AAA Cooper customer service telephone number — complete guide

Primary contact and verification

The most reliable starting point for any AAA Cooper customer-service need is the company’s official contact page at https://www.aacooper.com. Corporate information, terminal locators and updated phone lines are published there and synchronized with Saia, Inc. after the acquisition in 2021 (transaction value reported at roughly $1.2 billion). Always verify a telephone number on the carrier’s site before sharing financial or shipment details: telephone numbers and hours are updated seasonally and during network changes.

As of mid-2024 the commonly referenced toll-free customer-service line for AAA Cooper inquiries is 1-800-633-1236; however, regional terminal numbers and department extensions vary. If you need a definitive, printable number for a bill of lading (BOL), proof-of-delivery (POD), or claims paperwork, pull the terminal phone from the terminal locator on aacooper.com or call the toll-free switchboard and ask for the local terminal or the specific department (billing, claims, dispatch).

How to reach the correct department by phone

When calling, be prepared to route your call: AAA Cooper maintains separate desks for dispatch/scheduling, billing & collections, claims, and customer service. A single toll-free number typically routes to a central operator who can transfer you to a local terminal or an internal department. If you need real-time tracking or pickup scheduling, ask for “LTL dispatch” or provide the PRO number to be transferred directly to operations.

For escalations, request a supervisor name and a reference number (ticket ID). Note the date/time of the call and the representative’s full name; carriers commonly require a ticket reference when following up on time-sensitive issues such as missed pick-ups, failed deliveries or service credits. If your shipment involved interline moves, request the interline reference and the other carrier(s) involved to avoid delays in claims processing.

What to have ready before calling

Efficiency with customer-service calls comes from having specific identifiers and documentation available: the PRO number (usually 7–12 digits), the BOL number, shipper/consignee names and addresses, shipment weight, number and type of pieces, shipment date, and invoice or reference numbers. For damage or loss reports have photos, signed POD (if available) and timestamps. These items accelerate routing to claims or operations and reduce hold time.

Also prepare account-related data if you represent a frequent shipper: your AAA Cooper account number, billing account number, and any agreed-upon tariff or contract numbers. If you are using electronic integrations (EDI, API), have your VAN or technical contact ready to speed interaction with the carrier’s technical support team.

Claims, timelines and best practices

To preserve recovery rights under federal transportation law (the Carmack Amendment for interstate freight), initiate a written claim promptly after discovery of loss or damage. Carriers often publish specific claim windows—commonly 9 months for loss/damage notification and 4 years to pursue litigation under Carmack—so start the claims process immediately and confirm the carrier’s precise deadlines when you call. Ask the representative for the exact claim submission email or web form and a claim reference number.

Document everything: photograph damage at delivery, record the receiving party’s signed exceptions on the POD (e.g., ‘received with 1 damaged pallet’), and retain packing lists and invoices. If the shipment is time-sensitive, request an interim status and an expected resolution window; many carriers provide a 30–90 day internal investigation period depending on complexity and evidence required.

Online tools, tracking and alternate contact methods

AAA Cooper’s online tracking engine accepts PRO numbers and BOLs and will return current status, POD images (if scanned), scheduled delivery dates and exceptions. Use aacooper.com to pull terminal phone numbers, download PDFs of BOLs, and submit documents. For high-volume shippers, Saia/AAA Cooper EDI solutions and web APIs can automate status updates and reduce the need for phone calls—check the carrier’s IT integration pages for specifications and onboarding details.

If you prefer email, the website will list department-specific addresses (billing, claims, customer service). For legal notices or formal correspondence, request the carrier’s claims mailing address from the representative; print and certified mail are recommended for disputed liability or settlement correspondence.

Key contacts, hours and practical tips

• Toll-free customer service (typical starting point): 1-800-633-1236 — verify current number at https://www.aacooper.com before relying on it for high-value transactions.
• Website and terminal locator: https://www.aacooper.com — use the terminal locator to get direct local-terminal phone numbers, hours and street addresses for drop-off/pick-up.
• Post-acquisition reference: Saia, Inc. (acquirer) — further corporate details at https://www.saia.com.

When phone lines are busy, use the website’s tracking or submit a claim form online; these channels are monitored and often produce a case number faster than a phone queue. For urgent operational issues (missed pickup, critical delivery failure), escalate the call to a supervisor and request an ETA for escalation resolution. Keep a running log of interactions to expedite audits or future disputes.

How do I talk to Mr. Cooper customer service?

833 – 685 – 2566
Call us at 833 – 685 – 2566. Find the phone number for Mr. Cooper customer service, payoff quotes, and other inquiries. Learn how to contact Mr Cooper by chat, message, phone, mail or social media if you have a problem with your mortgage. …..

Does AAA Cooper have driver facing cameras?

Truck Driver Class A
They have Front facing cameras.

What company bought out AAA Cooper?

Knight-Swift Transportation Holdings
Mr. Dove will be moving into the role of Chairman and will continue to serve on the Board of Directors at the parent company, Knight-Swift Transportation Holdings. Knight-Swift Transportation Holdings acquired AAA Cooper Transportation three years ago this month.

Is Midwest Motor Express the same as AAA Cooper?

Midwest Motor Express is the Upper Midwest and Pacific Northwest operating region of AAA Cooper Transportation, an independent subsidiary of Knight-Swift Transportation Holdings (NYSE: KNX).

Is AAA Cooper Transportation still in business?

In July 2021, ACT was acquired by the largest truckload carrier in the US, Knight-Swift, for US$1.35 billion with plans for the company to continue to operate as a wholly owned subsidiary.

How do I contact AAA Cooper?

AAA Cooper Transportation

1. (334) 836-8768.
2. (334) 836-4262.