AcuRite customer service phone number — complete expert guide

Where to find the official AcuRite customer service phone number

The primary, official AcuRite customer service phone number for customers in the United States and Canada is 1-877-221-1252 (toll-free). This line connects to AcuRite’s consumer support team, which handles product troubleshooting, warranty claims, returns and parts inquiries. Always verify current contact details on the manufacturer’s website at https://www.acurite.com/pages/contact-us before calling, since numbers and routing can change.

In addition to the toll-free number, AcuRite maintains a web-based support center with model-specific documentation, firmware updates and downloadable manuals. The web support portal is the fastest way to look up serial-numbered product sheets, replacement part SKUs and published firmware release notes without waiting on hold.

Best times and expectations for calling

To minimize hold time and reach a technical specialist, call on weekday mornings local time. Customer-service centers for consumer electronics typically experience peak volume between 10:00 AM and 2:00 PM local time; calling right at opening or in late afternoon often reduces wait to under 5–10 minutes. If you must call during peak season (spring and hurricane season for weather products), expect hold times that can extend to 15–25 minutes.

Prepare for a standard call cycle: identity verification (name, email, order number), product identification (model number and serial), troubleshooting session, and if required an RMA/return authorization. Typical resolution rates for phone support on first contact are around 65–80% for sensor and pairing issues when the customer has the model and firmware information ready.

What information to have before you call

Speed and success of support depend entirely on the details you provide at the outset. Have the model number and serial number from the product label (e.g., AcuRite 01036 or AcuRite 06002), the purchase date, the retailer or order number, and a brief description of the problem with timestamps of when it began. If batteries are involved, note brand and install date. If the device uses Wi‑Fi or the AcuRite app, know your router SSID and the app version.

Below is a compact checklist you can copy and use before dialing:

• Model and serial number (printed on unit or in app)
• Date and place of purchase, order number or receipt
• Firmware or app version (from the app or unit menu)
• Exact symptoms, times/dates, and any recent changes (relocation, battery replacement, storms)
• Photos or short video of the unit and data screen (helpful for diagnosing sensor faults)

Typical troubleshooting steps provided by phone support

Phone support will typically walk you through a structured diagnostic sequence: power/battery verification, sensor and transmitter distance checks, antenna and cable inspection (for wired stations), pairing procedures, and firmware checks. For Wi‑Fi-enabled devices they will verify signal strength, router security settings (WPA2 vs. WPA3 issues), and may ask you to perform a factory reset to eliminate configuration corruption.

If the problem is a failed sensor or transmitter, expect the agent to determine whether the issue falls within the product’s limited warranty (commonly 1 year for many consumer AcuRite devices) or is an out-of-warranty repair. If a replacement is authorized, the agent will open an RMA and provide next steps including shipping address and any fees.

Costs, warranties and shipping expectations

AcuRite consumer weather stations and sensors generally come with a limited warranty—commonly one year from purchase for manufacturing defects. Out-of-warranty replacement sensors often range from about $20 for small temperature sensors to $80–$150 for complete outdoor sensor arrays or display consoles, depending on the model and retailer. Complete weather stations on retail sites typically range from $50 (basic) to $300+ (professional multi-sensor systems).

If an RMA is approved, standard processing and shipping for replacement parts typically takes 3–10 business days depending on stock and shipping method. Expedited shipping is usually available for an additional fee. Always request an RMA number and an estimated ship date from the agent and keep the email confirmation for tracking and proof-of-return.

Alternative contact channels and escalation tips

If phone lines are busy, use AcuRite’s online support resources: the support center at https://www.acurite.com, the product-specific FAQ pages, or the contact form on the support page. Many issues can be resolved via live chat (when available on the site) or by uploading diagnostic photos. Retailer returns (Amazon, Home Depot, Walmart) can sometimes be faster for returns within the retailer’s return window—bring your original receipt and order number.

For unresolved issues escalate by asking for a case ID and a supervisor, request that any promised follow-up be provided in writing (email), and note timelines. If you paid using a credit card and the manufacturer does not fulfill a valid warranty claim, a chargeback through your card issuer or filing a complaint with the Better Business Bureau are potential next steps—keep all documented communications and RMA numbers.

Is AcuRite an American company?

The company was founded in 1943 and is headquartered in Lake Geneva, Wisconsin, USA.

How do I contact AcuRite customer service?

If you have any other questions, please contact the AcuRite Support Team at 262-729-4852, we are happy to assist you. Thank you.

How to connect AcuRite to phone?

My AcuRite® app: How to add a Connection Device

1. From the tab/navigation bar, tap. (Settings menu).
2. Select Manage Devices.
3. Select Add Device.
4. You are guided through a 4-step wizard – select Next to continue through each step.

How do I fix my AcuRite sensor?

Reinstall the batteries in the outdoor sensor. Reinstall batteries and/or power cord into the display unit then immediately press and hold the reset button again for 20 seconds if applicable. Let the units sit within a couple of feet of each other for approximately 5 minutes or until you see a solid sensor signal.

How do I reset an AcuRite?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To reset an AcuRite device, you can often perform a “hard reset” by removing the batteries from both the display and any connected sensor, then pressing and holding their respective reset buttons for 20 seconds each. Reinstalling the batteries and allowing the units to sit close together for a few minutes should re-establish the connection. Alternatively, some AcuRite displays have a factory reset option in their menu that will clear all settings and history, requiring you to set them up again from the beginning.  Performing a Hard Reset (for most weather stations):

1. Remove all power: from both the display and the sensor (remove batteries and unplug any power adapter). 
2. Locate the reset button: in the battery compartment of both units. 
3. Press and hold: the reset button on the display for 20 seconds. 
4. Press and hold: the reset button on the sensor for 20 seconds. 
5. Reinstall the batteries: in the display first, then in the sensor. 
6. Wait for the units to connect: by leaving them within a few feet of each other. You should see a solid sensor signal on the display within a few minutes. 

Using the Menu-Based Factory Reset: 

1. Navigate to the Main Menu: on the AcuRite display.
2. Select “Factory Reset”: using the UP or DOWN arrow buttons.
3. Confirm: the reset when prompted.
4. Follow the on-screen prompts: to set up your display from the beginning.

Important Considerations:

• Check the ABC channel: Ensure the A-B-C switch in the battery compartment of both the display and sensor is set to the same letter to ensure a proper connection. 
• Allow time to connect: After a hard reset, it can take up to 10 minutes for the sensor to connect to the display. 
• Consult your model’s manual: For the most accurate and detailed instructions, refer to the specific user manual for your AcuRite device model, available on the AcuRite website. 

AI responses may include mistakes. Learn moreLCD Indoor Display and LED Clock Reset – AcuRiteAcuRiteHard Reset for Sensor Model 00592TXR/06002M – AcuRiteBring both the sensor and display unit together and remove batteries from the outdoor sensor. Make sure that the Wireless Receptio…AcuRite(function(){
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Why is my AcuRite weather station not reading the outdoor temperature correctly?

If the temperature or humidity is inaccurate, please confirm the following: Make sure both the display unit and AcuRite Iris® (5-in-1) sensor are placed away from any heat sources or vents. Make sure both the display unit and AcuRite Iris® (5-in-1) sensor are positioned away from moisture sources.