Adam & Eve customer service phone number — how to find and use it effectively

Quick summary and where to verify the official phone number

Adam & Eve’s official customer service phone number is published on their website (https://www.adamandeve.com) under “Contact Us” or “Customer Service.” Because phone numbers, hours, and local support lines can change, the single most reliable source for the exact, up‑to‑date telephone number is the company’s own site or the “Contact” link on the order confirmation email you received. Do not rely on third‑party directories unless they explicitly reference Adam & Eve’s official site.

If you need a verified phone number right away, open your order confirmation or account page (log in at adamandeve.com/account). The confirmation email and the order detail page always display the current customer service contact information and, when available, a toll‑free number for U.S. callers or an international contact for UK/EU customers. If you do not have access to the site or your email, use the website’s live chat or “Help” center to request the direct phone number.

What to expect when you call — typical hours, wait times, and staffing

Most large e‑commerce customer support teams operate Monday–Friday business hours in their primary time zone; for Adam & Eve (a U.S.‑based retailer), support is commonly concentrated on Eastern Time business hours. Typical posted phone hours for similar national retailers are 8:00 AM–8:00 PM ET weekdays and reduced hours on weekends. Expect higher call volume on Monday mornings and during seasonal sales (Valentine’s Day, Black Friday, December holiday period), which can increase average wait times from under 5 minutes to 15–30 minutes or more.

When you call, you will usually be routed through an automated system that asks for either your order number or the phone number on your account. Have your order number and billing ZIP code ready to speed up verification. If you need escalation, request a supervisor or an escalation ticket number; reputable customer service centers will supply a ticket/confirmation number and an estimated response window (24–72 hours) for unresolved issues.

Prepare before you call — essential information to have ready

• Order number and order date (example: ORD123456789, placed 2025‑02‑10). This is usually found in the order confirmation email or the “My Orders” section.
• Billing ZIP code and last 4 digits of the payment card used. This helps agents verify identity without exposing full card numbers.
• Exact description of the issue and desired resolution (refund, replacement, tracking update, cancellation). If the item is defective, take timestamped photos and note batch/lot numbers printed on packaging.

Common issues — phone protocols, refunds, cancellations, and returns

Order cancellations: For most Adam & Eve orders the cancellation window is narrow — often within 30–60 minutes of placement if the order hasn’t entered fulfillment. Ask the agent to confirm cancellation by email and check your bank or card statement; refunds typically show as “pending” within 24–72 hours and post to your account in 3–10 business days depending on your bank.

Returns and hygiene rules: Because Adam & Eve sells intimate products, many items are only returnable if unopened and in original packaging. Typical retailer policies require returns to be initiated within 30–60 days and may exclude opened or personalized items. For defective products, companies commonly provide a replacement or a full refund; you will be asked to provide photos and the SKU/lot number. Always request a return authorization number (RMA) and a clearly labeled return shipping address before sending anything back; returns sent without authorization may be refused.

Shipping, billing descriptor, privacy and discreet packaging

Shipping: Adam & Eve uses common carriers (e.g., USPS, UPS, FedEx) and usually offers standard ground shipping and expedited options. Typical U.S. ground rates for small orders range from $4.95 to $9.95; expedited services often start around $14.95–$19.95. Delivery windows vary: ground 3–7 business days, expedited 1–3 business days. Tracking numbers are issued by email once the order ships, and tracking updates are visible in your account.

Billing descriptor and privacy: If privacy is a concern, check your order confirmation for the exact billing descriptor that will appear on your card statement. Many adult retailers use neutral descriptors (e.g., “A&E*Orders” or similar) and offer discreet packaging with no explicit branding; confirm this at the time of ordering or when speaking with an agent. If you need proof of discreet shipping for customs or workplace situations, ask the agent to annotate your order notes; some companies will add a privacy flag to the shipment record.

How to escalate and what to do if phone support is unavailable

• If phone wait times are long, use live chat (typically faster for order tracking) or open a formal ticket via the website’s help center; include order number, photos, and the best callback number. Expect an initial response within 24–72 hours.
• If you do not receive a satisfactory response, request to escalate to a supervisor or ask for a written case number and expected resolution date. Keep all communication records—emails, chat transcripts, and call timestamps. If a financial dispute remains unresolved after 30–60 days, you can open a dispute through your card issuer referencing the case number provided by the merchant.

Final practical tip: before calling, verify the phone number on the official site (adamandeve.com) and use the account/order information in your confirmation email. That single verification step ensures you are contacting the company’s real support line and not a third‑party or outdated listing.

How do I order Adam and Eve by phone?

Adam & Eve is one of the largest local employers. PHE’s two-story, 86,000 square-foot warehouse and three-story office facility is located on 10 acres inside the Meadowlands office park in historic Hillsborough, N.C. A free Adam & Eve catalog may be ordered online at AdamAndEve.com, or by calling 800.765. ADAM (2326).

Who delivers from Adam and Eve?

Gopuff delivers Adam & Eve Products near you as well as thousands of snacks, drinks & household essentials in as fast as 15 minutes. Find major brands as well as Adam & Eve Products on Gopuff.

Do Adam and Eve do refunds?

Exchanges, Returns, and Refunds
If an item isn’t quite right, no problem! You have: 30 days to return regular-priced items. 10 days to return sale items.

Do you legally have to give refunds?

You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. It’s the same no matter how expensive the item was – it’s really down to the seller whether they offer you anything.

How do I cancel an Adam and Eve purchase?

If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. We offer a 100% money back guarantee on all products that are defective or damaged during shipping.

Are Adam and Eve still a company?

Adam & Eve is an American independent company that sells adult products through e-commerce.