Aeropay Customer Service Number — Complete Professional Guide

Where to find Aeropay’s official customer service number

When you need the Aeropay customer service number, start with primary sources that are controlled by the company: the Aeropay mobile app, the merchant dashboard (if you are a commerce partner), and the invoice or receipt for the specific transaction. These locations contain the single most reliable phone line and are updated in real time; third‑party directories and social media bios are frequently out of date and should not be used as the authoritative contact.

If you do not have an invoice or cannot access the app, go to the official support page linked from the corporate domain on the receipt. Example domain formats to verify authenticity are aeropay.com and support.aeropay.com — always confirm the SSL lock in your browser and that the domain exactly matches the company name before calling or sharing sensitive information. If a phone number appears in an email, cross‑check that email’s sender address ends with the official domain (for example, @aeropay.com) before trusting links or numbers in the message.

Primary channels to contact Aeropay (where phone numbers are published)

• Mobile app: In-app Help or Contact Us — often displays a localized phone number in +[country code] format and enables direct call transfer.
• Merchant/partner dashboard: Support or Help menu — primary contact for business accounts usually shows a dedicated merchant hotline or account manager phone.
• Official support portal: support.aeropay.com (or the support subdomain listed on your invoice) — contains phone, chat, and ticket forms.
• Invoice/receipt: Printed or PDF receipts include a customer service phone and operating hours; always call the number on the receipt tied to the disputed transaction.
• Regulatory notices: In some regions the company may list a regional office phone on consumer protection pages; use those only after cross‑verifying on the main site.

What to prepare before calling

Having the right data at hand shortens calls dramatically. Prepare the transaction date and time (example: 2025‑06‑17 14:23 UTC), the exact amount charged (for example USD 24.99 or PHP 1,250.00), the last four digits of the payment card, and any transaction or receipt ID printed on the confirmation (a typical transaction ID is alphanumeric, 12–24 characters). If you are a merchant, also have your merchant ID and order number visible on the dashboard.

Gather supporting evidence ahead of the call: screenshots of failed authorizations, the full payment confirmation email, the device and app version used (for mobile issues), and the billing name and address as they appear in the payment system. This information enables the agent to search the logs quickly and reduce average handling time; pro support teams commonly resolve straightforward disputes in a single 8–12 minute phone session when you provide this data.

How Aeropay phone support typically handles common issues

For failed or declined payments, phone agents will verify the authorization code and AVS/CVV match, confirm the error code returned by the card network or acquirer (e.g., 05 = do not honor), and then recommend immediate steps: retrying the transaction, contacting the issuing bank, or switching payment method. For digital goods or subscription cancellations, expect them to pull the subscription ID and either process a prorated refund or schedule cancellation effective at the next billing date.

Refunds processed by Aeropay are often issued to the original payment method; typical clearing times are 3–10 business days for credit/debit cards and up to 14 business days for some domestic bank transfers, though the exact posting time is controlled by the card issuer or bank. For unauthorized transactions, agents should place an immediate hold on the payment instrument in their system and issue a ticket number for escalation; if you suspect fraud, also contact your card issuer to block the card.

Escalation path, dispute timelines, and regulatory options

Best practice is to obtain a ticket or case number on the first call; reputable payment providers give a numeric ID and a target SLA (for example, 24–72 hours for an initial investigation update). If the issue is not resolved within the designated SLA, escalate to a manager or request a written escalation to the dispute team. For chargebacks and network disputes, card schemes (Visa, Mastercard) typically allow a dispute window of between 45 and 120 days depending on region and reason code; Aeropay will coordinate evidence submission but timelines are driven by the acquiring bank.

If you exhaust internal escalation, you can file a complaint with your local financial ombudsman or consumer protection agency. In the U.S., consider the Consumer Financial Protection Bureau (cfpb.gov); in the UK, the Financial Ombudsman Service (financial-ombudsman.org.uk); and in other jurisdictions consult the national payments regulator. Keep copies of all phone logs, ticket numbers, timestamps, and agent names — regulators expect precise documentation when they investigate a payments dispute.

Practical tips to reduce wait time and get faster resolution

Call during off‑peak windows: weekdays between 10:00 and 11:30 and 14:00–16:00 local time often have shorter queues than the immediate opening hour and lunch time. If the company offers an in-app chat or support ticket upload, use it to attach screenshots and logs before calling; agents can review attachments in advance and shorten the live call to a three‑ to five‑minute confirmation.

Always request a written confirmation of the outcome by email that includes the agent’s name, ticket number, action taken, and an expected completion timestamp. If you are a merchant handling numerous disputes, ask Aeropay for a dedicated account manager or a direct dial number to reduce average response time — many providers assign this once merchant volume exceeds a specific threshold (commonly $10,000+ monthly processing volume).

Sample script to use when you call

“Hello, my name is [Full Name]; I have a transaction on [YYYY‑MM‑DD] for [amount and currency], transaction ID [paste ID]. The last four digits of the payment card are [1234]. I need either a refund or a status update because [reason]. Could you please open a case and provide me the ticket number and an SLA for resolution?”

Use that script to ensure the agent can identify the transaction immediately and give you a ticket number. Closing the call with, “Can you confirm the next steps, timeline, and the escalation contact if this is not resolved by [date]?” gives you a clear escalation anchor for further action.

How do I contact Aeropay?

[email protected]
Contact us at [email protected] to resolve the issue and re-enable your account. I have already linked my bank, why am I being asked to re-connect my account?

Can I trust Aeropay?

FAQs. Is Aeropay safe? Aeropay is used by over a million consumers to safely connect their bank account with businesses they love. Aeropay does not require card numbers or personal information to sign up, and we maintain strict data privacy requirements—so your money, data, and information remain protected at all times …

Does Perpay have a customer service number?

You can request your specific Cardholder Agreement by calling Perpay’s Customers Success Team at 1-866-953-0189. There are two parts to this Perpay Mastercard Credit Card Cardholder Agreement (the “Agreement”): Rates and Fees Table and Consumer Card Agreement.

How do I contact Onpay?

Of course, if you have any questions please do not hesitate to contact us at 877-328-6505 or email [email protected]. To make sure you have everything setup, please refer to our Onboarding Checklist.

How do I contact Aeropay Prizepicks?

If you can’t find your bank, or if you’re having trouble connecting, please send an email to [email protected] and a member of our Customer Care team will get back to you as soon as possible.

Is Aeropay 24/7?

Aeropay enables fast and secure payments for all industries. Instant, secure payouts 24/7 (even on weekends).