Adam & Eve Customer Service Number — How to Reach Support, What to Expect, and Practical Tips

Overview and where to find the official number

Adam & Eve is a long-established online retailer specializing in adult products and sexual wellness. The single most reliable place to find the up‑to‑date customer service number, hours, and live chat is their official website at https://www.adameve.com. Company contact details (toll‑free numbers, local lines, email contact forms and live chat) are posted on the Contact Us page and in the site footer; phone numbers can change, so always verify there before dialing.

Because phone numbers and staffing hours change seasonally and during promotions, treat any phone number you see elsewhere as provisional. If you have an urgent order or billing issue, use live chat on the site (when available) or call the number shown on the Contact page — those channels connect you directly to order specialists who can access your account instantly.

Primary contact channels and typical availability

Most customers use one of these main channels to reach Adam & Eve support: phone (toll‑free for U.S. callers), live chat, and a web contact form or email. Live chat is generally the fastest for order status and basic account questions; phone is preferred for complex refunds, billing disputes, or age verification issues. If you’re outside the U.S., the site will typically list an international contact option or recommend emailing support.

• Official website: https://www.adameve.com — check Contact Us for the current phone number and hours
• Live chat: available on the website during posted hours — best for tracking and quick account changes
• Email/contact form: used for attachments (photos of packaging, ID for age verification) and written records of complaints

What to have ready before you call or chat

Preparing specific details before you contact customer service dramatically shortens call time and improves resolution speed. Have your order number (example format: A&E-12345678), billing last four digits, shipping ZIP/postal code, and the email address used on the order. If you’re querying a return or replacement, include photos and the date you received the package.

• Order number, order date, billing last 4 digits, full name and shipping ZIP/postal code
• Product SKUs or item names, photos of damage (if any), and screenshots of any error messages
• Preferred resolution: refund, replacement, exchange, or store credit — stating this up front speeds resolution

Common issues, response times, and refund timelines

Typical issues customers call about are order tracking, late or missing shipments, billing/credit card questions, returns, and age verification. Industry norms and many large e‑commerce merchants handle refunds within 3–10 business days after receiving a returned item; in practice, banks may take an additional 2–7 business days to reflect the credit. Expect a total of up to 14 calendar days from the moment the warehouse receives a return until the funds appear back on your statement in some cases.

For shipping problems, keep the carrier tracking number and check whether a “delivered” scan matches your address. If tracking shows delivered but you don’t have the package, escalate immediately: ask the agent to file an internal investigation and request a trace with the carrier (USPS, UPS, FedEx). Agents typically open an investigation within 24–48 hours; resolution times vary by carrier and can take 7–21 days.

Returns, replacements, and privacy (what to expect and approximate costs)

Return and replacement policies for adult merchandise include strict hygiene and sealing requirements: most retailers will only accept returns of unopened, unused, and still‑sealed products. If a return is accepted, you may be responsible for return shipping costs unless the item was defective or shipped incorrectly. Typical restocking or return shipping fees range from $0 (prepaid label for defects) to $7–15 for return postage for small orders; expensive items may incur higher costs. Always confirm the exact refund amount with the agent before shipping anything back.

Because privacy and discrete packaging are primary concerns, customer service will usually confirm that billing descriptors are neutral (e.g., they can bill as a generic company name) and that the shipping exterior contains no product images. If discrete billing or packaging is essential to you, request confirmation during the call and keep the agent’s name and timestamp for reference.

Escalation, corporate contact, and how to document your case

If an initial agent cannot resolve your problem, request to escalate to a supervisor or a dedicated claims department. Note the date/time of each contact, agent name, ticket/reference number, and the promised time for follow‑up. If escalation through standard channels fails after reasonable attempts (two calls plus one written request), ask for a corporate customer relations email or a claims escalation address — companies typically provide one for unresolved issues.

Draft a short factual summary when escalating: include order number, dates contacted, agents’ names, and the specific remedy you seek (refund, replacement, credit). Send this summary by email or through the site’s secure contact form so there is a written trail; attach photos and screenshots where relevant. Written documentation reduces the chance of duplicate work and speeds a final resolution.

Sample phone script (concise and practical)

“Hello — my name is [Full Name]. I placed order [Order Number] on [Order Date] with billing ending in [XXXX] and shipping ZIP [XXXXX]. I’m calling about [missing/damaged/incorrect item]. The tracking number is [TRACK#]. I’d like a [refund/replacement/credit]. May I have your name and a ticket number for this call?”

Use the script to start the call, then provide additional documentation only if the agent requests it. Politely ask for an estimated resolution time and the escalation path if you do not receive follow‑up within that window.

Do Adam and Eve do refunds?

Exchanges, Returns, and Refunds
If an item isn’t quite right, no problem! You have: 30 days to return regular-priced items. 10 days to return sale items.

How do I order Adam and Eve by phone?

Adam & Eve is one of the largest local employers. PHE’s two-story, 86,000 square-foot warehouse and three-story office facility is located on 10 acres inside the Meadowlands office park in historic Hillsborough, N.C. A free Adam & Eve catalog may be ordered online at AdamAndEve.com, or by calling 800.765. ADAM (2326).

Are Adam and Eve still a company?

Adam & Eve is an American independent company that sells adult products through e-commerce.

How do I cancel an Adam and Eve purchase?

If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. We offer a 100% money back guarantee on all products that are defective or damaged during shipping.

Do you legally have to give refunds?

You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. It’s the same no matter how expensive the item was – it’s really down to the seller whether they offer you anything.

Who delivers from Adam and Eve?

Gopuff delivers Adam & Eve Products near you as well as thousands of snacks, drinks & household essentials in as fast as 15 minutes. Find major brands as well as Adam & Eve Products on Gopuff.