Aero Precision Customer Service Phone Number — Practical Guide for Getting Fast, Accurate Help

Where to find Aero Precision’s official phone number

The single most reliable source for Aero Precision’s customer service phone number is the company’s official website: https://www.aeroprecision.com. On that site, check the footer or the “Contact” / “Support” pages for the current, published telephone number, hours of operation, and any business-unit-specific lines (sales, warranty, parts, dealer support). Company phone numbers and hours can change; always confirm the number on the site rather than relying on third-party directories.

Other trustworthy places to check: the order confirmation email you received when purchasing from Aero Precision (if applicable), the packing slip that arrived with a physical order, or official Aero Precision social-media accounts (verified Instagram, Facebook, or Twitter/X) which often post contact updates. If you purchased through an authorized dealer, that dealer can also confirm the correct Aero Precision service phone number and the appropriate point of contact for warranty or parts issues.

What to prepare before calling customer service

Preparing the right documentation and information before you call significantly shortens resolution time. At a minimum, have the following on hand: the product model (e.g., “M4E1 15””), serial number, date of purchase, proof of purchase or order number, and digital photos or short video of the issue you’re reporting. If the product was shipped, have the shipping/tracking number and the original packing slip available.

Also be ready to provide your full contact information and the best times to reach you. If you’re calling about a warranty claim, know where you purchased the item (Aero Precision direct vs. an authorized dealer) and whether you have altered the product; many warranty processes require that the product be in its original configuration. Having this information on hand will help the service rep determine warranty eligibility, parts availability, or whether an RMA (return merchandise authorization) is necessary.

What to expect when you call (typical process and timings)

When you reach Aero Precision customer service by phone, expect an initial verification and triage step: the agent will confirm product details, ask diagnostic questions, and request photos or video if applicable. For simple inquiries—order status, tracking, or stock availability—you should receive an answer during the call. For technical diagnostics or warranty eligibility determination, the rep will often open a case and give you a reference number and next steps.

Typical response timelines vary by issue. Order and shipping questions are usually resolved within the same business day; warranty evaluations or parts sourcing commonly take several business days while the case is reviewed and parts are ordered. If an RMA is issued, expect an inbound RMA number and specific shipping instructions; processing after receipt often takes 3–10 business days, depending on workload and the need for specialist inspection.

Alternative contact channels and when to use each

Phone is best for immediate, interactive troubleshooting or when you need a quick decision (RMA approval, expedited shipping). However, email or online ticket systems are preferable when you must attach photos, videos, or long-form explanations—these channels create an audit trail and allow technical staff to review evidence. Aero Precision’s website typically provides an online contact form or a support email address for these cases.

If your order was placed through an authorized dealer, start with the dealer for returns and warranty routing; many dealers handle initial triage and will liaise with Aero Precision on your behalf. For urgent recalls, safety notices, or formal warranty correspondence, use written channels (email/ticket) so you have documentation of dates and responses.

Checklist — what to have ready when calling

• Product model and full serial number (photograph the receiver/serial area if a firearm).
• Order number or proof of purchase (invoice, receipt, credit card statement showing purchase date).
• Concise description of the issue plus date it first occurred and steps already taken to troubleshoot.
• Clear photos or a short video demonstrating the problem (lighting and scale help).
• Your full contact information, shipping address, and best callback times (time zone).
• Any related documentation: prior support reference numbers, dealer correspondence, or police/incident reports if relevant.

Returns, RMAs, warranty basics and common costs

Most manufacturers—including Aero Precision—require an RMA or explicit authorization before you ship a product back. The customer service agent will provide RMA instructions, including packaging guidance (safest practices for firearms/parts), shipping carriers they prefer, and whether the customer or Aero Precision covers return shipping. Always follow their RMA instructions exactly; failures in labeling or packaging can delay processing or void claim eligibility.

Out-of-pocket costs depend on the issue. Manufacturers commonly cover warranty repairs for defects in materials and workmanship; however, shipping and handling may sometimes be charged to the customer unless otherwise stated. If a part is out of warranty or damaged by misuse, expect a parts-and-labor estimate upfront. Ask for an estimate in writing and an estimated completion date before authorizing any charge.

Escalation steps if the first call doesn’t resolve the issue

• Get the case or reference number and the name of the representative you spoke with.
• Request escalation to a supervisor or to the specific department (warranty/technical/returns) and note the expected response time.
• Follow up in writing (email or support ticket) attaching photos and the phone call notes; written records improve accountability.
• If unresolved after escalation, contact the dealer you purchased from for joint intervention or consult state consumer protection agencies for dispute steps.
• Keep all receipts, shipping labels, and communications until final resolution—these are needed for refunds, replacements, or charge disputes.