Aesop Customer Service — an expert operational guide
Contents
- 1 Aesop Customer Service — an expert operational guide
- 1.1 Overview and context
- 1.2 Contact channels and response expectations
- 1.3 Orders, shipping and returns — practical details
- 1.4 Samples, consultations and product advice
- 1.5 Escalation, quality issues and batch codes
- 1.5.1 Action checklist before contacting Aesop customer service
- 1.5.2 Final practical pointers
- 1.5.3 How do I contact Frontline customer service?
- 1.5.4 Why does Frontline no longer work?
- 1.5.5 What is the phone number for Aesop frontline?
- 1.5.6 How do you call Aesop?
- 1.5.7 Why isn’t Frontline working?
- 1.5.8 What to do if the frontline is not working?
Overview and context
Aesop was founded in Melbourne in 1987 and has grown into a global skincare and body-care brand with over 300 boutiques and concessions worldwide as of 2024. Their customer-service approach is deliberately boutique-led: product education, tactile sampling and one-to-one consultations are core to how they support customers. International customers therefore interact with Aesop through a combination of the corporate website, local boutiques, and regional customer-care teams.
For authoritative information and the primary contact hub, use the official site: https://www.aesop.com. The site contains region-specific sections for the US, UK, EU, Australia, and Asia-Pacific that publish local shipping terms, returns policies and store-locator tools. When contacting support, always confirm which regional site you used to place the order (for example aesop.com/us vs aesop.com/uk), because policy and consumer-rights timelines differ by jurisdiction.
Contact channels and response expectations
Primary channels: the online Contact form on aesop.com, in-boutique staff, and official social handles such as Instagram @aesopskincare for general enquiries. Aesop boutiques also accept appointments for in-person consultations; many stores will provide product samples and personalised recommendations during an appointment. Use the store-locator function on aesop.com to find the nearest boutique address and local opening hours.
Response benchmarks: expect an auto-reply within 24–48 hours after submitting an email/contact form; a full initial response from regional customer care usually arrives within 2–5 business days. For in-boutique matters (exchange, immediate consultation, product queries) you can typically get same-day attention by booking an appointment; walk-ins vary by store and local demand. For complex issues (product fault investigations, batch testing), allow 7–21 business days for a substantive resolution.
Orders, shipping and returns — practical details
Shipping norms vary by country but common timelines are: domestic standard 3–7 business days, express 1–3 days; international parcels typically take 5–12 business days depending on customs clearance. Tracking numbers are provided for paid-shipping orders; check the order confirmation email and the order history on your regional aesop.com account for the courier and tracking link.
Return and refund mechanics are region-specific; common practicalities to follow when preparing a return: retain your original invoice/packing slip, include all original packaging and accessories, and return items unused or in “resalable” condition if the policy requires it. Refunds are typically issued to the original payment method and can take 3–14 business days after Aesop or the courier receives the returned goods (card-issuer delays may extend that). Always review the “Returns & Exchanges” page on your local aesop.com region before shipping anything back to confirm the exact timeframes and any return shipping costs.
Samples, consultations and product advice
Aesop places heavy emphasis on in-store consultations and small sample provision. Boutique staff can provide sample sachets during appointments and will often recommend a short routine (cleanser, toner/hydrating mist, serum/face oil, SPF for day) tailored to skin type. If you request skincare advice online, include clear photos of the affected skin area, your current routine and any known allergies to speed diagnosis.
Travel-and-mini sizes and sample sachets are commonly used to trial products before committing to full-size bottles. Typical practical sample volumes are small (2–5 mL sachets), while travel sizes sold by the brand commonly fall into 15–60 mL ranges. If product sensitivity or reaction occurs, cease use immediately and consult your physician; then contact Aesop customer care with photos, batch code and purchase proof to open a customer-care investigation.
Escalation, quality issues and batch codes
For product faults, allergic reactions, leakage or manufacturing defects, escalate through these steps: (1) take dated photos of the product and packaging, (2) note the batch code printed on the base or cap of the product (batch codes are used by manufacturers to trace production runs), (3) locate your order number and proof of purchase, and (4) submit these materials via the aesop.com contact form or at the boutique where you purchased. Including the batch code and order number reduces investigation time considerably.
