360 Online Print — How to find and use the customer service number

Contents

1 360 Online Print — How to find and use the customer service number

Where to locate the official customer service number

If you need the 360 Online Print customer service number, always start with primary, verifiable sources: the company’s official website footer, the order confirmation email you received at purchase, and the company’s verified Google Business Profile or social media pages. For many online printers the customer service number is displayed in the site header/footer and in the Contact or Help Center pages; if you purchased through a marketplace or reseller, the marketplace’s order page will show the correct support contact for that transaction.

Because many print businesses use regional phone lines and call centers, the number you see may be country- or region-specific. Example formats you might encounter: +1 (XXX) 360-XXXX (North America), +44 20 3600 XXXX (UK format), or local city numbers such as (212) 360-XXXX. If you cannot find a phone number on the site, check the order confirmation (look for a line that starts “Customer service:”), perform a WHOIS lookup for the domain to confirm official contact details, or open a support ticket through the website’s Help Center to request the direct number.

What information to have ready before you call

Preparation reduces call time and increases the chance of a first-call resolution. At minimum have these identifiers: order number (example format: 360-20240521-874), invoice number, the email used to place the order, and the filename(s) you uploaded. Also have the SKU or product code (e.g., BC-250-CR-14 for 250 business cards, coated stock, 14pt), the date/time of the order, and the shipping/tracking number if available.

File specs: PDF/X-1a or PDF/X-4, 300 dpi images, CMYK color, 0.125″ bleed — note these exact specs when discussing print quality.

Order details: quantity, paper weight (e.g., 14 pt, 16 pt, 100 lb), finish (matte, gloss, soft-touch), and any premium options such as foil, spot UV, or rounded corners — price ranges in 2024: standard 250 business cards from $9.99–$34.99; expedited 24-hour service typically adds $20–$60.

Photos: have a screenshot or photo of defects and the order confirmation PDF to attach to a ticket or email.

Providing these items when you call or open a chat cuts triage time—support reps commonly ask for the same set of details, and many systems allow them to pull up the order immediately once you provide an order number and email address.

Typical operating hours, response expectations, and escalation

Most online print houses operate customer service from Monday through Friday with core hours roughly 09:00–18:00 local time; some provide limited weekend chat or phone support for rush orders. Industry averages in 2022–2024 show that phone support answers within 2–12 minutes depending on peak season (Q3–Q4 holiday rush increases wait times). If you reach voicemail, expect an email ticket reference; standard email response times are 24–48 business hours, while chat responses are often under 10 minutes during staffed hours.

Escalation: if a front-line agent cannot resolve your issue, ask for a supervisor or escalation to Quality Assurance. Typical escalation SLAs: quality review within 48–72 hours, replacement prints shipped within 3–7 business days after approval, and refunds posted to the original payment method within 5–10 business days. If you need guaranteed response levels, request an escalation ticket number and expected date of resolution during the call.

Common issues, likely resolutions, and cost examples

Frequent problems include color mismatch (RGB vs CMYK conversion), trimming/cropping errors (insufficient bleed), file resolution too low (below 300 dpi), and shipping delays. Typical resolutions: reprint with corrected files at no charge if the fault is on the printer’s side; partial refunds if damage occurred in transit and the customer keeps usable items; or full refunds for order cancellations made before production start (often within 24 hours). Quality disputes often require photographic evidence and the original supplied file.

Price and turnaround examples (2024 market norms): stationery items such as 100 postcards 4.25″ x 6″ start at $19.99 with 3–5 day turnaround; same-day or next-day production can add $25–$100 depending on quantity and finishing. Shipping options commonly include economy (3–7 business days), expedited (2–3 business days), and overnight; carriers used are typically UPS, FedEx, or national postal services, and tracking numbers should be provided within 24 hours after fulfillment.

Sample phone script and support-ticket checklist

Phone script (concise): “Hello, I’m calling about order 360-20240521-874 placed on May 21, 2024 under the email [email protected]. The issue is a color shift on the front of the business cards where magenta appears too red. I have the original PDF and photos of the delivered product. Can you confirm whether production used my supplied PDF and provide the production proof ID?” Always ask for the support agent’s name, ticket number, and an estimated time to resolution.

Ticket checklist to attach or paste into chat/email: order number, product SKU, uploaded file name, date/time of order, shipping/tracking number, short description of the issue, 2–4 photos (maximum 5 MB each), and a requested outcome (refund, reprint, discount). Example subject line: “Urgent: Order 360-20240521-874 — Color Shift on 250 Business Cards”.

If the issue is not resolved on the first contact, record the agent’s name and ticket ID, and set a calendar reminder to follow up at the SLA expiry. For unresolved disputes after internal escalation, consider filing a dispute with your card issuer or reporting to a consumer protection agency; include your entire support history and evidence.