ACU of Texas — Customer Service Number and How to Use It

Quick contact details (verified source pointers)

The central point of contact for Abilene Christian University (commonly referenced as “ACU of Texas”) is the main campus switchboard. As listed on the university’s official site, the most reliable first phone contact is the main switchboard at (325) 674-2000 (verify on https://www.acu.edu). The university website also hosts department-specific contact pages, online forms, and up-to-date hours; always check the official site for last-minute changes or departmental direct numbers.

Physical and mailing information commonly used for in-person queries and courier services: ACU’s campus address is 1600 Campus Court, Abilene, TX 79699 (confirm on acu.edu). For international callers, dial your international access code, then +1 325 674 2000. Expect domestic long-distance charges or carrier fees if you are calling from outside the campus’s local calling area.

How to reach customer service and what to expect on the call

When you call the main number, you’ll typically reach an operator or a receptionist who can route your call to specific departments: Admissions, Financial Aid, Registrar, Student Accounts, or Campus Safety. If you need a specialized service (transcripts, enrollment verification, billing disputes), ask to be transferred to that department directly — this reduces call transfers and total wait time. During enrollment peaks (August–September) and January term changes, expect higher-than-normal call volumes; plan for 5–20 minute hold times during those windows.

Be prepared with specific identifiers to expedite service: your ACU ID number (if you’re a student), full name as it appears in records, date of birth, and any transaction or receipt numbers. If you represent a third party (employer, parent, or vendor), have signed authorization or a Power of Attorney ready; universities follow FERPA and privacy rules and will not release protected information without proper consent documentation.

Department-specific routing and common direct needs

Most universities route queries as follows: Admissions for freshman/transfer questions and campus visits; Financial Aid for loan counseling, FAFSA verification, and award letters; Registrar for transcripts, enrollment verifications, and degree audits; Student Accounts for billing, payment plans (ACU offers monthly payment plans; fees and down-payment requirements vary by term). If you call the main number, request the department name and ask for the direct dial extension or email so you can follow up in writing.

For urgent campus matters (security or medical emergencies), request Campus Safety immediately. ACU maintains a campus safety office with 24/7 coverage; if you are calling about an emergency, dial 911 first and then call campus security to notify them. Non-emergency operational hours and staff availability typically follow university business hours (generally Monday–Friday), but specific offices may offer evening or weekend hours during enrollment events and orientations.

Alternative contact methods, online resources, and escalation

If phone wait times are long or you need traceable documentation, use ACU’s online contact forms and department emails available at acu.edu/contact or relevant department pages. Many requests — transcript orders, enrollment verifications for employers, tuition payments — can be completed through secure online portals 24/7. For routine transcript requests, third-party processors (Parchment, National Student Clearinghouse) are often used; check registrar.acu.edu for vendor links and current fees (transcript fees and processing times are listed on the registrar’s page).

Escalation path: if you do not receive a satisfactory response within posted SLA windows (e.g., 3–5 business days for financial aid documents, 7–10 business days for academic petitions), document your interactions (date, time, representative name or extension) and request a supervisor. For unresolved appeals, ACU’s published grievance and appeal procedures are found in the student handbook or the university catalog on acu.edu; these documents include timelines and contact points for higher-level review.

Immediate reference lists

• Primary switchboard (first call): (325) 674-2000 — official site: https://www.acu.edu (verify current numbers and hours).
• Main campus mailing address: 1600 Campus Court, Abilene, TX 79699 — use for delivered documents and visiting directions; check acu.edu for campus maps and parking rules.
• Best online resources: acu.edu/contact, Registrar (transcripts/enrollment), Financial Aid (FAFSA guidance), Admissions (visit scheduling). These pages list forms, up-to-date office hours, and direct emails.

Practical checklist before you call

Before placing your call, gather: full legal name, ACU ID (if available), date of birth, specific dates or terms related to your query (term code, year), copies of any emails or receipts, and a clear statement of the outcome you want (refund, transcript, verification). Having these ready reduces transfer time and improves first-contact resolution rates.

If you are calling from abroad, note time zone differences (ACU operates in Central Time). For sensitive financial or academic actions, follow up your phone call with an email to the department so there is a documented record. This dual-channel approach typically shortens resolution time and provides an audit trail if disputes arise.

What is the 800 number for the Credit Union of Texas?

If neither of these methods applies to you, please contact (Opens in a new Window) a Service Specialist at 972-263-9497 or 1-800-314-3828 who will be happy to assist you!

How do I contact Associated credit union?

Help for our Members
Our team is here to assist with services that address your unique situation. Contact Asset Recovery (M-F 8:00 AM to 5:00 PM) at 770.448. 8200 ext.

How do I call Unionbank customer service number 24-7?

Call our contact centre on 01 2716816 or 07007007000. You can also send a mail to [email protected].

What time does Acu of Texas close today?

Drop by one of our convenient branch locations during business hours. Monday – Thursday: 9:00 a.m. – 5:30 p.m. Friday: 9:00 a.m. – 6 p.m. Saturday: 9:00 a.m. – 12:30 p.m.

What is acu in Texas?

Abilene Christian University is a hub of rigorous academic excellence and devoted community.

How do I call the ACU of Texas?

Contact our Member Experience Center at 281-479-3441. Hours of operation are Monday through Friday from 8 a.m. – 6 p.m. and Saturday from 9 a.m. to 12:30 p.m.