If the initial customer-care reply is not satisfactory, ask to escalate to a regional manager or the quality-assurance team; standard escalation timelines are an additional 7–14 business days for investigative responses. For unresolved legal or consumer-rights disputes, consult local consumer-protection agencies or your payment-provider dispute process, but only after exhausting the brand’s internal escalation channels.
Action checklist before contacting Aesop customer service
- Collect order number, date of purchase, region/site used (e.g., aesop.com/uk), and the card or payment method (last four digits only when asked).
- Photograph product, packaging and any damage; include readable batch code and manufacturing lot visible on bottle/base.
- Note the full ingredient list from your product label or aesop.com product page if reporting an allergic reaction; list known allergies and current skincare routine.
- Use the store-locator on aesop.com to determine the boutique address if the purchase was in-store; save the boutique staff member name if available.
- Keep return items in original packaging and secure for transport; follow local returns instructions on the regional aesop.com returns page to avoid rejected refunds.
Final practical pointers
Keep receipts: Aesop relies on proof-of-purchase to validate warranties or product-issue claims, so store digital receipts or take screenshots of order confirmations. If you frequently purchase internationally, maintain records of the regional site used to complete the sale — cross-border policies and VAT/refund rules differ.
For immediate reference: main hub https://www.aesop.com and social handle Instagram @aesopskincare. Use the regional store-locator on the website before you call or visit a boutique; that will list local phone numbers, addresses and booking links. Following the documented steps above reduces resolution time and increases the chance of a swift refund, exchange or satisfactory advisory outcome.
How do I contact Frontline customer service?
Call (310) 438-5929, or send us a message in the form below.
Why does Frontline no longer work?
An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Frontline may seem like it’s not working anymore because of flea resistance, environmental infestations, improper application, or other causes of pet itchiness, such as allergies or infections. While flea resistance is a possibility in some regions, issues with the flea life cycle, incorrect product use, or the presence of other factors are often the cause of perceived treatment failure. Reasons Frontline Might Not Be Working
- Flea Resistance: Fleas can adapt to insecticides over time, leading to reduced effectiveness of products like Frontline in certain areas.
- Environmental Infestation: Even if your pet is treated, fleas can hatch from eggs and larvae in the environment, leading to ongoing infestations.
- Improper Application:
- Incorrect Weight: Using the wrong dose based on a pet’s weight can lead to underdosing.
- Improper Timing: Do not bathe your pet for 24 hours before or after applying a topical product.
- Application Location: Apply the product directly to the skin, not just the fur.
- Fleas from Other Sources: If other untreated pets or wildlife have contact with your pet or home, they can bring in new fleas.
- Other Health Issues: A pet may continue to itch due to allergies, skin infections, or other parasites, not just fleas.
What to Do
- Consult Your Veterinarian: Your vet can diagnose the cause of the itchiness and recommend the best flea and tick treatment for your area.
- Consider a Different Product: Your vet may suggest a newer medication to which fleas have not developed resistance.
- Treat the Environment: Vacuum carpets frequently, wash pet bedding, and consider using an insecticide or flea bomb to control the flea population at home.
- Ensure All Pets Are Treated: Treat all animals in your household to prevent them from re-infesting each other.
AI responses may include mistakes. Learn moreFrontline Plus not working? : r/AskVet – RedditJun 14, 2023 — Are ALL cats/dogs that your pets have contact with on flea prevention? Are your pets staying indoors as much as possib…Reddit · r/AskVetBest flea treatment. Frontline is not working. : r/cats – RedditAug 14, 2021 — Call your local vet’s office to find out what’s working in your area. I’ve switched to Cheristan, the fleas in my area…Reddit(function(){
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What is the phone number for Aesop frontline?
Search “Frontline Education” via the app store to download it and use your system username and password to sign in. To call, dial 1-800-942-3767.
How do you call Aesop?
To call Aesop, dial 1-800-942-3767. You’ll be prompted to enter your ID number (followed by the # sign), then your PIN number (followed by the # sign).
Why isn’t Frontline working?
