American Freight Customer Service Phone Number — 24/7 Availability and Practical Guidance

Summary: Is There a 24/7 National Phone Line?

Short answer: American Freight does not maintain a widely advertised, national 24/7 customer service phone line the way some digital-only retailers do. Instead, American Freight’s support model centers on local store phone lines, online contact forms, and in-store service. That means round-the-clock live phone support is generally not available from one single national number.

Because support is routed through local stores and regional service partners, availability follows typical retail and local-service schedules. If you require truly 24/7 assistance (for example, urgent safety issues after a delivery), you will usually need to use the website contact form, email, or your local store phone and expect an answer during established business hours or via a callback.

How to Find the Correct Phone Number and Contact Page

Start at the official site: https://www.americanfreight.com. The site includes a Store Locator that lists every local store address, phone number, and store hours by ZIP code. Using the store page will give you the most accurate local phone number — for example, store pages list direct store lines that are staffed during that store’s posted hours.

If you prefer corporate channels, use the website’s “Contact Us” or “Customer Service” pages to submit a written inquiry. These online submissions are the official route for order questions, warranty claims, and complaints when a local store cannot resolve the issue. Expect an acknowledgement by email and a resolution timeline in the body of the auto-reply.

What to Have Ready Before Calling (make the call efficient)

• Order number and purchase date (example formats: 6–10 digits or an alphanumeric order ID), product SKU or model number, and the receipt amount. These are the single fastest way to locate an account and transaction.
• Delivery details: scheduled delivery date/time, driver name if provided, and photos of any damage or improper installation. Attach digital photos to an online claim or have them ready to send when asked.
• Payment information: last 4 digits of the card used, the billing ZIP code, and the store location where you completed the transaction. This speeds verification and prevents repeated identity checks.

Having these items ready reduces average handling time substantially — experienced agents can resolve many issues within 10–20 minutes when order and payment details are available at the outset.

Channels, Response Times, and What to Expect

• Local store phone: staffed during store hours (check the store page). Best for same-day pickup, local delivery updates, or to change in-store pickup appointments.
• Website contact form / email: typical response windows are 24–72 hours. Use for warranty claims, return authorizations, and escalations if the store cannot resolve your case.
• Delivery and installation issues: many delivery problems must be reported within 24–72 hours of delivery to qualify for damage claims or re-delivery under typical retailer policies.

If an issue is time-sensitive, call the local store first and escalate to corporate via the website if you do not receive a timely resolution. Document every interaction with date/time, agent name, and ticket/reference number so escalations can be handled quickly.

Escalation Paths, Consumer Rights, and Alternative Remedies

If a local store or online support does not resolve your problem, escalate by requesting a written case number and the name of the supervisor. If a promised callback does not arrive within the stated window, follow up by resubmitting the web form and noting the previous case number in your message.

As a consumer, you also have external remedies: filing a complaint with the Better Business Bureau (BBB), contacting your credit card company for a dispute if you have not received goods or services (note many issuers require disputes within 60–120 days of the charge), or using state consumer protection agencies. Social channels (Facebook Messenger, X) sometimes speed visibility, but always back social posts with the private case number.

Practical Example: Typical Delivery and Fee Expectations

American Freight and similar national furniture retailers commonly offer several delivery tiers: curbside delivery (lowest cost), threshold/room-of-choice delivery (mid-tier), and white-glove service with setup and removal of old items (premium). Typical advertised delivery fees in this retail category range roughly from $49 for basic curbside up to $150–$250 for white-glove, depending on distance and the size of the order — verify the exact fee on the store checkout page prior to purchase.

For warranty and returns, standard policies often require reporting defects within a fixed window (commonly 30–90 days for visible defects; manufacturer warranties vary and can be 1–10 years depending on the product). Always document dates, take photos, and keep packaging until the claim is closed.

Why is American Freight shutting down?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview American Freight went out of business because its parent company, Franchise Group Inc., filed for Chapter 11 bankruptcy in November 2024, citing the negative impact of sustained inflation and macroeconomic challenges on the large durable goods sector. As part of the bankruptcy proceedings, Franchise Group decided to wind down and close all 328 of American Freight’s nationwide locations while restructuring its balance sheet and focusing on its other, more profitable brands.  Key Reasons for the Closure

• Parent Company Bankruptcy: Franchise Group Inc., the owner of American Freight, filed for Chapter 11 bankruptcy as a way to restructure its debt and finances. 
• Economic Headwinds: The company cited “sustained inflation and macroeconomic challenges” affecting the large durable goods sector (which includes furniture and appliances) as a primary reason for American Freight’s closure. 
• Strategic Focus: Franchise Group decided to shutter American Freight to focus its resources on its other brands, such as Pet Supplies Plus and The Vitamin Shoppe, which they viewed as having stronger prospects. 
• Financial Strain: American Freight had been struggling financially, and the bankruptcy was a way to reduce debt and stabilize the parent company. 

The Aftermath

• Going-Out-of-Business Sales: . Opens in new tabAll 328 American Freight stores nationwide held clearance sales, managed by Hilco Consumer-Retail, to sell off all remaining inventory. 
• Restructuring of Other Businesses: . Opens in new tabThe Chapter 11 filing was a strategic move to ensure the continued success of Franchise Group’s other, more profitable ventures. 
• Partial Sale: . Opens in new tabIn January 2025, a judge approved the sale of a limited number of American Freight stores and one distribution center to AF Newco I LLC, allowing for some continuity of operations. 

AI responses may include mistakes. Learn moreAmerican Freight to close all 328 stores: ‘Everything is on sale’Nov 7, 2024 — The closures are part of Chapter 11 bankruptcy proceedings by parent company Franchise Group Inc. Franchise Group Inc. USA TodayAmerican Freight closing all stores amid parent company’s bankruptcy …Nov 8, 2024 — Furniture and appliance retailer American Freight is closing all stores nationwide as part of Chapter 11 bankruptcy pro…Fox Business(function(){
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Does American Freight still exist?

American Freight, a discount furniture and appliance retailer with more than 328 locations across 41 states, including California, is permanently closing all of its stores as its parent company navigates bankruptcy.

Is American Freight a reliable company?

American Freight has an average rating of 2.5 from 2222 reviews. The rating indicates that most customers are generally dissatisfied. The official website is americanfreight.com. American Freight is popular for Furniture Stores, Mattresses, Shopping, Home & Garden, Appliances.

What is the phone number for American Freight furniture Warranty?

(800) 454-7124
After the Manufacturer Warranty Period with Protection Plan Purchased. For products purchased on or after 10/24/21 for which you purchased a Protection Plan, contact Assurant Customer Service at (800) 454-7124 or www.MyAFclaims.com to schedule service or repair.

Does booking.com have a 24 hour customer service phone number?

We’re available 24 hours a day. Contact our agents about your booking, and we’ll reply as soon as possible. For anything urgent, you can call us 24/7 at a local or international phone number.

How to check if a freight company is legit?

Registration and Licensing Check
Federal law requires that anyone assisting in the transportation of goods in exchange for compensation hold a valid license. A quick check of the broker’s information can be completed on the FMCSA website.