All Pond Solutions — how to find and use their customer service number

Where to locate the official number

If you need the official All Pond Solutions customer service number, the single most reliable source is their company website: https://www.allpondsolutions.co.uk. Companies frequently change phone routing and hours, so the live Contact Us page or the site footer contains the up-to-date telephone contact. If you have an order confirmation email, invoice or delivery note from All Pond Solutions those documents almost always display the exact customer service phone number used for your purchase.

Other high-trust places to confirm the number are the retailer’s Google Business profile, their verified social media accounts (Facebook/Instagram/Twitter), and any listing on industry directories you’ve used. Avoid unverified third‑party sites that aggregate numbers; always cross-check one source that you control (order email or the official website) before calling.

Alternative contact channels and typical response patterns

All Pond Solutions typically provides more than one way to get support: telephone for urgent issues, email for documented queries, and website contact forms or live chat for general and pre-sales questions. For non-urgent issues (returns, technical specs, order modifications) email or the site contact form often yields the most reliable documented trail; for urgent pump failures or delivery problems choose the phone option shown on the site.

Response times vary by channel: many pond-supply retailers aim to answer calls within one to five minutes during business hours and respond to emails within 24–72 hours. Expect slower replies on weekends and bank holidays. If you start with email and need escalation, reference the email timestamp when you call so the agent can locate your case quickly.

What to prepare before you call

Being prepared drastically reduces call time and speeds resolution. Have the following information available and displayed in front of you when you phone: order number, date of purchase, exact product model or SKU, any serial numbers, photos of the issue (if technical), the delivery address used, and the payment method (last four digits only). If you paid by card or PayPal, note the transaction date and amount; that helps when discussing refunds or chargebacks.

• Order reference and date, product SKU/serial number, and photos of damage or fault.
• Delivery tracking number and courier name (if applicable), and the billing name on the order.
• Preferred resolution (replacement, refund, spare part, technical troubleshooting) and a backup option if the primary choice is not available.

Common issues, likely outcomes and typical timelines

Common contacts for pond retailers include: product compatibility questions, pump or filter failures, missing/damaged items on delivery, and warranty claims. For simple replacements of in-stock items, many suppliers can commit to dispatch within 1–3 working days. For warranty repairs or parts that must be sourced from manufacturers, expect turnaround of 7–21 working days depending on stock and shipping origin.

Refunds typically process after the returned item is received and inspected; online retailers commonly refund within 3–14 working days back to the original payment method. If you need a rapid replacement, ask the support agent about expedited shipping costs and the option to be charged separately for express dispatch while the return is processed.

If you can’t reach them: escalation and consumer options

If repeated calls and emails get no response, escalate methodically: 1) use the website live chat or social media direct message (public posts prompt faster action), 2) reply to your order confirmation email asking for escalation, and 3) request to speak to a manager during a call. Keep detailed notes: dates, times, names of agents and summaries of each interaction — this record is critical if you later need to take formal action.

For unresolved purchase disputes in the UK, you can use the payment provider’s dispute process (bank/credit card or PayPal) or contact Citizens Advice and Trading Standards for guidance. For formal legal claims, the small claims court is an option; consult local consumer-advice services for current thresholds and process steps rather than relying on courtroom assumptions.

Sample phone script and practical tips

Below is a compact script you can use when you dial the customer service number listed on the All Pond Solutions website. Keep statements short, factual and reference your evidence (order email, photos) quickly. If the agent asks for time to investigate, get a clear promise of when they will call you back and the callback number to expect.

• Hello, my name is [Your Name]. My order number is [ORDER#]. I purchased [PRODUCT NAME, SKU] on 24.09.2025. The issue is [brief description]. I can send photos to this email: [your email]. What immediate options do you have — replacement, spare part, or refund?
• If the agent cannot resolve immediately: Please confirm the next steps and the exact date/time I should expect an update. May I have your name and a reference number for this call?

Where are all pond solutions based?

Another major scaling-up of work-space with a move to the business’s current home, a 23,000 sq. ft. office and warehouse facility in Uxbridge, West London.

How to get rid of ponds on property?

To remove a pond, start by removing any fish or plants in the pond. Next, you’ll use a pump to drain the water. Some ponds may have a concrete base, which you’ll need to remove with a jackhammer. Then, you can remove the pool liner.

How do I contact all pond solutions?

Our Sales Line is open Monday to Friday, 10:00 – 16:00. Call us on 01895 813 000 to place your order. We accept all major credit cards via our secure payment system, the same as used online.

What is the warranty on all pond solutions?

Your aquarium and any lighting supplied are guaranteed for defective parts and workmanship for a period of one year from the date of purchase. This guarantee is valid with proof of purchase only.

What company owns ponds?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Pond’s is currently owned by the multinational consumer goods company Unilever. Unilever acquired Pond’s in 1986, when it was part of Chesebrough-Ponds.  Here’s a brief history:

• Pond’s was founded by pharmacist Theren T. Pond in the late 1800s. 
• The brand was acquired by Chesebrough Manufacturing Company in 1914. 
• In 1955, Chesebrough merged with Pond’s to become “Chesebrough-Pond’s Inc.”. 
• Unilever bought Chesebrough-Pond’s Inc. in December 1986, which included the Pond’s brand. 

AI responses may include mistakes. Learn morePond’s – WikipediaThis article is about the cosmetics brand. For other uses, see Pond (disambiguation). Pond’s is an English brand of beauty and hea…WikipediaPOND’S SKIN INSTITUTE – UnileverPOND’S SKIN INSTITUTE | Unilever. Current page:POND’S SKIN INSTITUTE.Unilever(function(){
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How long does all pond solutions take to deliver?

Delivery Window: 08:00–18:00, Monday–Friday. Place orders by 3 pm for same-day dispatch. Weekend Deliveries: Must be ordered by 1 pm Friday. Express 24-hour delivery applies to business days only unless upgraded with a surcharge.