Airbnb customer service number — how to find, call, and get results

Overview: why there isn’t a single universal number

Airbnb operates support centers and local telephone lines in dozens of countries, and the specific customer service number you need depends on your account country, the location of the reservation, and whether you are a guest or a host. For accuracy and security Airbnb intentionally provides country- and case-specific contact numbers through the Help Center (https://www.airbnb.com/help). This reduces fraud risk and routes you to agents who speak your language and understand local rules.

Because phone numbers change, the recommended first step is to obtain the number from inside your Airbnb account (web or mobile). Once signed in, the Help Center will show the appropriate phone number or a “Call me” button; many issues are handled faster when you initiate the contact from the Help page tied to the reservation or message thread in question.

How to obtain the correct customer service phone number (step-by-step)

1) Sign in at https://www.airbnb.com or open the Airbnb mobile app (iOS/Android). 2) Tap Help or Profile → Help Center. 3) Locate the specific reservation or topic (cancellations, refunds, safety, host payouts) and select “Contact us.” If phone contact is available for that issue, you will see either a displayed number or an option to request a callback. This method ensures the agent can pull your reservation details during the call.

If you do not have access to the account (lost password, hacked account) use the Help Center’s general contact pathways and social channels (see below). Airbnb advertises 24/7 support for urgent safety and reservation-critical issues; however, non-urgent matters may be handled by message or email first. Always follow the on-screen prompts so your request generates a case number before you call.

What to prepare before calling

Having precise documentation ready before you call shortens hold time and improves the quality of the resolution. At minimum you should have your reservation code (example format: HMD8x9yZ), the full name on the reservation, check-in and check-out dates, the listing title and address, and the total amount charged. If the issue is billing-related, keep the card last-4 digits and the cardholder name available.

• Essential items: reservation code; listing address and host name; dates and times; payment amount and currency; screenshots of the listing or messages; emails from Airbnb; transaction IDs from your bank (if applicable).
• If the reason for contact is safety, illegal activity, or property damage: police report number (if filed), photos/videos, and the exact time/location of the event. For lost items, provide a detailed description and any communication with the host.

Alternate channels and escalation options

Not all problems require a phone call. The Resolution Center (https://www.airbnb.com/resolutions) handles documented claims for refunds or damage claims and is the formal route for negotiated reimbursements between guests and hosts. In-app messaging keeps a time-stamped record and is often required evidence in disputes. Live chat and the “Request a callback” option are commonly offered and can provide faster resolution than waiting on hold.

If you need to escalate beyond frontline support, use Airbnb’s official social support @AirbnbHelp on Twitter or the Airbnb Help Center to request escalation; corporate correspondence can be directed to Airbnb’s headquarters address: Airbnb, Inc., 888 Brannan St, San Francisco, CA 94103, USA. For consumer complaints in the U.S. you may also consider filing with your state consumer protection office or the Better Business Bureau; international users should consult local consumer protection agencies.

Expected response times, refunds, and practical outcomes

Typical phone waits vary widely by region and time of year. For urgent safety incidents you should get immediate assistance; for account or billing issues, initial phone or chat contact is often within minutes to an hour during business peaks, and a full resolution can take 24–72 hours depending on evidence requirements. Refunds that Airbnb approves are usually returned to the original payment method within 3–10 business days (card processing times vary by bank and country).

Damage claims and more complex disputes may take longer: Airbnb’s damage resolution process can involve host documentation, guest contestation, and review by Airbnb’s Trust & Safety team — expect 7–30 days in complex cases. If a refund or reimbursement is promised, get the agent’s case number, the expected timeline, and an email confirmation with details to avoid future confusion.

Practical tips to get faster, better resolutions

Always ask for and record the case number, the agent’s name, and the expected next steps. Keep all messages and receipts in one place and upload them to the Resolution Center or reference them during the call. If a promised refund or action does not occur within the stated timeframe, follow up citing the case number and escalate through the Help Center’s “I still need help” option.

For immediate physical danger or criminal activity, contact local emergency services first (e.g., 911 in the U.S., 112 in many EU countries) and then notify Airbnb. For chargeback or bank disputes, consult your bank’s timelines — many banks require you to initiate a dispute within 60–120 days of the transaction. Use Airbnb support to generate official documentation you can submit to your bank.

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