Aero Precision customer service number — how to contact, prepare, and resolve issues efficiently

Where to find the official Aero Precision customer service number

The authoritative place to find Aero Precision’s current customer service phone number is the company’s official Contact page at https://www.aeroprecisionusa.com/pages/contact. Because companies update phone lines, hours, and routing frequently, the Contact page and any order confirmation email you received are the single most reliable sources for the exact number to dial. Bookmark the Contact page and check the footer of the site for the most recent published number before calling.

If you ordered through a dealer or third-party retailer (e.g., Brownells, Primary Arms, OpticsPlanet), the fastest route for order-specific issues is often the retailer’s customer service number printed on your order confirmation; they will either handle the return or coordinate with Aero Precision. For manufacturer-specific warranty, repair, or serial-number inquiries, use the Aero Precision Contact page or the company’s designated support channels listed there, because some warranty and RMA procedures require direct manufacturer intake.

What to have ready before calling customer service

Prepared callers get faster, more definitive answers. Have these items immediately available: order number, SKU or part number, serial number on the component (if applicable), the email address you used to place the order, and 2–3 clear digital photos showing the issue (damage, fitment markings, proof of incorrect part). When you call, reading off an order number and serial number without pausing shortens the call and reduces the risk of miscommunication.

Also prepare concise facts: date of purchase, vendor (Aero Precision direct or specific dealer), and the desired resolution (refund, replacement, repair). If you are requesting an RMA or return, note whether the product is unfired, modified, or altered—many manufacturers deny warranty or charge restocking if the item has been modified. Having all documentation ready means the rep can often issue an RMA number during the first call.

Checklist (useful to have before dialing)

• Order number and date; SKU/part number; product serial number (if present)
• Clear photos of the item and damage; PDF or screenshot of packing slip or invoice
• Exact description of the problem and desired outcome (replacement part model/finish)
• Shipping address and phone number for RMA label, plus payment method if a charge is expected

RMA, returns, and warranty process: practical steps and timing

Do not return merchandise without an RMA. Aero Precision, like most manufacturers, typically requires an RMA authorization before accepting returns or performing warranty repairs; shipping unauthorized returns can result in refusal or delayed credit. When you contact support (by phone or the contact form), ask specifically for the RMA protocol, whether prepaid shipping labels are provided, and estimated lead times for inspection and disposition.

Inspection and turnaround: expect an initial triage response within 24–72 business hours and a formal disposition (repair estimate, replacement approval, or denial) within 5–14 business days for most domestic warranty claims. If parts must be machined or serialized components replaced, total turnaround can extend to 3–6 weeks depending on parts availability and current production backlog. Always request an RMA number and written confirmation via email so you have proof of authorization and can track timelines.

Alternate contact channels and escalation path

Phone is fastest for live triage, but use multiple channels for documentation. Submit the same issue through the Contact page form and attach photos so there is an email record. If your issue is time-sensitive (e.g., wrong part shipped for a timed build), note this on the call and in the email subject to prioritize handling. If you purchased through a dealer, inform them and coordinate returns — dealers can sometimes expedite replacements directly from their distributor stock.

If the first-line representative does not resolve the issue to your satisfaction, escalate politely: ask to speak with a supervisor, request a timeline in writing, and open a formal ticket number. As final steps, you can (1) contact the dealer for a warranty claim route, (2) request mediation through the card issuer dispute process for unfulfilled transactions, or (3) file a complaint with the Better Business Bureau or state consumer protection if you have exhausted manufacturer and dealer remedies. Keep all communications dated and saved.

• Primary escalation sequence: front-line rep → supervisor/manager → written RMA/disposition → dealer/distributor coordination → external dispute (card issuer or consumer agency).
• Documentation to keep: emails, RMA number, shipping tracking info, photos, invoice, and notes from call (agent name, date, time).

Common issues, expected resolutions, and realistic timelines

Common calls involve fitment questions, finish mismatches, missing hardware, or shipping damage. Fitment clarifications are often resolved on the call with measurements and torque specs; replacement parts for missing hardware are typically shipped within 3–7 business days. For cosmetic finish issues or wrong-color components, Aero Precision usually requests photo evidence and may offer replacement or store credit—timeline depends on stock levels and can be 1–4 weeks for shipment.

For warranty claims involving defects in materials or workmanship, expect inspection, possible return of the component for evaluation, and either repair or replacement. If the product is out of production, the manufacturer may offer an equivalent substitute or store credit. Document every step and get written confirmation of the final remedy and shipping date to avoid future disputes.

What is the phone number for Aero Precision Technical Support?

Questions. You can text HELP for help at any time to 67658 or 69784. You can contact us by phone at 253-272-8188.

Who is the owner of Aero Precision?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Aero Precision, the firearm manufacturer and subsidiary of Stag Arms, is owned by the fund managed by private equity firm Odyssey Investment Partners, LLC, which acquired the company in 2016 from Greenwich AeroGroup, a fund of Berkley Capital, LLC. Aero Precision’s founder and CEO, Scott Dover, remains in his leadership role.  Key points:

• Owner: Odyssey Investment Partners. 
• Parent Company: Aero Precision Holdings, which is a portfolio company of Odyssey Investment Partners, acquired the company. 
• Previous Owner: Greenwich AeroGroup, a portfolio company of Berkley Capital, LLC. 
• Leadership: Scott Dover remains the founder and CEO. 

AI responses may include mistakes. Learn moreThis is Scott. He is our Founder and CEO. He started Aero Precision …Jan 22, 2021 — From the bottom to the top, the customer is the focus. This is Scott. He is our Founder and CEO. He started Aero Preci…Reddit · r/AeroPrecisionAero Precision Buys Kellstrom Defense To Become Military MRO …Mar 2, 2020 — The combined company will serve a portfolio of military aircraft including the C-130, UH-60, F-15, F-16 and F-18. Aero …Aviation Week(function(){
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Does Aero Precision have a lifetime warranty?

We provide a lifetime warranty against manufacturing defects and damage caused by the normal use of our products. Aero Precision LLC will repair or replace any products that is has manufactured, sold, or distributed.

Who owns Aero Precision USA?

Aero Precision Holdings comprises three major brands: DAC International, NASAM and Aero Precision Industries, and is owned by a fund managed by private equity investors Odyssey Investment Partners.

What is the phone number for Aeropostale customer service?

877-289-2376
You may also contact the Customer Service Department by email at [email protected] or by phone at 877-289-2376.

How long does it take for Aero Precision to ship?

3-5 days
Current shipping times are 3-5 days. Please expect higher lead times of up to 1 – 2 weeks for FFL items. This timeframe is subject to change without notice depending on the current volume of orders.