AceableAgent Customer Service — Expert Guide for Agents and Administrators

Overview of AceableAgent customer service

AceableAgent (part of Aceable, Inc.) provides online real estate pre‑licensing and continuing education courses in all U.S. states where online delivery is approved. Founded in 2013 and headquartered in Austin, Texas, the company focuses on mobile‑first learning, multimedia lessons, and state‑specific curriculum. Customer service for AceableAgent supports course access, state approval questions, certificates of completion, technical troubleshooting, and business or bulk licensing accounts for brokerages.

Customer service is structured for three primary audiences: individual students, broker/office administrators, and regulatory partners. For students, the service model emphasizes fast resolution of login and course problems plus guidance on state exam readiness. For brokerages, support includes account setup, bulk purchasing, reporting, and integration with internal onboarding workflows. This guide explains how to interact with AceableAgent support efficiently and what to expect in terms of timelines, documentation, and escalation.

How to contact AceableAgent support

Start with the student dashboard at https://www.aceableagent.com or the corporate site https://www.aceable.com. Both sites host a dedicated Help Center where you can initiate a support request, access FAQs, and open a ticket tied to your account. Logging in before submitting a ticket ensures support staff can view your course ID, progress percentage, and any error logs—this typically cuts resolution time in half.

Common contact channels include in‑app chat, email support through the Help Center, and phone support for urgent account or billing issues. For institution or brokerage accounts, account managers are assigned and reachable by direct email. Check the Help Center for current hours and the fastest route for your issue; when in doubt, use the in‑app “Help” button so your device, browser, and course context are automatically attached to your request.

Contact channels and expected response times

• In‑app chat — best for technical issues and quick clarifications; typical first response within 10–30 minutes during business hours.
• Help Center ticket via aceableagent.com — used for billing, refunds, and issues requiring documentation; average response 4–24 business hours.
• Email escalation for broker/admin accounts — account managers usually reply within 24 hours on weekdays; include your company name and account ID for priority handling.
• Phone support — available for urgent billing or verification (check the Help Center for the current phone number and hours; phone hours can vary by state/product).

Typical issues and step‑by‑step troubleshooting

Login failures, course progress not saving, and video/playback errors are the most-reported problems. Before contacting support, perform these three checks: confirm you are using a supported browser and OS (Chrome, Edge, Safari latest versions), clear cache/cookies or try an incognito window, and ensure your device meets minimum requirements (mobile iOS/Android supported, desktop with recent browsers). Document the error message, the exact lesson ID, and the timestamp where the issue occurred—this detail reduces back‑and‑forth and speeds fixes.

For certificate delivery and state filing questions, verify whether your state requires additional documentation. Many states accept AceableAgent’s certificate of completion (CE or pre‑licensing) immediately; others require the school to electronically submit the transcript. If your certificate is not visible after course completion, expect a verification window of 24–72 hours while system audits and state reporting processes complete. Include your full name, course completion date, and student ID when opening a ticket.

Practical troubleshooting checklist

• Record device, OS, browser, and course URL or lesson ID before contacting support.
• Take screenshots or short screen recordings showing the error and attach them to your ticket.
• Reproduce the issue in a different browser/device to rule out local configuration problems.
• Check the Help Center for state‑specific filing notes (some states require proctoring or in‑person exam scheduling outside the platform).

Refunds, cancellations, and guarantees

AceableAgent’s refund and cancellation policies vary by state and course type (pre‑licensing vs continuing education). Standard practice is to offer a refund window tied to activation and progress—commonly a 7–14 day window if you have not completed a material portion of the course. For broker or bulk purchases, refund terms are contractually specified at purchase and may include restocking or administrative fees. Always request refunds via the Help Center so you receive a written ticket number and escalation path.

If you purchased through a third party (broker, employer, or marketplace), refund and cancellation must often be processed through the original purchaser. Document purchase receipts, transaction IDs, and the last four digits of the payment method when raising a dispute. For chargebacks or payment reconciliation, customer service coordinates with billing and finance teams and typically responds within 3–5 business days to provide transaction records and course access logs.

Escalations, regulatory questions, and best practices

For regulatory inquiries—such as confirming state school approval, curriculum compliance, or official transcript submission—ask support to provide the state school number, approval letter, and the date the course was approved. AceableAgent maintains state approval records; many brokerages require these records as part of their QA and hiring files. If a state board requests additional verification, request the “state submission confirmation” from AceableAgent support to forward to the regulator.

Best practices for smooth interactions: (1) keep course and account identifiers handy, (2) escalate to an account manager for brokerage onboarding, and (3) maintain a simple timeline of events when requesting refunds or filing complaints. For employers purchasing multiple seats, negotiate a Service Level Agreement (SLA) that specifies response times, support hours, and deliverables; this reduces ambiguity and ensures predictable onboarding for new hires.

Is aceable real estate legit?

Yes, AceableAgent is accredited and approved by state real estate commissions in several states, including Texas, Florida, North Carolina, and South Carolina. Can I complete AceableAgent courses at my own pace?

How do I contact an aceable agent?

Aceable Agent Contact Info & Business Hours

1. Email: [email protected].
2. Text: +1 (737) 208-1442.
3. Call: +1 (844) 688-1791.

How long do I have to complete Aceable Agent?

The California Department of Real Estate mandates that students spend a minimum of 2 ½ weeks on each of the three required courses. That means the fastest you can complete the course would be around 7 ½ weeks. As soon as you complete the required real estate courses, you’ll get your Exam Application submitted.

How to get money back from aceable agent?

REFUND POLICY.
If the purchase was made via credit card, Paypal or the Google Play store, please contact customer support ([email protected]) to request a refund. If the purchase was made through Apple iTunes, please request the refund through Apple, then here are instructions for that process here.

How do I cancel Aceable $5?

Click Manage my Subscription. You will see a page with more of your subscription details. There is a big button that says “Update Billing Info”, and beneath that a link that says “Cancel this Subscription”.

Why is Aceable charging me $5 a month?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Aceable is likely charging you $5 a month because you subscribed to their Roadside Assistance Subscription. This is an optional add-on that may have been automatically enrolled during the purchase of your course. You can manage and cancel this subscription by visiting the Aceable support website and going to the “Manage my Subscription” section.  To confirm and resolve the charge:

1. Visit the Aceable support page: Go to the provided link on their website. 
2. Navigate to your subscription details: Look for a section like “Manage my Subscription”. 
3. Cancel the subscription: There should be an option to cancel the Roadside Assistance Subscription. 
4. Contact support if needed: If you cannot find the option or have trouble, you can contact Aceable customer support directly for assistance. 

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