Aeroitalia customer service email — expert guide for fast, effective claims

Where to find the official Aeroitalia customer service email and contact channels

Always verify Aeroitalia contact details on the carrier’s official website (for example: https://www.aeroitalia.com) or on the flight confirmation you received at booking. Small carriers change operational emails and phone numbers more frequently than legacy carriers; using the current “Contact” or “Assistenza clienti” page avoids delays caused by sending to deprecated addresses. If you have a printed ticket, the booking confirmation will include a dedicated customer-service email or a web form link and a local phone number for the airport of departure.

Typical Aeroitalia contact channels include: a dedicated customer-service email or web form, a reservations phone number (Italy country code +39) and an airport customer desk. If you cannot find a direct email, use the web-form (it creates a ticket in the airline’s system), or contact the airport desk the day of travel and ask for the specific complaints email address to be supplied in writing.

What to include in your email — required data and documentation

To obtain a quick, unambiguous response, include the following core facts in the first lines of your message: full name as on booking, 6‑character booking reference (PNR), flight number(s), date(s), origin and destination airports, seat class, and the incident time. State what you want (refund, reroute, compensation, baggage reimbursement) and provide a realistic monetary figure if you seek reimbursement. Clear, itemised requests reduce back-and-forth and shorten overall handling time.

Attach verifiable documentation: the e‑ticket/receipt, boarding pass images (front and back if printed), photos of damaged baggage, baggage tag numbers, repair or replacement invoices (with VAT where applicable), and any receipts for expenses you incurred (meals, accommodation, transfers). If requesting a cashless refund you should provide your bank coordinates (IBAN and BIC/SWIFT for SEPA transfers) and name exactly as on the bank account. Redact non‑essential personal numbers (e.g., partial passport number) when appropriate.

• Attachment checklist: e‑ticket/receipt (PDF), boarding pass (JPG/PDF), passport/ID scan (PDF, redact full number if not required), baggage tags and photos (JPG), receipts for out‑of‑pocket expenses (PDF/JPG). Preferred maximum attachment size per file: 5–10 MB; combine multiple documents into a single PDF if needed.

Sample email templates — precise, professional wording

Refund request (flight cancelled by airline): Subject: “Refund request – Booking PNR1234 – Flight AZ1234 – 15 Aug 2025”. Body (concise): “Dear Customer Service, my booking reference is PNR1234 for flight AZ1234 on 15 Aug 2025 from Rome (FCO) to Milan (LIN). The flight was cancelled and I request a full refund of €128.50 paid on card ending ****1234. Attached: e‑ticket, payment receipt. Please refund by SEPA to IBAN ITxx xxxx xxxx xxxx xxxx xxxx and confirm within 14 business days.”

Delay/compensation or baggage claim: Subject: “EU261 compensation claim – Flight [number] – [date]” or “Baggage damage claim – PNRxxxx – [date]”. Body: brief facts first (flight, PNR, arrival delay in hours or description of baggage damage), followed by attachments and clear request (compensation under Regulation (EC) No 261/2004; baggage reimbursement under Montreal Convention). Example ask: “I request compensation under EU261 (€250/€400/€600 where applicable) and reimbursement of expenses €XX.XX.” Attach boarding pass and receipts.

Timelines, SLAs, legal entitlements and compensation

Know the timelines you can reasonably expect: many airlines aim to acknowledge customer emails within 3–7 business days and to provide an outcome within 14–30 calendar days. If you haven’t received an acknowledgment within 7 business days, send a follow‑up referencing your original ticket number or the date/time of the first message. If 30–60 days pass with no substantive reply, escalate (see next section).

For flights covered by EU Regulation (EC) No 261/2004 (in force since 2004), compensation for cancellations or long delays is standardized: €250 for flights ≤1,500 km, €400 for flights 1,500–3,500 km, and €600 for flights >3,500 km, subject to the regulation’s conditions and extraordinary circumstances exclusions. Baggage liability is governed by the Montreal Convention: checked‑baggage claims are limited to 1,288 SDR (Special Drawing Rights), which is roughly €1,500–€1,700 depending on exchange rates; keep original receipts and file within the carrier’s stated deadlines (often 7 days for damaged baggage, 21 days for delayed baggage). Refund processing times: card refunds commonly take 7–14 business days to be processed by the airline and an additional 3–10 business days for card issuers to post the credit to your account.

Escalation path and practical tips for faster resolution

Follow a clear escalation flow: 1) submit to Aeroitalia customer service email or web form with full documentation; 2) if no satisfactory reply in 14–30 days, send a written complaint again and reference EU261 or Montreal Convention as applicable; 3) if unresolved after 60 days, contact the Italian National Enforcement Body (ENAC) or your national consumer protection authority; 4) consider third‑party dispute resolution or small claims court for unresolved financial claims. Keep copies of all correspondence and the dates/times of phone calls.

• Practical speed tips: use concise subject lines (include PNR and date), attach a single combined PDF when possible, include IBAN/BIC for refunds, redact non‑essential identity numbers, and always request a ticket/reference number for the airline’s response. If you need immediate airport assistance, visit the Aeroitalia desk at the airport the day of travel and ask the agent to issue a delay/cancellation receipt (this document speeds claim processing).

What is the format for Aeroitalia email?

The most common Aeroitalia email format is [first_initial]. [last] (ex. [email protected]), which is being used by 80.2% of Aeroitalia work email addresses.

How do I email Sperry customer service?

[email protected]
If you’ve misplaced it and need a new copy, simply send us a request by providing your order number via chat or email us at [email protected].

How do I contact Ita Airways customer service?

There may be charges applied for issuing receipts in airports where ITA Airways is not present. These must be paid by the passenger. For more details about charges or other information, you can contact us by calling 877-793-1717* (24 hours daily, 7 days a week).

How do I contact Temu customer service live chat 24/7?

1. Go to the ‘You’ page and tap the customer service icon in the top-right corner to enter the ‘Support’ page. 2. After entering the ‘Support’ page, scroll to the bottom of the page and tap the ‘Contact us’ button.

How do I contact Aeroitalia?

Call Center*

1. Customer Service: +39 06 9837 9084;
2. Passenger assistance for reduced mobility: +39 06 8780 5863;
3. Sardinia Assistance: +39 06 9837 9085;
4. Sicily Support: +39 06 9837 9086;
5. Agency Support*: +39 06 8402 9898;

Is Aeroitalia the same as Ita?

‍DALLAS — A recent ruling by the Rome Court of Appeals has delivered a significant blow to the Italian airline Aeroitalia (XZ), ordering the carrier to cease using its current name and logo due to excessive similarity with the historic Alitalia brand, now owned by ITA Airways (AZ).