Allen + Roth customer service number — definitive guide

Who handles Allen + Roth customer service

Allen + Roth is a private-label home products brand sold exclusively through Lowe’s. Because it is a house brand, the primary customer service channel for Allen + Roth products is Lowe’s Customer Support — not a separate third‑party manufacturer hotline in most cases. For general product questions, returns, refunds, and warranty processing you should contact Lowe’s customer service directly.

Key corporate contact details you may need right away: Lowe’s Customer Support phone is 1-800-445-6937 and Lowe’s corporate headquarters is 1000 Lowe’s Blvd, Mooresville, NC 28117 (main switchboard: 1-704-758-1000). Lowe’s main website and product pages are at https://www.lowes.com; use https://www.lowes.com/store/ to find your nearest store and store number, which speeds up in-store or local escalation.

Primary phone numbers, web routes, and social channels

Most Allen + Roth issues should start with these official channels so you have an auditable record and the ability to escalate if needed:

• Lowe’s Customer Support (orders, returns, refunds, defective products): 1-800-445-6937 — keep your order number or receipt ready.
• Lowe’s corporate switchboard (escalation to headquarters): 1-704-758-1000 — use when store-level or support rep-level resolution is unsuccessful.
• Online support and product pages: https://www.lowes.com — sign in to MyLowe’s to view orders, track returns, and start warranty claims.
• Store locator (for in-person returns/exchanges): https://www.lowes.com/store/ — present the product, original packaging, receipt, and photo ID for fastest service.

For social outreach, Lowe’s actively monitors @Lowes on Twitter and has customer support presence on Facebook; social messages often generate a reply within 24–48 hours. Use social only after you have the order or SKU details — public outreach speeds attention but rarely replaces documentation required for refunds or warranty coverage.

What to have ready when you call (save time)

When you call 1-800-445-6937 about an Allen + Roth item, prepare the following items to reduce hold time and speed resolution: order number or receipt, SKU or model number (found on the product page or box), purchase date, store number (if bought in-store), a photo of the defect/damage, and your preferred resolution (refund, exchange, replacement part). Without these, representatives will often ask you to return to the store or wait for follow-up emails.

• Order number or sales receipt (required for refunds) — digital receipts in MyLowe’s are acceptable.
• Product SKU/model and photos (clear close-ups of defects, serial numbers if present).
• Preferred outcome (refund, exchange, replacement part, or repair) and method of payment used (refunds go back to the original payment method, typically visible within 3–5 business days after the return is processed).

Warranty, returns and timeline expectations

Allen + Roth product warranties vary by category (lighting, plumbing, rugs, cabinetry hardware, etc.). Because warranties are administered through Lowe’s for the Allen + Roth brand, the fastest route is initiating a claim through Lowe’s customer service or visiting the store returns desk with proof of purchase. If the item is defective, Lowe’s commonly offers an exchange or refund; warranty replacements may take longer if parts or unique fixtures are required.

Expect these practical timelines: in-store returns are often resolved immediately; online return authorizations and refunds generally post to your account within 3–5 business days after Lowe’s receives the returned item. For warranty replacements or manufacturer parts requests, allow 7–21 business days because parts sourcing and shipping can add time. Note that response times can be seasonal — peak home-improvement periods (spring and fall) can add several days to the above estimates.

Escalation and dispute options

If initial customer service does not resolve your issue, escalate to Lowe’s corporate line (1-704-758-1000) and reference the support ticket number or in-store transaction ID. Keep all written correspondence and photos and request a case number for any follow-up. If you purchased with a credit card and cannot reach a satisfactory resolution within 30–60 days, contact your card issuer for a chargeback as a last resort — card networks typically require documentation showing attempted resolution with the merchant.

For persistent disputes you can also file a complaint with consumer protection agencies (state Attorney General or Better Business Bureau). Before escalating externally, document the chronology of calls (date, time, rep name or ID, and exact outcomes) — this materially increases the likelihood of a fast corporate response.