An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Frontline may not be working due to flea resistance, improper application, ongoing environmental infestation, or incorrect dosage. Fleas can develop resistance to Frontline over time, and if you don’t treat the home and all pets in the house, a re-infestation is likely. To resolve the issue, consult your veterinarian for a different medication, ensure correct application to the skin (not fur), and implement thorough environmental cleaning.
Potential Causes
- Flea Resistance: Fleas in many areas have developed resistance to the active ingredient in Frontline, making the product less effective.
- Environmental Infestation: Fleas can live in the environment (carpets, bedding, grass) and transfer to your pet even if they are treated.
- Improper Application: If the product is not applied directly to the skin (under the fur), it cannot be absorbed by the pet’s sebaceous glands and will not work effectively.
- Incorrect Dosage: Using the wrong dosage for your pet’s weight can reduce effectiveness.
- Bathing Too Soon: Bathing your pet too soon after applying Frontline can wash the medication away before it can be absorbed into the skin.
What to Do
- 1. Consult a Veterinarian: Your vet can provide a stronger, more effective prescription medication and offer advice tailored to your specific situation and area.
- 2. Treat All Pets: Treat every dog and cat in your household with an appropriate flea treatment to prevent further spreading.
- 3. Treat the Environment: Clean your home thoroughly by:
- Vacuuming regularly: Pay special attention to areas where your pets spend time.
- Washing bedding: Wash pet bedding in hot water.
- Treating the home: Consider professional extermination if the infestation is severe.
- 4. Apply Correctly: Make sure you apply the medication to the skin, not just the fur.
- 5. Wait Before Bathing: Avoid bathing your pet for at least 24-48 hours after applying the treatment.
AI responses may include mistakes. Learn moreFrontline Plus not working? : r/AskVetJun 14, 2023Reddit · r/AskVetCan I Reapply Flea Treatment Early? | PetMDApr 18, 2024PetMD(function(){
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What to do if the frontline is not working?
An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview If Frontline doesn’t seem to be working, you should first verify you’re applying it correctly according to the manufacturer’s instructions. Next, thoroughly clean and treat your home and yard, as most of the flea population lives in the environment. If the problem persists, contact your veterinarian to discuss alternative, more effective flea preventatives, as resistance to Frontline can occur in certain geographic areas. Troubleshooting the Current Treatment
- Check Instructions: Re-read the product instructions to ensure you’re applying the correct dosage for your pet’s weight and age, and applying it directly to the skin, not just the fur.
- Check Expiration Date: Make sure the product hasn’t expired.
- Understand the Flea Life Cycle: Fleas have eggs and larvae that are protected from the insecticide and take time to develop. You’ll likely need continued monthly treatments to eliminate the infestation.
Environmental Treatment
- 1. Wash Bedding: Wash all pet bedding, your own bedding, and other fabrics on your home in hot water.
- 2. Vacuum: Vacuum carpets, rugs, and furniture frequently to remove flea eggs, larvae, and pupae.
- 3. Treat Your Home: Consider using flea bombs or sprays designed to kill fleas in the home.
- 4. Treat Your Yard: If your pet goes outside, spray your yard with a flea treatment to kill fleas in the environment.
When to Contact a Professional
- 1. Consult Your Vet: Contact your veterinarian for advice. They can recommend a more effective product, especially if fleas in your area have become resistant to Frontline.
- 2. Consider an Alternative: Ask about oral medications like Nexgard, Bravecto, or Simparica, which can be effective in situations where topical treatments fail.
- 3. Address Flea Allergy Dermatitis: If your pet has a severe allergic reaction to flea saliva, they may continue to itch despite treatment. Your vet can help manage this.
AI responses may include mistakes. Learn moreEffective Solutions for Persistent Flea Problems in Dogs | Expert Q&ABased on where your dog is chewing at, and the presence of all of these little bumps, the most likely cause of her severe itchines…JustAnswerBest flea treatment. Frontline is not working. : r/cats – RedditAug 14, 2021 — Call your local vet’s office to find out what’s working in your area. I’ve switched to Cheristan, the fleas in my area…Reddit(function(){
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