Amoco customer service — expert guide for resolving station and transaction issues

Background and where Amoco customer service fits in

Amoco, historically an American oil brand absorbed into British Petroleum (BP) during the high-profile merger in 1998, now operates as a retail brand within the BP family in the United States. That corporate relationship matters for customer-service workflows: many Amoco outlets use BP point-of-sale systems, loyalty platforms, and corporate escalation channels. For practical purposes, corporate-level issues are routed through BP’s customer-service infrastructure while site-level concerns are handled by the individual station owner/operator.

Knowing this structure helps prioritize action. If you have a pump malfunction, short-fill or a receipt dispute, immediate, local resolution at the station is typically fastest. For billing disputes, fuel-quality claims, or systemic issues affecting multiple sites, escalation to BP/Amoco corporate channels or external regulators is the correct next step.

Primary contact channels and documentation you must collect

Start at the pump: always keep and photograph the receipt immediately. Critical data to capture are the station address, pump number, date and time (to the minute), transaction ID or authorization code printed on the receipt, payment method (last four digits of the card), fuel grade, and the total gallons. These data points are what station managers and corporate teams need to trace POS logs and surveillance footage.

If local resolution fails, visit BP’s U.S. customer pages first at bp.com (navigate to “Contact us” / “Retail” sections) to locate regional contact forms. For credit-card billing errors, note that federal billing protections typically require you to start disputes with your card issuer within 60 days of the statement containing the error; keep all receipts and transaction records for at least 90 days to support chargebacks or corporate reviews.

Actionable steps for the most common problems

Wrong charge or duplicate authorization: return to the station with the receipt and ask to see the manager. If the manager cannot resolve it immediately, request the station’s POS transaction reference and the manager’s name. Then file a dispute with your card issuer (provide the station reference and receipt photo) and submit an online complaint to BP’s retail support through bp.com/en_us/united-states.html under “Contact Customer Support.”

Pump malfunction or under-dispense: do not drive away. Note the pump number, take photos of the pump screen and your vehicle at the pump, and retain the printed receipt. Many stations will issue an immediate refund from the till; if they refuse, escalate with the station owner’s contact (often posted on the storefront) and then to corporate with the documentation listed above.

Packed checklist — immediate steps to resolve a station-level issue

• Document: photo of receipt, pump screen, car at pump, and storefront (include posted license/owner signs).
• Record: exact date/time, pump number, transaction ID, payment method last 4 digits, fuel grade, and gallons shown.
• Ask: request manager/owner name and on-site phone; request an immediate till refund if fault is obvious.
• Escalate: file a formal report to BP retail via bp.com and keep the confirmation number; open a card dispute within 60 days if applicable.

Loyalty programs, fuel cards and digital channels

Many Amoco stations participate in BP’s digital and fleet services—BPme, BP business fuel cards, and third-party fleet solutions. If your question concerns points, digital coupons, or a mobile-app transaction, first verify your account by logging into the app or online portal where transaction histories and e‑receipts are stored. Document the app transaction ID and server timestamp if available; this accelerates backend reconciliation.

For fleet and commercial-card issues (including monthly invoicing or bulk fueling discrepancies), use the dedicated fleet-customer channels on bp.com or the contact provided on your commercial agreement. These channels are staffed by specialized teams that can access consolidated invoices, pump-level telemetry and detailed reconciliation reports used for high-volume disputes.

When and how to escalate outside the company

If corporate support does not resolve safety, environmental, or financial harm, escalate to external regulators. For safety or environmental spills, call your state environmental agency and, in urgent cases, 911. For unresolved billing or consumer-transaction disputes, file a complaint with the Federal Trade Commission (ftc.gov) and your state attorney general’s consumer protection division. The Better Business Bureau (bbb.org) also accepts complaints and often helps mediate local retail disputes.

Always include a concise timeline and the evidentiary items listed above when escalating: receipt/photo package, station address, manager name, POS transaction reference, and any corporate correspondence reference numbers. This package improves the odds of a fast, favorable outcome—regulators and payment processors rely on the same standard data points to adjudicate claims.