AAA Cooper Customer Service: Expert Guide for Shippers and Consignees

Overview and how AAA Cooper customer service is organized

AAA Cooper Transportation (commonly referred to as AAA Cooper or ACT) operates as a regional and interregional LTL (less-than-truckload) carrier with its operational headquarters in Dothan, Alabama. For shippers and receivers, customer service is split into functional teams: reservations/dispatch, shipment tracking, billing & collections, and claims resolution. Each functional group follows procedures aligned with industry-standard tariffs and federal regulations that govern liability, timelines, and documentation.

When engaging with AAA Cooper customer service, expect roles and responses to mirror those of major LTL carriers: immediate operational questions (pickup windows, transit exceptions) are handled within hours during business days, billing inquiries are routed to the accounts receivable team and can require 3–7 business days for formal research, and claims or loss investigations typically begin once the carrier receives formal notice and supporting documents. Always confirm the local terminal phone or the account representative listed on your bill of lading for the fastest resolution.

How to contact AAA Cooper and what information to prepare

The authoritative website for account management, terminals, and contact information is aaacooper.com — use the “Contact Us” or terminal locator pages to find local terminal phone numbers, hours, and address details for pickups and deliveries. For most shipments your bill of lading (BOL) will show the responsible local terminal and a customer-service contact; using those direct numbers reduces transfer time and confusion compared to general switchboards.

Before calling customer service, prepare a concise packet of information: the PRO/tracking number (the unique LTL identifier on your BOL), pickup and delivery addresses, scheduled and actual pickup/delivery dates, BOL copy, freight weight and pallet count, and any photos of visible damage for claims. Having this data on hand cuts the initial research time and helps customer service provide specific estimates (e.g., ETA revisions, POD confirmations) during the first call.

Tracking, billing, and payment: what to expect

AAA Cooper uses a PRO number-based tracking system typical of LTL carriers; real-time updates include pickup, in-transit scans at terminals, delivery attempts, and final proof-of-delivery (POD). If your online tracking shows a delay, contact the local terminal listed on your shipment page — many delays are due to reconsignment, accessorial mismatch, or failed appointment windows and are resolved within 24–72 hours after local intervention.

Billing for LTL moves can include base linehaul, fuel surcharge, accessorials (liftgate, inside delivery, residential delivery, limited access), and storage. Accessorial rates vary by terminal and are often listed on rate confirmations; typical liftgate charges range from $75–$150, and residential delivery surcharges commonly fall in the $35–$85 range depending on region and service level. Disputes over charges normally require submission of a written dispute with the invoice number and will be researched by billing teams within 7–30 business days.

Claims and damage resolution: steps, timelines, and documentation

Filing a freight claim with AAA Cooper follows standard LTL practice: notify the carrier immediately for visible damage, note any exceptions on the delivery receipt (POD), and retain all packaging and damaged goods until the carrier inspects. For concealed damage, open and inspect goods as soon as possible and report within the shortest practical time; carriers commonly require written notice within a defined period noted in their tariff. Industry practice often suggests reporting visible damage at delivery and filing a formal written claim within 9 months for loss, but you should verify exact time limits in the AAA Cooper tariff and your contract.

A complete claim packet speeds resolution: include a copy of the signed BOL/POD with exceptions noted, commercial invoice or purchase order showing value, repair estimates or replacement invoices, photos of damage and packaging, and a signed statement of claim. The carrier’s claims department will acknowledge receipt, open an investigation, and typically respond with an initial status within 7–14 business days. Major investigations with salvage, third-party inspections, or complex liability issues can extend beyond 30 days.

Checklist to have before you call customer service

• PRO/tracking number and the bill of lading copy (required to identify the shipment quickly).
• Pickup/delivery dates and times, names of contact persons, and phone numbers at both ends.
• Freight description, piece count, weights, and any special service instructions (liftgate, inside delivery, appointment).
• Photos of shipment condition, damaged items, and packaging; invoice or replacement cost documentation for claims.
• Invoice number and billing address for billing disputes; specify requested remedy (credit, rerate, reweigh).

Escalation paths, performance metrics, and best practices

If initial customer service interactions do not resolve the issue, escalate to the regional operations manager or your account executive. Well-documented escalation emails with timestamps, the transaction history, and desired outcomes materially improve response quality. Expect escalation responses within 24–72 hours depending on the issue severity and whether the matter is operational (late delivery) versus contractual (billing dispute).

Key performance metrics to monitor on an ongoing basis: on-time delivery percentage (target 95%+ for regional lanes in good conditions), average claim closure time (target under 30 days for standard claims), and accessorial dispute resolution time (target under 15 business days). For larger shippers, negotiate service-level agreements (SLAs) that specify remedies, measurement windows, and chargeback processes — documented SLAs are the most effective tool for predictable service and cost control.

Does AAA Cooper have driver facing cameras?

Truck Driver Class A
They have Front facing cameras.

How do I contact AAA Cooper?

AAA Cooper Transportation

1. (334) 836-8768.
2. (334) 836-4262.

Is AAA Cooper Transportation still in business?

In July 2021, ACT was acquired by the largest truckload carrier in the US, Knight-Swift, for US$1.35 billion with plans for the company to continue to operate as a wholly owned subsidiary.

How do I talk to Mr. Cooper customer service?

833 – 685 – 2566
Call us at 833 – 685 – 2566. Find the phone number for Mr. Cooper customer service, payoff quotes, and other inquiries. Learn how to contact Mr Cooper by chat, message, phone, mail or social media if you have a problem with your mortgage. …..

What does AAA Cooper deliver?

AAA Cooper Transportation offers full-service international shipping solutions through MME Logistics, including Full Container Load (FCL), Less-than-Container Load (LCL), and air freight services.

Who bought out AAA Cooper?

Knight-Swift Transportation Holdings
Knight-Swift Transportation Holdings acquired AAA Cooper Transportation three years ago this month.