Afriex customer service number — where to find it and how to get fast resolution

Overview of Afriex support channels

Afriex is a digital remittance provider focused on transfers to and within Africa. Unlike legacy banks, many fintechs—including Afriex—prioritize in-app chat and an online support center over a single global toll-free telephone line. For most urgent queries (failed transfers, verification holds, chargebacks), the fastest path is the app chat or the official help center at https://afriex.com/support, which contains up-to-date contact options specific to your country and account type.

Because customer service availability and phone numbers can change by region, it is safest to retrieve the official, current phone number directly from Afriex’s authenticated channels (the mobile app, your transaction emails, or the support portal). This avoids scams and ensures you call a verified line; attackers commonly post fake “customer service numbers” on search results and social media.

Where to find the official customer service number and other verified contacts

To locate Afriex’s customer service number for your account, follow these verified routes: 1) Open the Afriex mobile app, tap Menu → Help/Support → Contact Us; 2) Log in to your Afriex account at https://afriex.com and open the Support Center; 3) Check the confirmation or receipt email for the specific transfer — those transactional emails often include the appropriate regional contact details. These are the only reliable places to find the correct phone number for your country or currency corridor.

If a phone number is displayed, copy it exactly and verify the country code and extension before calling. If you cannot access the app or email, use the web support portal (https://afriex.com/support) and open a support ticket; the support team will provide a phone callback option if phone support is available for your case. Avoid calling numbers found on search engines or third‑party aggregator sites unless they are explicitly linked from Afriex’s official site.

What to prepare before contacting Afriex

Having the right documentation and transaction details on hand reduces resolution time dramatically. Support teams typically ask for the transaction ID, sender and recipient names, transfer date, exact amount sent and currency, last four digits of the funding card or bank account, and screenshots of error messages or failed bank debits.

• Transaction ID or reference number (copy the full alphanumeric string from the app or receipt).
• Exact sender name, recipient name, payout country and payout method (bank, mobile wallet, cash pickup), transfer amount and currency, and the transfer date/time in UTC if available.
• Proof of payment: screenshot of bank/card statement line, payment confirmation, or confirmation email showing the debit.
• Government ID type and number if the issue is verification-related (e.g., passport, national ID, driver’s license), plus a selfie if requested for identity verification.
• Preferred contact method and best callback hours (include your time zone, e.g., UTC+1).

Providing these items in your initial message or on the phone call lets the support agent triage and escalate your case immediately, rather than asking for follow‑ups that delay resolution by days.

Common issues, expected timelines and typical costs

Common Afriex support requests include KYC verification holds, delayed or failed payouts, incorrect recipient details, card chargebacks, and fee disputes. Typical industry timelines you can expect: identity verification often completes within 24–72 hours if documents are clear; bank-dependent payout delays can add 1–5 business days; refunds to payment cards or bank accounts can take 5–15 business days depending on the issuing bank and payment rail.

Fees and limits are transaction-specific. As a rule of thumb for many US-to-Africa remittance corridors, providers charge either a flat fee (e.g., $0.99–$4.99) plus a FX margin or a percentage fee (0.5%–3%). Exchange rates and transfer limits (per transfer, daily and monthly) are shown in the app before you confirm the payment; take screenshots of that confirmation screen to support any fee disputes. Always confirm the displayed delivery estimate (minutes, hours, or days) in the app before sending.

How to escalate unresolved cases and consumer protections

If initial contact via in-app chat or email does not resolve your issue within the promised timeline, collect your full communication history (IDs, timestamps, ticket numbers) and request escalation to a supervisor. Ask the agent for an internal escalation/ticket number and an estimated SLA (service level agreement) for responses. Keep polite, factual records—agents escalate faster when you present concise, verifiable facts.

• Step 1: Request a ticket number and written escalation to “Special Investigations” or “Risk & Compliance” team.
• Step 2: If unresolved in the stated SLA, request a written summary of the investigation and an expected resolution date; keep copies of all correspondence.
• Step 3: If you remain unsatisfied after internal escalation, use consumer protection channels in your jurisdiction (for example, in the U.S. you may file a complaint with the Consumer Financial Protection Bureau) and consider contacting your card issuer to open a chargeback if funds were debited incorrectly.

Regulatory remedies vary by country and depend on whether Afriex is licensed in that jurisdiction. Always confirm Afriex’s legal entity and license details in your support conversation if you need to escalate to a regulator or file a formal complaint.

Practical sample messages and call script

For chat/email subject lines use: “URGENT: Transfer [REF12345678] not received — request escalation.” In the body begin with a one‑sentence summary (what happened, when, and the amount), then provide the transaction ID and the list of supporting documents you attached. Example: “On 2025-05-14 at 14:32 UTC I sent $250 USD to John Doe (M-Pesa KE) — transaction REF12345678. The app showed ‘completed’ but recipient has not received funds. Attached: payment receipt, screenshot of app confirmation, and bank statement line.”

On a phone call, open with your ticket/reference number and state your desired outcome (refund, re‑send, or escalation). Keep notes: agent name, time, ticket number, and promised next steps. If a phone number is required, request a callback window and ask the agent to confirm the official Afriex email or support URL for follow-up.

Can I use Afriex without verification?

Do I have to upload my ID? As part of the regulations in the countries where we operate, we are required by law to verify the identity of every Afriex user.

How to transfer instant money?

To send money to another cellphone number from your Instant Money Wallet you will:

1. Dial *120*2345#
2. Select ‘Send Money’ (Option 4)
3. You will then be prompted to enter your recipient’s cellphone number and the amount you would like to send.

Is Afriex available in the USA?

With Afriex you can send money from USA, UK, Canada, and Europe (France, Italy, Germany, Spain, Ireland, Netherlands, Romania, and Belgium) to Nigeria, Ghana, Cameroon, Ethiopia, Kenya, Uganda, Ivory Coast, Egypt, and Pakistan.

How do I contact Afriex customer service?

Contact Us

1. +1 (866) 627-5738.
2. +1(587) 856-0556.
3. +441917431786.

How do I transfer money from cash ISA to Tembo?

Typically, transferring a Cash ISA to a Tembo Cash ISA takes up to 14 working days. However, the process of your Cash ISA being switched from your current provider to us can take up to 30 days if there are delays. Rest assured, our team deal with our part of the process as quickly as possible.

What is the American Express customer service number?

Call us, toll-free in the U.S. at 1-800-528-2122 for Card replacement and other inquiries.