All My Sons — Customer Service: Expert Guide for Booking, Problems, and Claims

Overview of All My Sons customer service model

All My Sons Moving & Storage operates as a national franchise network; corporate information and local franchise contacts are published on their website (https://www.allmysons.com). Customer service is decentralized: most operational questions, estimates, and claim handling are managed by the local franchise that handles your move, while corporate provides brand-level support and franchise standards. Knowing that distinction reduces confusion when you need a status update, an invoice, or to escalate a dispute.

As with major household-goods carriers, response expectations are measurable: phone contact is typically immediate or same-business-day, email inquiries are commonly answered within 24 hours, and formal claim investigations usually take 30–90 days to conclude depending on complexity and whether repair/replacement quotes are required. These timelines align with industry norms and federal rules for interstate moves.

How to contact and what to prepare before you call

Use the online franchise locator at https://www.allmysons.com to identify the specific office handling your area; the site lists local phone numbers, addresses, and business hours. When calling, prepare to give the franchise: reservation number, bill of lading (BOL) number, full pickup and delivery addresses, requested move dates, and a concise inventory of high-value items (serial numbers, model names). Having this information shortens hold times and produces more accurate answers.

Before you call, compile a short dossier: photos of items you expect to move, original purchase receipts for items over $500, the written estimate you received, and any emails or text confirmations. If you are calling about an existing reservation, have the crew size and truck size listed on the quote available — these numbers determine hourly rate or weight-based charges and will be referenced in every conversation.

Booking, deposits, and estimate types

All My Sons franchises offer three common estimate types: non-binding estimates (most common), binding estimates, and binding-not-to-exceed. Non-binding estimates are calculated by time or weight and allow final charges to fluctuate; binding estimates fix the price if the inventory and move conditions match the original survey. Deposits typically range from 10% to 20% of the estimate or a minimum of $100–$300, depending on the franchise and the move’s size. Ask explicitly for the deposit percentage and any cancellation window (many franchises require 48–72 hours’ notice for a full refund of deposits).

For long-distance moves, expect pricing by weight and mileage. An average 1,000–1,500 mile, 3-bedroom long-distance move in 2024 commonly falls in the $3,500–$8,000 range depending on declared valuation and optional services; local moves are most often billed hourly, typically $100–$200 per hour for a two-person crew plus truck, with higher rates for weekends or holiday bookings.

Move-day operations and crew expectations

On move day, the lead mover should present a bill of lading (BOL) and an inventory or floor plan for loading. Expect the crew to confirm inventory counts and item condition before and after loading; sign only the sections you understand. Typical crew sizes are 2–4 movers for standard homes; larger or complex jobs will require more staff and a larger truck, which materially affects the hourly rate and total time on site.

Service-level extras such as stair carries, disassembly/reassembly, piano or gun safe moves, and long-carry distances will be itemized on the final invoice. For protection choices, the carrier will offer Released Value and Full Value Protection. Released Value is the federal default for interstate moves and limits liability to $0.60 per pound per article; Full Value Protection costs more (typically 1–3% of the declared value) but provides replacement or repair up to declared value. Ask for the precise insurance language before the move and note any existing homeowner’s policies that may cover transit.

Useful checklist before the movers arrive

• Printed written estimate and deposit receipt (showing amount and refund terms).
• Bill of lading template or prior BOL copy to compare on move day.
• Photos and serial/model numbers for electronics and high-value items; packing receipts for items you had packed professionally.
• Clear walkways, elevator reservations (if applicable), and parking permits to avoid time delays and surcharges.

Damage, loss, and the claims process

For interstate moves, federal regulations give you up to 9 months from delivery date to file a claim for loss or damage; file earlier to speed resolution. Prepare a formal claim packet that includes: dated photos of the damaged item, the BOL, original receipts or appraisals, repair estimates, and any relevant crew notes. Local franchise offices typically acknowledge claims within 7 business days and begin an investigation — expect a substantive response or settlement offer in 30–90 days depending on the complexity.

Disputes that cannot be resolved with the franchise can be escalated to corporate support and, for interstate moves, to the relevant state’s moving regulator or the Federal Motor Carrier Safety Administration (FMCSA). Keep all communication in writing when possible (email) and keep copies of voicemail timestamps. If you accept a settlement, obtain a written release that specifies the scope of payment and whether the carrier retains salvage rights.

Practical tips to get the best customer service outcome

Document everything. The single most effective tactic in customer-service interactions with moving companies is documentation: time-stamped photos, written inventories, and a paper trail of emails and texts. When you request a callback, ask for the representative’s name, title, and a target response time (e.g., “I will expect a reply from you by 5 pm the next business day”).

Check independent ratings before you book: look up the local franchise on Google Reviews, Yelp, and the Better Business Bureau (BBB) for patterns in service quality and resolution speed. If you need fast escalation, ask for a local manager or the corporate franchise relations contact listed on allmysons.com — having the reservation number and a concise timeline of events will materially improve the odds of a quick, fair resolution.