Ameris customer service number — where to find it and how to use it safely

Overview: why the correct Ameris customer service number matters

When you need account support, a card replacement, fraud resolution, or to dispute a transaction, calling the correct Ameris customer service number is essential to protect your funds and personal data. Using an incorrect or spoofed number risks exposing account details or delaying time‑sensitive actions such as stopping a payment or cancelling a card. The goal is to contact an authenticated Ameris representative via channels the bank controls.

Ameris’s official online presence is the best starting point: the company publishes secure contact details and branch phone numbers on its website. For quick access, use the bank’s contact and branch-locator pages so you’re calling a verified number rather than an untrusted source. The official corporate web domain is https://www.amerisbank.com; use only numbers shown there or on your physical account statements and the back of your debit/credit card.

Official channels and what each is best for

Website contact pages: The contact-us section of the Ameris site lists general customer service, lost/stolen card procedures, and branch phone numbers. If you need to find the phone number for a specific branch, use the site’s Locations or Branch Locator function; this returns local branch phone numbers and hours. The website also points to secure messaging options within the Ameris mobile app and online banking portal — these channels preserve a record of the exchange and are appropriate for account-specific inquiries that aren’t urgent.

Phone vs. in-person vs. secure message: For urgent matters (card fraud, unauthorized ACH or wire), calling immediately is usually fastest. For non-urgent administrative requests (address change, statements), secure messages in online banking or visiting a branch can be safer and provide written proof. Social media accounts can provide status updates but should not be used to share account numbers, full SSNs, or card numbers.

How to locate and verify the correct Ameris customer service number

Before calling, verify the number using multiple trusted sources to avoid spoofed lines and scams. Cross-check the numeral on your bank statement, the back of your debit/credit card, and amerisbank.com. If you have the Ameris mobile app installed, the app’s Help or Contact area will show the official numbers that the bank expects you to use.

If you are directed to a number by a third party (email, text, social media DM), do not call it unless you can confirm that number on amerisbank.com or a printed bank document. Fraudsters commonly use urgent-sounding messages to get you to call counterfeit numbers; verifying via official channels prevents this.

• Steps to verify a customer service number: 1) Compare with the phone number printed on your Ameris debit/credit card; 2) Visit https://www.amerisbank.com and open Contact Us / Locations; 3) Check your monthly statement or the secure messages in the Ameris app; 4) If in doubt, visit a local branch address listed on the website and ask for the phone number in person. Always prefer HTTPS and the bank’s domain when viewing contact information online.

What to prepare before you call

Preparing correct authentication information speeds resolution and reduces hold time. Typical items to have available: account number, last 4 of your Social Security number, date of birth, recent transaction dates and amounts you want to discuss, and the physical card if the call concerns a card. Have any error messages, screenshots, or letter reference numbers handy if the issue arises from correspondence.

Be aware of what a bank representative will—and will not—ask over the phone. Legitimate Ameris agents will ask for account verification data, but they will never ask for your full online banking password or PIN. If an agent requests full PINs, one‑time passwords that you did not initiate, or to move funds to a different “safe” account, terminate the call and verify contact details through the official website.

• Checklist to have ready: account number or last 4 digits, date of birth, postal address on file, details of the transaction(s) in question (date, amount, merchant), card number only if requested and never via unsecured channels, and a photo ID if you plan to visit a branch.

Practical expectations: hours, wait times, fees, and escalation

Bank customer service hours and wait times vary by channel and season. Branch hours are commonly Monday–Friday with limited Saturday hours; phone support typically offers extended hours for card and fraud reporting. Expect longer wait times on Monday mornings and during the first three business days after the end of a month when billing and statements post. Peak events such as a local outage or a widely reported fraud wave can increase wait times significantly.

Ameris does not charge customers a per‑call fee to reach customer service from the United States, though standard long‑distance charges or mobile minutes may apply depending on your phone plan. If you need to escalate an unresolved issue, request a reference or ticket number, the name and employee ID of the representative, and a definitive timeframe for follow‑up. If internal escalation does not resolve the issue, the website lists procedures for formal complaints and provides guidance on obtaining regulatory assistance or filing disputes formally.

Sample call script and post-call checklist

Use a concise script to save time. Example opening: “Hello, my name is [Full Name], my account number ends in [1234], I’m calling about [unauthorized charge / card replacement / online banking access]. I can confirm my DOB is [MM/DD/YYYY] and the last 4 of my SSN is [1234]. Please provide the reference number for this call.” This establishes identity and the reason for the call immediately.

After the call, record the agent’s name, reference/ticket number, promised actions and deadlines. If the issue involves a disputed charge, confirm any provisional credit timelines and follow up in writing through the secure messaging center in the Ameris app or the secure contact form on amerisbank.com. Keeping a timestamped record improves your ability to escalate if promised actions are not completed within the stated period.

Does US Bank have 24 hour customer service?

Our customer service agents are ready to help you with all your banking needs. You can reach us 24-hours a day, 7 days a week at our general customer service line of 800-USBANKS (872-2657) | International Collect at 503-401-9991*.

Do banks have 24 hour customer service?

Customer service hours vary among banks, with many only offering the ability to speak with a representative during business hours. If you prefer wider access to customer service, you might want a bank that allows you to communicate with a live person anytime.

How do I talk to a customer at my bank?

Eye contact – Strong eye contact can establish trust and respect. Proper posture – Slouching can make your employees seem uninterested in your customers, while standing up straight has the opposite effect. Crossed arms – Crossed arms are often a signal of defensiveness. You want your bank to be warm and inviting.

How do I contact Ameris Bank customer service?

If you believe your personal information or account details have been compromised, contact Ameris Bank immediately by visiting a nearby Ameris Bank branch or calling us directly at 866-616-6020.

How do I dispute a transaction on Ameris Bank?

Suspicious Email/Possible Fraudulent Activity:
Contact Ameris Bank at 866-616-6020 and file a customer complaint with the FTC.

Does Ameris Bank offer 24 hour access?

Connect with your accounts at any hour of the day or night and take care of important matters whenever it’s most convenient to you with our online banking services.