customer-service interactions are for a small set of repeatable issues: step not deploying, step stuck in down/up position, noisy motor/gear, intermittent operation, or visible physical damage. Before escalating, perform systematic checks: confirm vehicle battery is above 12.2V, check the vehicle-side fuse and any in-line fuses related to the Amp unit, test the motor power wire with a multimeter for 12V when the step is commanded, and inspect connector pins for bent or corroded contacts.

• Symptom → Likely quick test & fix:
  

  • Step will not deploy at all: check fuse, voltage at control module, and that the trigger (door logic) is wired correctly. If 12V present and still dead, photograph serial label and submit for RMA.
  • Step intermittently works: check harness routing for chafing, install zip-ties to prevent movement, and verify ground connection quality (clean bare metal contact). Intermittent faults often trace to wiring stress at hinge points.
  • Noisy or slow motor: confirm battery voltage under load (>11.5V), check for foreign debris in gear housing, and listen for stripped gear click. Some motors are replaceable modules that retail in kit form — expect part cost ranges provided below.

Replacement parts, costs and installation considerations

Replacement parts for power-step systems vary from small hardware items (~$5–$25) to full motor assemblies and control modules ($200–$800+ depending on the model and vehicle-specific kit). Complete replacement kits for a single vehicle run between approximately $700 and $1,300 MSRP in the aftermarket; prices change with vehicle fitment and finish (e.g., polished vs textured). If the product is under warranty, eligible parts may be shipped at no charge after RMA approval.

When ordering parts, use the Amp Research part number from diagrams on the website or the printed parts list included in the original kit. If you’re not comfortable performing the swap, use an authorized installer — improper installation can void warranties. Authorized dealers and specialty installers can be located via the Amp Research dealer locator on amp-research.com/contact or via the support portal.

Escalation, best practices and record-keeping

If a first-line support agent cannot resolve your issue, ask for escalation to a technical specialist and obtain an RMA number for any returns. Keep a single email thread or ticket and archive all communications, photos, videos and shipping receipts — these speed dispute resolution and warranty validation. If a dealer was used for installation, obtain a signed installer work order showing date and scope; many warranty decisions hinge on documented professional installation.

Final practical tips: take time-stamped videos (smartphone), label connectors with tape before disconnecting to avoid wiring errors, and keep replacement hardware organized (take reference photos of mounting points). Confirm shipping insurance for expensive replacement parts and note tracking numbers. For region-specific policies, always verify current contact and warranty details directly on amp-research.com/support or the contact page before making decisions.

How do I contact AMP for a claim?

You can lodge your claim online using our online claims form.

1. Call: 1300 373 654. Mon-Fri 8.30am-5pm (Sydney time)
2. Write: AMP Claims, PO Box 6346, Wetherill Park NSW 1851.
3. Email: [email protected] in a new tab.

What is the phone number for PowerStep customer service?

If you purchased the item directly from PowerStep.com, please contact customer service at 1-888-237-3668.

Did AMP Research get bought out?

AMP Research Acquired by Lund International October 4, 2013-Lund International Holding Company, a portfolio company of Highlander Partners, L.P., today announced it has acquired all of the operating assets of AMP Research.

What is the warranty on AMP Research boards?

AMP Research offers a limited 3 year/36,000 mile warranty on AMP Research BedStep & BedXTender models, and a 5 year/60,000 mile warranty on AMP Research PowerStep models. Both warranties are limited to the original consumer of the AMP Research branded product.

How do I contact AMP Research customer service?

For additional Technical Support call AMP Research at 888-983-2204.

Does AMP Research have a website?

The step that is there when you want it and gone when you don’t! https://www.amp-research.com/