Amerigroup Customer Service Telephone Number — Complete Practical Guide

Where to locate the correct Amerigroup customer service telephone number

The single most reliable place to find the exact Amerigroup customer service telephone number for your plan is your member ID card. That card lists a phone number specific to your product (Medicaid, Medicare Advantage, Marketplace, or commercial) and usually shows hours, a TTY line, and a website link. If you do not have the physical card, log in to your plan’s secure member portal at https://www.amerigroup.com and open the “Contact Us” or “Member Services” section; the portal displays the same state- and product-specific numbers used by agents.

Telephone numbers can vary by state and by line of business. Amerigroup operates multiple call centers with separate routing for: member services, providers, pharmacy, behavioral health, prior authorization, and appeals. Because of that complexity, relying on the number printed specifically for your plan avoids misrouted calls and saves time. If you must use a national resource, see the contact list below and always verify the number against your member materials before sharing personal information.

Common Amerigroup contact points and examples

Below are commonly used contact points you will encounter. These are typical and frequently published; however, phone numbers and hours change by state and product, so confirm on your member ID card or the plan website before calling.

• Amerigroup official website: https://www.amerigroup.com — primary portal for secure messaging, provider lookup, documents, and plan-specific phone numbers.
• Typical member services example (varies by plan): 1-800-600-4441 — used by many Amerigroup Medicaid and dual-eligible plans; always verify the exact number on your ID card.
• TTY for hearing/speech impaired: 711 — this is the standard federal relay used by Medicare and most Medicaid plans nationwide.
• Federal resource for Medicare-related questions: Medicare (CMS) 1-800-MEDICARE (1-800-633-4227) — useful if you have an Amerigroup Medicare Advantage question and need federal guidance.

When searching the web, prefer URLs that start with amerigroup.com or a verified state page (for example, “Amerigroup New Jersey” under the official domain). Avoid third-party aggregator sites for phone numbers; they often list outdated contact points.

Hours, language services and typical response expectations

Most Amerigroup member service lines operate Monday–Friday with extended weekday hours (commonly 8:00 a.m. to 8:00 p.m. local time), though plans often provide weekend hours or emergency routing depending on the product. Language services — live interpreters in 200+ languages — are typically available at no extra cost; request “Interpreter Services” as soon as you are connected. For hearing-impaired callers, request a TTY/711 connection.

Average live-answer wait times vary by season (open enrollment, COVID surges, hurricane seasons) and by center. In high-demand periods call volumes can push wait times to 15–30 minutes; outside peak times, many centers target sub-10-minute average waits and offer call-back options. If wait times are excessive, use secure portal messaging to create a written record — this route is often faster for benefit questions or document submission.

What to have ready before you call (high-value checklist)

• Member ID number (exactly as printed on card), full name and date of birth — primary identifiers the agent will use to pull your record.
• Claim numbers, dates of service, provider name and NPI/tax ID if your call concerns a claim or prior authorization.
• Any letters, EOBs (explanation of benefits), denial notices, or prior authorization request numbers — have photos or scans available to upload via the portal.
• Preferred language and best call-back number (include country/area code if calling from outside the U.S.).
• Document and note the agent’s name, time and date of the call, and the reference or confirmation number they provide — critical for escalations and appeals.

Having these items prepared reduces average handling time and avoids repeated calls. If you are calling for a provider issue (referrals, credentialing, appeals), include your provider NPI and tax ID — provider-service lines will not proceed without them.

Escalations, grievances, appeals and timelines

If you need to escalate a telephone interaction to a formal grievance or appeal, ask the customer service representative to confirm the correct mailing address or secure upload link for appeals. For Medicare Advantage members, CMS rules commonly require an initial decision on standard organization determinations within 14 calendar days and expedited requests within 72 hours; appeal and grievance windows are defined in your Evidence of Coverage (EOC). For Medicaid managed care, state contracts frequently mandate a 30-calendar-day standard appeal response and 72-hour expedited review, but timelines vary by state — always rely on your EOC and state Medicaid notice for exact deadlines.

When filing an appeal, include a clear statement of the action being appealed, copies of relevant medical records, and the date of the adverse action. Send appeals via certified mail or the plan’s secure portal; request a delivery receipt or confirmation number so you have proof of filing within deadline windows. If you are not satisfied with the plan’s final decision, instructions for external review (state Medicaid fair hearing or independent external review for commercial products) will be on the final adverse determination letter.

Practical tips to reduce call time andresolve issues faster

Use the Amerigroup secure member portal or mobile app for non-urgent tasks: benefit lookups, ID card requests, secure messaging, and document uploads. These channels create time-stamped records and often avoid telephone hold times. For prescription questions, have the RX number and pharmacy NPI ready and consider calling the pharmacy first — they can often confirm benefit rejects and call Amerigroup pharmacy prior authorization lines directly.

If you cannot get resolution through standard channels, request the supervisor’s name and the escalation unit’s direct line; note it on your documentation. For unresolved complaints involving denial of coverage for urgent care, inform the agent you are requesting an expedited review and ask for the statutory timeframe to be confirmed on the record. Finally, if you need federal help with Medicare issues, contact 1-800-MEDICARE (1-800-633-4227) or visit https://www.medicare.gov for authoritative guidance and next-step options.