AcceptanceNOW Customer Service: How to Find the Right Phone Number and Hours

Overview and why precise contact info matters

AcceptanceNOW (often branded as Acceptance Now) operates a nationwide network of lease-to-own retail locations and provides customer service through a mix of local store phone lines, centralized support centers, and online portals. Because policies, store hours, promotions and payment options frequently vary by store and by state, calling the correct phone number and reaching the right department is the fastest way to resolve billing, pickup, repair or contract questions.

Having accurate phone and hours information is also essential for minimizing hold time, avoiding missed payment windows and documenting conversations. Many disputes hinge on whether a customer contacted a store or corporate customer service within a specific timeframe, so callers should always record the agent’s name, the time and the reference or ticket number provided at the end of a call.

Where to reliably find AcceptanceNOW phone numbers and hours

The most reliable sources for a current AcceptanceNOW phone number and hours are (1) the official AcceptanceNOW store locator on the company’s website, (2) the specific store’s Google Business profile, and (3) the store page on third-party directories such as Yelp or local Chamber of Commerce listings. Search terms to use: “AcceptanceNOW store locator,” the exact street address if you know it, or “Acceptance Now” plus your city and ZIP code. The store locator will display store phone, street address, hours and often real-time updates for holiday hours.

If you prefer an immediate method, use Google Maps: tap the listing and expand “Hours” and “Phone.” If the listing is inconsistent, call the phone number shown and confirm the hours verbally. For account-level questions that local stores can’t answer (corporate policy, escalations, fraud reports), ask the local store for the corporate support phone or email and a ticket number to reference.

Typical customer service hours and expected wait times

Most AcceptanceNOW retail locations follow standard retail schedules: typical hours are Monday–Saturday 10:00 a.m.–8:00 p.m. and Sunday 12:00 p.m.–6:00 p.m., although some malls and strip centers open earlier or close later. Centralized customer support centers that handle billing or escalations often operate business hours Monday–Friday, approximately 8:00 a.m.–7:00 p.m. local time. Always check a specific store’s listing for exact hours and holiday closures (e.g., Thanksgiving, Christmas Day).

Wait times vary widely. Calling within 30 minutes of opening or during mid-afternoon weekdays usually yields the shortest hold times; evenings and weekends are busiest. If you are routed to an interactive voice response (IVR) system, select options for “billing,” “payments,” or “store support” to be routed faster. If a long hold is unavoidable, request a callback or ask for an estimated wait time and a reference number so you can call back without repeating your story.

What to prepare before you call

Preparing documentation and account data before you call cuts resolution time in half. Have these items at hand and in this order: account number, lease/contract number, full name on the account, store location or store number, last payment date and method, the serial number or product identifier for the leased item, and any receipts or emails related to the issue. If you are asking about a missed or late payment, know the exact amount you expect to pay today, including any late fees.

• Essential items to have: account/contract number, last four digits of SSN or tax ID on file, billing address, phone number on file, method of last payment, copy/photo of the lease, and any supporting photos (damaged items).
• Prepare to verify identity: AcceptanceNOW and similar services will require identity verification — plan to provide the last four of your SSN, date of birth, or a combination of account identifiers rather than the full SSN over the phone.
• If calling about repairs or returns: have the item model and serial number, the date of occurrence, and any previous ticket numbers for repairs or service visits.

How to handle common requests and sample call language

Different inquiries have different best-practice approaches. For payments: ask for a payment posting confirmation and a reference number; request an emailed receipt and confirm the exact next due date. For returns, repossession avoidance, or early purchase inquiries: request to speak with the store manager and ask for the store’s written policy on returns and repossessions. If you suspect billing errors, request a detailed payment history and a dispute form or procedure.

Use a clear, short script to reduce friction; stay factual, and avoid emotional language. If you need to escalate, ask for the supervisor’s name, a direct line, and a ticket number. Keep notes and follow up in writing (email or certified mail) when possible.

• Sample payment script: “Hello, my name is [Full Name], account number [#####]. I’m calling to make a payment of $[amount] for the lease on invoice [#]. Please confirm the payment method you have on file, post the payment now, and provide a receipt or confirmation number.”
• Sample dispute/escalation script: “I’m calling about an incorrect charge posted on [date], charge amount $[amount]. I’ve reviewed my receipts and request an itemized payment history and a formal dispute. If this cannot be resolved today, please provide the supervisor’s name and a reference/ticket number so I can follow up.”

Escalation, complaints and regulatory options

If local store or standard customer support doesn’t resolve your issue, escalate. Ask for a written complaint form, a supervisor’s contact, and the process timeline (e.g., “I expect a response within 7–14 business days”). Keep copies of all correspondence, and send a written complaint to the corporate support address shown on the company website using certified mail to create a record.

If you have an unresolved consumer finance complaint, file with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint or call their helpline at (855) 411-2372. For identity theft or fraud, report to the Federal Trade Commission at ftc.gov or 1-877-FTC-HELP (1-877-382-4357). Use the Better Business Bureau (bbb.org) to submit complaints and see a company’s complaint history, and consider contacting your state Attorney General’s consumer protection division for state-specific remedies.

Online and in-person alternatives

Many customers can avoid a phone call entirely by using the AcceptanceNOW online payment portal or mobile app (check the official site or your account welcome emails for secure links). Online portals often provide payment confirmation numbers instantly, account histories, and scheduled payment options (one-time or auto-pay). If you have difficulty with the online portal, use the store’s support line to request a payment link or a secure payment phone number to avoid sharing sensitive payment data over unsecured channels.

In-person visits to the local store are effective when you need to inspect merchandise, deliver a physical payment, or resolve a condition dispute (damage, missing parts). Always bring a government ID, your contract or account number, and proof of prior payments. If you’re delivering cash, ask for a signed, dated receipt with the employee’s printed name and employee number.

Final practical tips and privacy/security considerations

Record call details: name of the agent, time and date, ticket/reference number, and the promised resolution timeframe. If the agent commits to a call-back, ask for the exact time window. Never give your full Social Security number over an unsolicited phone call — provide only the last four digits if identity must be verified and confirm you initiated the contact. For payments, prefer secure online portals or pay-by-phone systems listed on the official website rather than ad-hoc links from third-party emails.

Document every step and keep copies of receipts, emails and text confirmations for at least 24 months. If you anticipate a dispute that could escalate to a regulatory complaint or small-claims action, create a concise timeline with scanned evidence and dates — this makes both phone and written complaints far more effective.