Allen + Roth customer service telephone number — complete guide

Who handles Allen + Roth customer service and the main phone numbers

Allen + Roth is a private-label home products brand sold exclusively through Lowe’s. That means there is no separate consumer-call center for “Allen + Roth” products — customer service, warranty intake, returns and installation coordination are handled through Lowe’s channels. The primary Lowe’s Guest Services telephone number is 1-800-445-6937 (1-800-4-LOWES). For corporate-level inquiries you can call Lowe’s headquarters at 704-758-1000; the corporate mailing address is 1000 Lowe’s Blvd, Mooresville, NC 28117.

For online lookup, order management and product pages (SKU, model number, warranty documents) use https://www.lowes.com — the store-locator is https://www.lowes.com/Stores. When you call 1-800-445-6937, agents can look up Allen + Roth product pages, initiate returns or exchanges, submit delivery damage claims and open warranty investigations with the manufacturer/laboratory on your behalf.

What to prepare before you call

Preparing the right information cuts handling time dramatically. Before you call, gather: the Lowe’s order number or in-store receipt date, the product SKU or model number (found on the Lowe’s product page and typically printed on the product tag or box), photos of the item and packaging, and the delivery tracking number if applicable. If the product has a serial number (appliances, some lighting fixtures), record that as well; warranty teams often require serials to validate coverage.

• Essential items: Lowe’s order number or receipt date, SKU/model number, photos (damage/finish/installation point), serial number (if present), payment method used, and your shipping/street address.
• Optional but helpful: screenshots of the product page showing SKU and price, measurements, and any correspondence (emails or chat transcripts) previously exchanged with Lowe’s.
• Timing note: make damage or missing-item reports as soon as possible — ideally within 48–72 hours of delivery — to preserve options for replacement or refund.

Keep these documents ready on your phone or printed out before dialing. When you reach an agent, ask for the representative’s name and a reference or incident number; that number is essential if you need to escalate to store management or Lowe’s corporate later.

Common issues, expected outcomes and timelines

Returns and refunds: Lowe’s standard return window is typically 90 days for most purchases, but exceptions exist (major appliances and custom items may have different windows). Refunds to credit/debit cards commonly post within 3–5 business days after Lowe’s processes the return; gift card refunds may post immediately as a new Lowe’s gift card. If an order was delivered damaged, agents will usually open a damage claim and either schedule a replacement delivery or authorize a return pickup and refund depending on part availability.

Warranty and replacement parts: Allen + Roth warranty terms vary by product category and model; the specific limited-warranty length and filing instructions are listed on the product page and on the document that arrives with the product. For parts or repairs, Lowe’s can place special-order parts or escalate the claim to the manufacturer’s warranty team. Typical lead times for replacement parts are 7–21 calendar days depending on supplier stock and shipping method; expedited options may be available for an additional fee.

How to escalate, alternative contact channels and a sample call script

If the initial phone contact does not resolve your issue, the next steps are: 1) request escalation to a store manager (if the purchase was in-store), 2) request a reference number and note the agent ID, and 3) contact Lowe’s corporate number (704-758-1000) or use the online Help center for written documentation. Lowe’s online Help (https://www.lowes.com/help) includes live chat, “contact us” forms and links to schedule in-home services and professional installation for eligible Allen + Roth products.

• Quick-reference numbers and links: Lowe’s Guest Services 1-800-445-6937; Corporate HQ 704-758-1000; Website/Store locator https://www.lowes.com; Online help https://www.lowes.com/help.

Sample script: “Hello, my name is [Your Name]. I bought an Allen + Roth [product description] on [date], order # [#####]. The SKU is [#####]. On delivery I found [describe damage or issue]. I have photos and the receipt. I’d like a replacement or refund — can you open a damage claim and give me a reference number?” Ask the agent to confirm the expected next steps and timeline (e.g., replacement shipment date, refund posting window) and request the agent’s name and ID number to add to your records.