Amigo customer service number — how to find it, use it and escalate effectively

Where to find Amigo’s official customer service number and what to expect

The single most reliable place to find Amigo’s current customer service telephone number is the company’s official contact page at https://www.amigoloans.co.uk/contact. Because telephone numbers, seasonal opening hours and specific lines (for new applications, existing customers, complaints and business enquiries) can change, always confirm the number on that web page immediately before you call. Using the site avoids mis‑dials and reduces the risk of using third‑party numbers that can be out of date.

When you call, expect the company to ask for personal identifiers: your full name, date of birth, the loan reference or account number, the guarantor’s name (if relevant) and the last four digits of the bank account used for repayments. Ask the agent at the start of the call for their name and a call or reference ID; this makes later follow up and complaints significantly easier. If the line offered is a non‑geographic 08xx number, verify call charges with your phone operator before calling (03 numbers are charged at standard geographic rates and are usually included in inclusive minutes).

What to prepare before calling Amigo (documents, timeline and data)

Being organised reduces average call time and improves outcomes. Have these items ready before you call: the loan agreement (or a photograph/scan of it), a statement showing recent repayments, the dates and amounts of disputed transactions (if any), bank statements covering the relevant months, and written evidence of any prior correspondence with Amigo. If you are making a complaint about affordability or mis‑selling, note the date you first applied, the date the loan started, the monthly repayment amount and the total cost of credit as shown on the original agreement.

Below is a compact checklist to print or screenshot and use during the call. Each item materially speeds up resolution and helps the agent locate your file more quickly.

• Loan reference/account number (8–12 digits typically), full name and date of birth.
• Exact repayment amounts, dates of payments in dispute, and the bank account used (sort code and last 4 digits).
• Copies/photos of the signed agreement, any guarantor documents, and email/text correspondence (with timestamps).
• Desired outcome statement (refund, reduced balance, payment plan) written in one clear sentence.
• Note-taking device and the time/date to record agent name and call reference number.

Complaint handling: timescales, evidence and escalation to the Financial Ombudsman

If your phone call does not resolve your issue, request that your issue be recorded as a formal complaint. Under UK complaints best practice and the Financial Conduct Authority (FCA) DISP rules, firms should acknowledge complaints promptly and provide a final response within 8 weeks. You should receive a complaint reference and an acknowledgement — in many cases within 3 working days — and a clear timeline for action. If you don’t get an acknowledgement, follow up in writing and keep copies of everything.

If Amigo’s final response is unsatisfactory or you haven’t received a final response after 8 weeks, you can refer the matter to the Financial Ombudsman Service (FOS). Key FOS contact channels to use are: phone 0800 023 4567 (freephone) or 0300 123 9123, and online at https://www.financial-ombudsman.org.uk. You will normally have up to 6 months from the date of the firm’s final response to refer a complaint to the FOS, so note dates carefully. When you escalate, include your original complaint reference, copies of evidence and a concise chronology (dates, actions, responses) — that materially improves the speed of adjudication.

Alternative contact methods, accessibility and call charges

Phone is often the fastest route to immediate account actions (repayment rearrangement, temporary pauses), but Amigo typically offers other channels: secure online messaging via your customer portal, an email contact form, and postal complaints for certified delivery. If you have hearing or speech impairments, ask the website contact page whether text relay or SMS options are available; many firms provide textphone or Relay UK compatibility on request. Using written channels creates a paper trail that’s useful for formal complaints and FOS evidence.

Be mindful of call costs: 0800 and 03 numbers are treated differently by UK telecoms rules. 0800 calls are free from UK landlines and mobiles; 03 numbers are charged at the same rate as 01/02 geographic numbers and are usually included in inclusive minutes. If an advertised customer line is a premium 09 or 084 number, consider requesting a non‑premium alternative (email or customer portal) because those lines carry higher per‑minute charges.

Practical call scripts, tips and what to request during the call

Use short, clear scripts. For general enquiries: “Hello, my name is [Full name], my account number is [xxxxxxx]. I’m calling about [repayment date/change/refund]. Can you confirm your name and a call reference number and tell me what you will do next?” For complaints: “I’m raising a formal complaint about [mis‑selling/affordability/administration]. Please record this as a complaint and give me the complaint reference number, the expected response timeframe and the name of the complaints handler.” Request that the agent confirms the next steps in writing (email or secure message) and ask for call recordings or notes to be attached to the file.

Always close by confirming the next action and timeline, and ask for a complaint or call reference. If you need to escalate, ask for the complaints team manager’s name. If a solution is offered, request the exact terms in writing (dates, amounts, and whether any agreement will be recorded on credit files). Keep all emails and notes for at least 12 months — many disputes require evidence over long timelines.

• Amigo official contact page: https://www.amigoloans.co.uk/contact — always verify the phone number here before calling.
• Financial Ombudsman Service: 0800 023 4567 (free) or 0300 123 9123 — website https://www.financial-ombudsman.org.uk.
• Citizens Advice (general consumer guidance): https://www.citizensadvice.org.uk — use for pre‑complaint guidance and template letters.

Where can I pay my amigo’s Energy bill?

Amigo Energy Bill Pay
To pay your Amigo Energy bill, you have several options. In Person: You can pay your Amigo Energy bill in person at over 800 locations, including DolEx, MoneyGram Express, CheckFree and BARRI.

Where can I pay my service electric bill?

Online Bill Payment
You can pay your bill online each month using My Account. Simply login and select the “Pay My Bill” option in the menu. You can use a credit or debit card, OR an electronic funds transfer (EFT) from your bank, and schedule your payment for a future date.

Where can I pay my contact energy bill?

To pay over the phone with your credit/debit card (fees apply), call us on 0800 224 424. For LPG payments, please call 0800 762 542. You may pay your bill over the counter at NZ Post by cash or Eftpos.

Who is Amigo Energy owned by?

Just Energy
Amigo Energy is a subsidiary of Just Energy, a multinational energy marketing conglomerate with over 1.8 million active customers across North America.

Is We Energies 24 hour customer service?

Business customers: 800-714-7777 • Weekdays, 8 a.m. to 5 p.m. Messages: Read messages about your account, including changes to rates and programs. Account summary: Compare this month’s summary to the previous month and year.

Is Amigo Energy a good company?

Amigo Energy Rating and Review Summary. There are 204 total reviews for Amigo Energy, with an average rating of 2.0/5.